Reviews (53)
Jake and his team were truly awesome. They came and fixed a property where we are renting. They were patient with the property owner, and Jake even came by on his birthday late at night so that we wouldn't have to go another night without A/C. Good people and great service.
Dustin was punctual, informative, fixed issue, honest, and positive!
Jacob Ashford performed an HVAC inspection in connection with a real estate transaction. His inspection was very thorough and professional. He was available on a short notice, went out of his way to complete this inspection and provided me with an excellent report of his inspection. I highly recommend this very capable technician for all your HVAC needs.
Jacob/team were outstanding in every way. Totally consultative on what is best, and what makes sense, rather than trying to sell more stuff. I could relax and trust, not be on guard. In fact I switched to him for that reason, and he owns the company. Customer for life.
Fast, great communication, super great to work with, great quality of work!!!
He was a great guys,he was very professional and friendly.
Horrible company, horrible person. This person came to my house to give me a quote for work. I honestly felt like he was casing my place to steal from it later. He was eyeing all my valuables and made my wife and kids super uncomfortable. AND he seemed to have no clue what he was talking about. I asked him basic questions about my AC unit and he couldnt answer, he seemed clueless. He gave me a verbal quote, when I asked for it in writing he said he didnt have any paper. Very unprofessional. Also, he used vulgar language in front of my wife and I. We couldnt get this person out of our home fast enough. I wouldn't use this person ever. Beware.
Outside unit stopped blowing. I saw that Jacob’s mom recommended his company on Next Door so I called and Jacob came out the next morning! Found the issue and within an hour my a/c was working again! And was extremely reasonable! So very pleased with his service!
This is the second time I have used Ashford Mechanical. I recently added a home generator for back up power loss. I wanted to run my A/C on my back up generator. Jake installed an easy start on all 3 units so my generator can handle. He slso addressed a condensation problem I had. Great service. Highly recommend.
Jake, Dustin and the team replaced my existing 5 ton HVAC (gas furnace) system with a new system, and added a new 3 ton heat pump, which involved removing the old system/ducting and installing new. They were thorough, professional, courteous, and had great follow-through when there were issues post-install with the system not working reliably. Overall I highly recommend them.
Jake sent a couple of guys to install our AC unit and he never came with them to check their work. We have had so many issues with the unit. I called him and he came with the guys to fix things but it was just never right. I am now dealing with a non-cooling AC upstairs. I called Jake, texted him and left him VM, no return. I am so disappointed and I would never use his service.
My go-to hvac guy! Very reliable, reasonable priced and great communication!
Repaired heating unit at one of my properties. Excellent service, great pricing. Very honest and reliable company
They replaced 3 old ac units. Their bid was lower than the other bid and I got higher seer units. They also addressed two different safety issues the other contractor missed. We were having company over the weekend and a delay in shipping the units was causing us to go the weekend without air. Without asking, they came out to try and get the old unit to run until the parts arrived on Monday. Who does that? Outstanding service. I highly recommend!!!
I cannot recommend these guys highly enough. Simply THE BEST AC people I have ever encountered in 20+ years living in Texas. Honest, straightforward, clear and able to communicate all the options available to me, with an understanding of the consequences and benefits of each choice. Not only do I have working AC at minimum expense but the load off my mind in terms of what could happen given any choice I make, is like free beer at a BBQ with a ride home afterwards. Don't bother with anybody else, these guys are the champs.
It's the hottest day of the year and we called like 15 different HVAC companies and they were all booked out for a few days. Ashford was at our office in like an hour and had us fixed and cooled off in about 15 minutes. I strongly recommend Ashford.
Gee if I could leave 0 stars I would. They supposedly serviced my indoor unit in March 2021 and say they changed the filter yet the date on the filter is from August 2020. My unit won't drain and now my hallway is flooded and they apparently can't come until Wednesday and I'm supposed to not use it until then. They also installed a unit in our outdoor office. That hasn't ever worked. Guess what?! That flooded too! What did they do? Not a thing! But don't worry, they didn't have any trouble taking our money. We called them over 10 times and yet they never fixed it. Cool right! Now that we called them on their lies, they've decided to end our service contract. But we're getting that money back but not for anything else, so I guess that's nice. What a great group! Seriously wondering if they're even qualified to work on AC. Wouldn't surprise me if they weren't. Save yourself the time, touble, and lots of money and don't use these people. Hopefully they see this because y'all are the worst. Fear not! I'm going to tell everyone I know! Edit: Part of their service plan is to change the filter. We have this in writing. The filter was not changed as we were told it was. I doubt they even looked at it considering it was also upside down. We have the filter which has the date August 2020 on it. We did not even live here at that time. They claim to have changed it when they did their service in March 2021. The unit did not freeze and that is not what caused the leak. There was a problem with the drainage. Not that this company would know as they were not the ones to fix it. The filter was not the issue, it was just proof of a job poorly done. We were lucky enough that another company was able to come out that night and fix the issue so we did not have to wait 4 days (without air conditioning) for this company to come. That gentleman also said that forgetting to change the filter for that short a time (if it had actually been changed in March like this companyclaims they did)
I use Ashford exclusively for my HVAC. Every visit has been on time and they have been able to repair my systems with a good price. I will definitely be using them for installing new units when the time comes to upgrade.
Excellent service, very prompt and honest and great pricing!
We moved a few years ago and immediately had problems with HVAC. Two repair companies made several repair and diagnostic visits, but problems persisted and Ashford was the third repair service I had out to look at the same unit. Well they too could not get the heat going, and when the guys returned for a closer look they discovered that six of the eight safety mechanisms had previously been disabled! Not only was this unit not blowing heat, but it was a giant safety hazard running in my house for two years! Apparently the prior repair services missed all the signs, or ignored them and didn’t bother to let me know about the dangerous situation sitting above my kid’s bedrooms. So thankful Jake and his great service techs came out when they did. Replaced the unit and even helped me work with my insurance company. Can’t say enough good things about Ashford Mechanical!