Reviews (28)
Not good to work with. Awful customer support
Service technician never showed up for scheduled appointment. Never received any communication regarding a delay or cancellation. Scheduled with another business who promptly addressed the HVAC issues. Poor customer service.
They put a new unit in my house. Cost me nearly 8k. It was improperly charged with freon, has had problems freezing up since it was installed. I ended up having to pay another company to come add freon and get it working. 800 dollars that I feel should have been under warranty. I was told it would be a few days before they could get to me because they sent out about 10k cards to have Ac's checked before summer and about 9k replied. A customer with a down system should take priority over a system check but, apparently not with A&E. I am going to take my business elsewhere and encourage you to consider doing the same so you get the service you pay for. They have given me the run around since day 1 and will not be getting any more of my money. Everything my system now needs is "imagine this" NOT COVERED by warranty so, I will be paying out of pocket AGAIN. If that's the case it won't be A&E getting the business! Rant over !
Thomas was amazing. He gave me so much information and was quick and efficient. Thank u.
It was a Great place when it was ran by previous management (Shelley),new management needs a lot of help
Do not use! If you use this company you are wrong! I purchased a system from A and E in the summer of 2020. They have been nothing short of absolutely awful to work with. It has been about six months since I purchased a 2 ton unit and it started having issues with heat. It was clear that the problem was due to a bad install. The fan speed was set improperly and the Freon level was wrong causing the unit to shut down. The unit had not been serviced by any other company. They billed for the repair even though it was their bad install that resulted in the problem and the unit was under warranty. The problems with this company started immediately! Right after the unit was installed, I noticed a huge mess that they left by the unit, broken concrete, wire, lunch trash etc. On further inspection We found that they had not hooked up the emergency heat, they installed the drain line improperly and the Unit was pressurizing wrong causing it to shut down. The bottom line is . . . don’t use this company! If you do, be prepared for them to fight you tooth and nail on everything. They are absolutely terrible to work with.
I requested to get a copy of my warranty back in May 2019 and still do not have it. I have followed up via phone and email since May 2019 with no luck. Each time I am told the Office Manager will call me back. I will encourage everyone not to conduct business with this company. This is unprofessional and I have no tolerance for it.
Great
fairly quick service for 100 plus summer days. next day service.
Not a good experience. They broke a knob on a little door that opens to access the ac unit. Also they over charged for a repair. The repair didn't even last 24 hours and the ac stopped working. Then they came back and said the unit needed to replaced. They didn't even bother to try to fix it.
Got me up and cooling in no time and they are very trustworthy
Yeah no these folks stiffed me as a contractor on Google ads for like $2,000! Forget about them not very honest people!
Extremely disappointed in this company. They came out to my house for an estimate and Joshua opened out backyard gate. When he was finished he didn’t bother to close the gate knowing we have 4 dogs. We let them outa few minutes later and of course they all left. My husband and I spent about half an hour scouring the neighborhood and collecting them all. When I called their number I was asked 1000 questions. Terrible company and we won’t be using them for our repairs.
The service experience has been terrible and the employee is trying to blame me for the repair that failed after three weeks. It is all well and good until something goes wrong and you see if someone stands behind their work.
Josh was thorough, courteous and performed his tasks efficiently. He was informative in describing our service needs and performed the routine maintenance as well as the minor repairs with confidence. He is certainly invited back to our home for future maintenance and service.
Joshua was very nice and knowledgeable. Was able to get a diagnostic on our AC within minutes and found it to be a simple fix. Thankfully! These guys are the best!
Great service and excellent explanation. Josh was thorough and personable
I made an appointment 2 weeks ago for maintenance on a unit they installed 5 years ago. They were to be here between 8 & 11 because I have another appointment this afternoon. I called at 10:20 to ask and was told he would be here by 11. It is now 11:30 and he just arrived. Not happy.
Josh was helpful and thorough. He went above and beyond to take care of our issue.
I have had the BEST service with A&E. Brent installed my new AC years ago and I have a maintenance agreement where they check my unit twice a year. I like knowing my drain line is cleaned out before summer and having my heater checked before winter. I couldn't be more happy with the techs and great service. :)