Reviews (3)
We had used them for a couple of years. We had to replace one of our units and we used a cheaper bid on a new unit. When we called them for a problem on the other old unit they refused to come out. They had serviced that unit before with no problem. We were told that we needed to use the company that had installed our new unit for the old unit as well. Basically they were mad because we didn’t want to spend twice as much for a new ac unit. Very unprofessional!!!
Received the typical 3 quotes to purchase and install central heat and air. Oxford was very responsive, explained everything and didn’t try to include “extras” / up charge!! (I hate that) Understood what we needed and wanted. Very friendly, completed the job sooner than I expected and didn’t break the bank. Very satisfied.
After my heater just abruptly stopped working I called my issue into my home insurance. This company was sent out from my insurance. Long story short I ended up having to call them back out twice for sloppy work. We were left with out heat during the coldest nights of the winter. Oxfords service man thought connecting a new part to old burned connection wires was a great fix. The integrity of the work speaks for itself. I had to call my insurance back once again and ask them to please send someone else who knew what they were doing. Once I had a company come out that actually knew how to work on HVAC units we finally we able to get everything resolved. I ended up having to get my ENTIRE unit replaced!! Its costing me 1500$ even with my insurance. I would never, EVER recommend this place to ANYONE. Find anyone else.