Reviews (60)
Travis came and solved the issue very quickly. He was extremely helpful and knowledgeable about the issue with the unit and how to best care for it. He provided incredible service and was extremely professional and efficient.
I did not feel like rushed or hurried for time like you do with some companies. We are planning on replacing our HVAC system and Travis went over pricing and explained in detail the best options for our home. He was on time, professional, and friendly. I HIGHLY recommend Spectrum heat & air. Also, replacing our entire system could be done in a week!
Travis was very prompt & thorough with his service maintenance on our AC units. Definitely recommend Spectrum. Very professional.
Travis was super thorough, knowledgeable, efficient and effective! Highly recommended this company!!
Travis and spectrum are awesome.
Great job. They were on time, efficient, and through. Very courteous.
Travis was absolutely AMAZING!!! Showed when I was told he would be here. He knew exactly what was needed and the problem was fixed immediately! GREAT JOB!
These guys were prompt, professional and did a great job. You can hang meat in my house now!!!!
Had an old and mismatched together hvac system and the outside unit was noisy and most everywhere in home was hard to keep temperatures. For $150 they spent 3 hours checking everything on ours on our system any every way they could increase performance. Luckily they had great financing options so that I could go with the best option which ended up being a whole new system. From start to finish everything was top notch never once was pressured into anything and everyone from apprentice to service manager were all very knowledgeable professional and courteous. Would recommend to anyone needing any level of hvac work done. Had generator switch installed tried to use heating with it learned would not be able to run with generator went back to main power and hvac wouldn’t turn back on called spectrum of course at 7pm ish answered right away and got us on schedule first thing in morning got up and running no problem Always the best service great guys I’m a service plumber myself so I know what great service means and these guys are top of the line would never call anyone else
Very trustworthy, honest, and hard workers. They spent a lot of time at my house making sure that the air conditioner was not going to go out again after they had repaired it. I strongly recommend them.
With this crazy February 2021 weather they came out and helped us stay warm! They came out fast and got the job done. Thank you for responding and coming out.
Excellent company.
As honest a company as you're going to find.
I don't typically leave reviews as a business, we have to leave this one. Stay away from this business they are a rip-off. We called them to inspect a unit in a rental property, tenant had complained that the heater was not working. Mind you this is a unit installed in 2016, recently serviced about two months back, so we knew there wasn't going to be much needed. Technician arrived at the right time and was very respectful (props for that), he asked the tenant where the controlling system was and they turned it off and back on, the heating unit came on. He mentioned the filter was dirty, changed filter and called to collect payment on the spot , this was about 6:30pm. He said the bill was $195, we asked for a discount because really changing one filter out shouldn't be $195. He said only the office could apply discount and they will call us back the next day. The next day, office sent an invoice of $305. 1) How can the price be different from what technician provided and from what the office is billing 2) Who charges $305 for changing one filter?. This is a rip-off, only for the office to tell us it was "unfortunate"? What is unfortunate is you having to rip off customers and dealing business in bad faith.
I had Spectrum check my AC when I noticed my drain pan had condensation. Shelby in the office was great and was able to get me on the schedule quickly. Their technician, Chase, texted ahead of time to confirm my availability and arrived early. They quickly solved the problem and were so helpful. I am now part of their yearly maintenance plan because I can trust them with my HVAC system. Thanks Spectrum!
We experience an emergency situation, in that our HVAC pan had deteriorated and was leaking. The overflow line were clogged also. We contacted three other company's but none could help us in side of several days. A stain could be seen in our kitchen ceiling. "Chase" made time to come bye determine the problem, provide a temporary fix to preclude any additional damage. He returned early the next day and replaced the drain pan which had deteriorated and was leaking. He serviced the unit. and even offered to repaint the spot in the ceiling. Wow! that's what I call service. I would recommend Spectrum without reservation. They are professional, prompt, courteous, and service oriented.
What a pleasure to have Chase & crew fix our AC in Nancy's Sewing Room. He is truly a professional & great customer service young man. Also very good at his trade. I highly recommend Spectrum Heat & Air, Aubrey Tx and Chase for any AC work you might need at your business or home. Thank you for your quick response and excellent work ethics. Bob & Nancy Gray Denton TX
They were able to repair my ac within a couple of hours after I called and the staff was very friendly. I will definitely call then again when needed.
Chase came out and knew exactly what our problem was. He was quick to fix it, and gave us great advice on how to prevent our problem in the future. You see, I had heard that the learning style thermostats, Nest in our case, can wear out parts on your HVAC system prematurely, but thought it was just owners not knowing what they were doing. Well, after 2 incidents in 2 years with our young system (only 5 years old), and Chase telling me that Nest is not good and to go with something like Honeywell, I decided to get rid of them. Best decision ever. I bought a new Honeywell thermostat, and Chase guided me on how to install it myself over the phone! I will not call any other HVAC repair company ever again after my experience with the professional and helpful work from Spectrum Heat and Air.
This is the most thorough and professional group I have had the privilege to have encountered. They are not out to sell you excess parts or services. They do what they say. They have integrity, which seems to be hard to find these days. As a contractor myself, I would recommend this group to everyone. Thank you for going above and beyond for my family! The last thing I have to say is that when employees discuss their passion for their job it says a lot about the company. This team was so happy to be a part of the team and they both showed and stated their appreciation for the company. That says volumes about the company, in my eyes.