Reviews (48)
Ultimately had to have CHW "fire" this company and send out a new company. The technician Jody, who came out was excellent and would 100% hire him if he started his own company. However the Expert office staff is the reason they lost a customer, not Jody. Let me reiterate that again for Expert, YOUR OFFICE STAFF AND CODY LOST A CUSTOMER!!! Cody would promise to have a technician at a certain time, then will lie directly to you and say they never said that or CHW made up a time (despite it being a three way call with CHW and Expert where Cody gave a time). The office staff fails to actually inform their technicians that customers were added to their schedule and then when you call they tell you the technician is on their way. What's really happening is they are then calling their technician and adding you to their already packed schedule. This company's office staff is extremely unreliable and will lie and blame any one else but take responsibility for their own actions. I really hope that CHW removes them from their service providers because they have no interest in actually serving their customers from start to finish. 6/4: No contact by technician or Expert causing me to reach out at 2pm. Was told the technician had 5 more customers and I was one of them and likely it was going to be after 3pm. I waited around until 4:15pm before I had to leave for work. Was called at 530pm by the technician that he was on his way and that I was just added to his schedule at 2pm on 6/4 despite being told the day prior that I was already on the schedule. 5/29 A/C went out again, and recall was put in with CHW and was told Expert would call. Three days later and still no response from Expert I called and was told by Cody that CHW put in the recall wrong (despite being told by CHW that it was put in correctly and an email was sent to Expert). Was told that a technician would be out on 6/4 between 11-3p 5/26: Expert did make their window on 5/26 and determined that the A/C was overch
The service was quick and easy. Thank you.
Expert was very reliable and helpful. I would recommend them to anyone
They came quickly and took care of our AC !
Very professional and helped to rectify the issue quickly.
Technician arrived on time and was quick in assessing the issue. AC is now blowing cold air and we are happy. Technician was professional. We would definitely recommend.
The hvac person that came out provided us with excellent service.
Had system tune-up performed and found low freon in main HVAC for home.
Technician was very knowledgeable and professional
Fred was awesome! He’s always so friendly and helpful. Most of all, knowledgeable.
Every time we have a problem Expert Heating & A/C Repair are very fast to come out and access the problem and fix it! We’ve had Jody come take a look at our system twice now and he’s always very professional and kind!
On time, fast and very professional!!!!
Very professional and knowledgeable
The guy was knowledgeable about the topic, worked well with my troubling hours, and addressed any concerns I had.
Very professional service would recommend Expert Heating and Air to my friends.
The technician was very through and pleasant to communicate with. Highly recommend.
Service was on time and very professional. Diagnoses was fast and parts ordered to finish repair.
I was assigned a technician- Cody Smith- from Choice Home Warranty. He came out to collect the service fee and CHW ordered the parts needed to fix my heat AND AC system. Weeks went by and I tried to patiently wait on the tech to pick up the parts that were ordered. Two whole months after him coming out to look I finally called CHW to see what was going on. I was told since Cody took so long to pick up the parts, the order was cancelled. They spoke with Cody on the phone and Cody was supposed to provide the parts himself since the order was cancelled. I was told Cody would be contacting me shortly to discuss. When i didn’t receive a call (no surprise) I contacted him myself. Every single word Cody said on our call was a blatant lie. He said he had not been called by CHW, that he didn’t pick up the parts because it wasn’t the complete order, and that he could not supply parts and that I would have to contact CHW again to reorder. Choice Home Warranty verified that everything Cody said was a lie. I have been without heat and air for over TWO MONTHS because he could care less to work for more than the $75.00 service charge. I have now been reassigned to another company and have to start completely over. STOP USING THIS COMPANY CHW—READ THE REVIEWS. And if Cody is your technician, don’t be patient like I was. Blow up his phone to make sure he’s going to do the job.
Technician called 30min before arrival. Wonderful Service!! So nice & explained everything in detail! Highly Recommend!
Excellent