Reviews (100)
Best HVAC service that we've used over the years here in the Clarksville area. They've been doing our system maintenance for the past couple of years and have kept the old unit going, but it was time. They replaced our old split unit heat pump, found and fixed a duct that literally went nowhere (apparently it's just been blowing air out under the floor since we lived here). Also added an additional register in the back room, which has always been too hot or too cold, and very stuffy. The salesperson was very informative and answered all questions with absolutely no high-pressure sales tactics. The installation team was awesome. And since it was a 2 day job, they even provided a portable AC unit so I wouldn't melt! ; ) Will definitely continue to use Baggett!
Love my new unit,the guys did a super job
Ed was on time, friendly, professional went out of his way to explain what & why he was doing to insure our System was ready for summer. Baggetts installed our Central heat & air system 4 thumbs up.
Very reliable on time and flexible with my busy schedule
As a HVAC business owner this is what all of us should strive to be. Alana and her team have raised the bar in our industry. If you live in the Clarksville area, do your self a favor and use them for all hvac needs. Keep up the great work guys and girls.
Never received estimate after theyvfinally came out. , there scheduling service admin is horrible!!
They originally installed my heat pump and was just out for maintenance. Like the first time. They were punctual, professional and thorough. I appreciate this company.
Cedric was great! Did an excellent job; he was professional, courteous and very thorough. I appreciated that he informed me of his steps along the way of doing the semi-annual maintenance on both systems. Thank you! Sincerely Olena B.
Customer conscious team keeps me informed of appointments, professional techs are very courteous, always show up on time or earlier, explain everything, answers any questions clearly, shows system status to let me know how it’s working, offers affordable services to keep system running smoothly.
They came and replaced our 20 year old unit that was on its last leg..They did a great job and were very thorough...Everyone is very nice...Being punctual is another great thing...You want the best call Baggets...I will recommend them to all my friends...Oh and most are veterans too!!
Baggett Heating & Air maintains both of my HVAC systems. Last year, they replaced the fan on one unit, even special ordering a part. Then they replaced the other HVAC unit when it stopped cooling. Both units are/were 20 years old. Their technicians are always knowledgeable, professional, on time, communicative, thorough and friendly. The rest of the staff is also. They kept me informed of the schedule and when necessary when needed parts arrived. One of the technicians even came put and replaced the fan part they ordered in the rain so that I didn't have to wait longer. Charges have always been fully explained and as expected. Their service is top notch, and their prices are reasonable. I am grateful to have Baggett Heating & Air for my HVAC needs!
This company and their tech provided an excellent experience when giving me an inspection and n my current duct work. They explained very well what needed to be done and explained the process moving forward.
We have used Baggett Heating & Cooling for over 5 years. They have amazing customer service and the technicians are extremely knowledgeable. Our usual tech, Ed, always has time to walk me through the process and answer any questions I might have. Amazing company!
I’m impressed with the Baggett heating & cooling team! They service our unit 2x a year & we just had a new duct system installed-a time consuming process that was done with excellence & thoroughness, every step explained, photos before & after. We highly recommend them!
They arrived on-time. I work from home and they did not do anything that made me change the way I work. Entered the home wearing protective footwear and basically did not really interfere with anything I had going. They worked fast and stuck to the quoted price. I would recommend this business to anyone that needs heating and cooling work.
Always a great experience with Baggett. They call ahead to let you know they're on their way. Very professional. Very thorough. Highly recommend.
Our very positive experience started with a phone call and text from the office letting us know Ed was on his way. Ed our service technician was courteous, friendly, professional and on time. He walked us through the process and got right to work. Near the finish he explained the results and wrapped up his work. This was a great experience
Mark was very attentive and took the time to clean my split system. The previous 2 techs failed to do this and my unit was extremely clogged.
Look no farther, Baggett is the best in Clarksville,TN. Alana and her team always go above and beyond to take care of the customers they serve 100%.
Four years ago, against my better judgment, I purchased my multi-zone heating and cooling unit from Baggett Heating and Cooling. When I met with Alana, the owner, I was happy to be able to support a female business owner and did not seek additional estimates. This was the first time I had to replace a unit and it is an overwhelming process. To make a long story short, the problems began during the installation process. The installer was rude and disgruntled. When I asked him for a quick tutorial on how to use my new thermostat, he pointed to the manual he left on my table. Little did I know that things would only get worse. This week, my unit was not heating properly. After two service visits, Baggett diagnosed the replacement of my zone system (dampers and zone control board) at a cost of almost $3,862. Today, I called Alana to discuss this situation and she kept referencing a conversation we had four years ago “on how it is recommended to replace a zone system when a new unit is installed.” When I suggested that during contract negotiations, a diagram be shown to customers with the different costs/components, she sarcastically asked “did my builder show me diagrams when I purchased my home.” I now see this passive-aggressive behavior I experienced during my installation trickles from the top. Alana will show you all her true colors with a demeaning response. Please do your homework and do not do business with this company.