Reviews (81)
The company was very responsive and the diagnostic fee was 49$. Both of those are definitely a plus. However I had a clogged drainage pan pipe and unclogging it (5 minutes of work which required some air blown into it and vinegar solution) was $225. Additionally I had a question about a wire on my new thermostat I purchased that I asked to Tony, and instead of just answering it he said “are you gonna give me free tips on how to do your job”? I would say 275$ isn’t a free tip. Overall, will not use again based off the price of the service provided.
Our air conditioner stopped working a few days before we had guests arriving and Pleasant Air not only answered the phone on our first try but they sent someone right out, diagnosed the problem, went over our options for repair, ordered the part and were at our house at 8am the next day! Lorenzo and Will did the work. Both were professional, courteous and cleaned up everything when they were done. These guys have always had our backs and will continue to be the ones we call when anything goes wrong. So responsive, so easy to work with.
Great service as usual today. Purchased new HVAC system from them in January 2021. Called in an issue this morning around 9 AM. Problem sold by 2 PM. Tony was the best!
Scott did a great job and solved a reoccurring issue.
Jeremy and his team went above and beyond to install a new heating/cooling and correct builder flaws. The old system could not keep up and the temp would reach as high as 87 degrees. They are very professional and knowledgeable. Even with a miscommunication on parts, Jeremy’s priority was to make sure my home was a cool safe environment for my kids and pets until the upgraded unit arrived. He even refused payment until everything was perfect and to my satisfaction. That kind of service is hard to come by! I can’t say enough about this company!
Disappointed in how this company responded to an issue!! I have not personally used this company but if this company chooses to respond to a complaint by posting a picture with the name and address of a customer….pretty sure I would not choose that company to complete my service. First it is extremely unprofessional and irresponsible to do to a home owner who is paying for a service. DO NOT USE THIS COMPANY…keep looking for honest and compassionate human beings to pay for a service you need.
Signed up for a service plan upon moving to area last year. Jeremy came out in April of 21 when I signed up. Gave me a check up and assured both units were in good shape. In May of this year I called as our main level was staying consistently over 80 degrees. Also realized prior to calling that they never came out for the second service check up as was promised with the service agreement. When I told them I was disappointed no one came out for second check up visit they told me it was my responsibility to call them to have a check up scheduled as they can’t keep track of their customers service check ups. Certainly red flag number one. Jeremy came out and told me my issue was a duct work issue with the floor joists being too close so the builders used small ducts than they should’ve which is causing my airflow issues in main floor. I also pointed out how dirty my filters were even after changing them every month since we have lived here. After inspecting unit he said they couldn’t change the duct work until the fall or winter as it’s too hot to repair in the spring/summer. He advised we get the duct work cleaned and to change out the filters weekly. Yes weekly, which we did for weeks. We hired duct cleaners who cleaned out ducts but the issue still wasnt improving. I decided to get second opinion and thank god I did. The gentlemen I had come out had me come out to inspect the units and they were covered in mold. Jeremy was up there 3 weeks prior and made no mention of the molding plenum box that my family has been breathing for who knows how long. In addition to the molding plenum box we had a coil leak that again wasn’t found by Jeremy. Jeremy seems like a nice man but Mt Pleasant Air is a company I simply cannot recommend. Please do your due diligence when selecting local companies to do work here in Mt Pleasant. As a new resident down here figuring out how the two ACs work I was flying blind and going by reviews and to leave my family breathing in mold for an ent
Jeremy and his team are top notch. We needed our downstairs HVAC system to be replaced and the turn around time was amazing giving the current state of things. These guys where in and out and had us feeling cool in no time! Seriously, just use Pleasant Air, you will not be disappointed.
I called Pleasant Air Conditioning because of all the positive recommendations on NextDoor. I'm so glad I did! Jeremy and Joe answered all my questions and more. His crew arrived on time to replace my HVAC system, and worked well together. They were respectful, friendly, and left my home spotless.
Excellent experience with Pleasant Air Conditioning. We had to get both of our 20-year-old HVAC systems replaced and the Pleasant Air quote was the lowest by far. They completed the installation within a few days and the systems have performed flawlessly since. I highly recommend these folks.
When one of the 10 year old units at Isle of Palms sprung a leak, I got our AC service we have had for over 15 years give us new estimates on units and some freon added to tide us over. Then I thought to get a second estimate from Pleasant Air, called and left message on 4:50pm on a Thursday expecting to hear back on Friday. Instead Jeremy called and sent someone over that evening to give us an estimate. Super responsive from the get-go. So we switched companies:) Two Trane AC units installed in a timely and professional manner in one day. The technicians were friendly and gave all kinds of useful advice. Better yet - I have the owner's cell phone number and can text him when I have a problem.
They were incredibly responsive and informative throughout the repair process. In the matter of just a few days they had our system up and running as good as new.
I can't give enough praise for this company. My HVAC heat pump was 16 years old and nearing the end of its life. Jeremy at Pleasant Air was very professional and responsive. Was able to schedule the installation of a new system within days. His workers were punctual, pleasant and very neat. The price was fair and I know that they will be responsive if any issues arise in the years to come. All in all, a very stress-free positive experience.
We had a really great experience with Pleasant Air. We went through a few different solutions and discussed the pros/cons of each. Price was unbeatable and communication and service really set the bar that others need to shoot for. Jeremy and Joe are both top notch.
I could not recommend a business more than this one. On time, on budget, completed in one day, continued support after install.
We could not be more thankful for Pleasant air conditioning! They installed our new unit after getting a quote from another company and there was no comparison to the quality we received from pleasant! They were clean, kind and efficient! The owner Jeremy was responsive and externally easy to work with! The gentleman who came to give us the quote was friendly and on time! We had a little issue on a Sunday morning, they were at our house within 20 minutes! Thank you guys for being so wonderful!!
Do not use Pleasant Air Conditioning. Jeremy installed a Trane unit in our home 2.5 years ago that carried a 10-year warranty. When we encountered a warranty issue, he refused to honor the warranty because we had service work performed by another company. He told us that we had voided our warranty by having another company work on the unit. However, nowhere in the Limited Warranty and Extended Service Agreement does it state that having another company perform work on the unit voids the warranty. Jeremy was extremely rude, unprofessional, and confrontational on the phone with me. Fortunately, there are other helpful and professional companies in the area that stand behind the units they install and are willing to perform warranty work.
Excellent all around. Diagnosed the problem with my existing unit. Helped me selected the correct HVAC unit (actually talked me out of a more expensive unit.). Performed a flawless installation. All at a fair price! You really can't do better!
They didn’t perform the work for me, but helped me navigate my situation with another hvac company that installed our thermostat in the middle of a large wall and told me it couldn’t be moved. Based on his advice I was able to say the right things to convince the other company it could be moved and needed to be moved. Very nice and knowledgeable.
I was extremly happy with the service and quality of work that Pleasant Air provided. I sought a second opinion from Pleasant Air Conditioning after my AC decided to never work again. Another company gave me a quote for AC replacement that was planned for 2 weeks. We were having extreme hot weather in August in Mount pleasant so when Pleasant Air said they could do the job the following day and a cheaper rate, I couldn't pass. I was very grateful to the team. Very proficient and professional too. They stayed late to ensure we got cool air running that day. Thank you.