Reviews (100)
Both the business, Brown Refrigeration, and our technician, Paul Smith, on the maintenance call, are simply the BEST! Knowledgeable, on time, courtesy, and know their craft inside out.
The technician, John, arrived on time and immediately went to work. He was very professional, thorough, knowledgeable, personable and diligent in servicing my heat pump. He was friendly and informative. John has a no-nonsense attitude. I was impressed by the way in which he treated my unit and handled his own equipment. John's work ethic and sense of duty are praiseworthy. He readily answered my questions and took time to explain what I needed to do between maintenance checks. The best recommendation for Brown Refrigeration is industrious employees with integrity like John. Bravo to Brown Refrigeration for securing talented and professional employees like John! Promote him as the opportunity arises.
John was the consummate professional. He quickly isolated the damage (which had been caused by varmints), and then expertly repaired the damaged wires. He then identified and corrected other needed deficiencies.
Paul did a fantastic job!!
Brown Refrigeration installed a new Trane compressor today. Excellent job by Paul Smith - the best AC/heat service tech you could ask for. Fast, efficient, knowledgeable, fair. He has serviced my other equipment in the past under a maintenance contract with the company and is always friendly, nice, professional and goes the extra mile to make customers happy. Highly recommend.
Paul Smith with Brown Refrigeration came out today and repaired one of my AC units and performed the spring inspection and cleaning. He was super friendly and very professional. I feel very confident in my system to perform cooling our home and keeping us comfortable now that we’ve had this service done. Great experience!
Bill the sales manager is an expert in HVAC systems and gave a very honest representation of a installation costs of a complete HVAC replacement as well as provided different system quote setups to meet my budget. My family has used them since 1993, and they replaced still functioning 30yr old Trane system that was running out of service life soon. I reached out to other HVAC companies and these competitors were not willing to provide set price or static quote and they seemed very scamy. The after sales service tech John C that checked freon levels after it warmed up outside was very professional and an expert in HVAC systems. I highly recommended Brown refrigeration!
Paul was very professional, on time, and took care of our problem in a timely manner. Very pleasant man to work with.
I reached out to Brown Refrigeration for AC unit issues because of their great reviews but they have dissappointed me. They came out to look at the issues (the technician was great) but I waiting for a quote and never received one. I reached out for updates multiple times and never heard back. When I called, I was told I would receive a call back and never did. If Brown refrigeration did not want to do the work, I wish it was just communicated rather than to be ignored.
Jasmine and Billy came this morning to clean ducts and vents. ..and they were so kind, professional and were very careful about cleaning up. They were fantastic. Brown is the best as are Jasmine and Billy and Bill is wonderful as well..
We have been a customer of Brown for over 20 years, and they are great about working with us when help is really needed. Billy is friendly, really does a good job and is honest about any problem.
Billy was professional and took care of all our heating and AC maintance.
Mr. Billy Green came out in a timely manager, worked on our ice machine. Very professional and a pleasure to work with. 10/10 !
Our technician, John Casby, was great! He was super helpful and got our units working again! Definitely ask for him when you call!
John Casby came out to service our unit and did a great job! Very friendly and thorough! Gave a lot of good information. Look forward to using this company again.
Jasmine and Billy performed a service check on our air unit. They were on time, professional, explained everything in detail and did an excellent job. We have used them many times for repairs and service and they have always done an excellent job.
the tech, Billy, got me taken care and came on time!!! that means everything! would highly recommend!!!
I got multiple quotes before ultimately choosing Brown Refrigeration (BRI). Out of all the quotes/estimates, BRI recommended the correct sized equipment for today's HVAC systems, which the competitors completely didn't notice. This helped save me some money as well. BRI had knowledgeable staff, friendly, sympathetic to my situation, and thoroughly cleaned up after the work was done. Excellent and timely work and I would highly recommend them for your HVAC needs.
Great company and very professional.
These guys were awsome. Great service great quality. They are awesome people. Glad we went with The Brown team.