Reviews (8)
Excellent job and tech went above and beyond to solve our issue. Thanks Engineered Comfort...!!!
very reasonably priced and incredibly competent, prompt and responsive- highly recommended!!
If they offered a zero stars, that is what I would give Engineered Comfort and the owner Walter Nelmes. My builder used them to install 2 HVAC systems in our new home in 2012. We spent 2 summers in multiple meetings with our builder and Mr Nelmes to correct AC that would often not cool either floor under 78 or 79. Walter is full of pontification explaining his reasoned inadequacies. The bottom line is , 7 years later, we are spending $10,000 adding an additional 2 ton unit to cool properly...additionally we are having to now retrofit new return air ducts and vents on both floors to provide the correct return air volume to support the tonnage installed...ridiculous. Walter “ engineered “ 1 return air duct for a 4 ton unit...we got multiple companies to analyze our problem. Each of them said we didn’t have enough tonnage and not nearly enough return air volume. You should run from this company.
The builder of our house used this company to put the a/c units in. We started having more problems about a month or two ago when it was beginning to get hot. The company seemed promising. The only solution they came up with was to turn the downstairs unit lower than the upstairs. Obviously it didn't work since it's a larger issue than turning it down a few degrees. I called the main office then the Operations Manager back and neither will return our call. I am not impressed with this company's customer service and lack of communication. I would not recommend if you want your a/c unit to get fixed!
Ignore my earlier review. The owner of the company called me and made it right and I'm confident that what happened to me was an aberration from how they normally do business. I'd delete the earlier review if I could but Google doesn't seem to give me that option.
Engineered Comfort has service techs that are both knowledgeable and customer-minded. They will call you back, even after hours, to help diagnose and troubleshoot any heating & air issue you may have. And, they can seal a house both tightly and comfortably with their insulation expertise.
After my AC units in my attic caused a major problem at my house, resulting in a collapsed ceiling and lots of anxiety, Walter and his team were the best. Highly recommend this company; you will not be disappointed in the way you are treated!
Walter Nelms is one of the best HVAC and insulation specialists in the industry. His approach to indoor comfort and moisture control is unique in that all aspects of the building envelope are taken into consideration when recommendations are made. MoldStoppers of Memphis uses Engineered Comfort on many of its projects when moisture control is a factor. I recommend Engineered Comfort to any and all of my clients that require any of the services they offer.