Reviews (99)
The sales man (Brian) convinced us that we needed our ducts cleaned. The technicians said “only a bit of dust came out”. Either the One Hour Heating and Air sales man was dishonest or the One Hour Heating and Air technicians were ineffective. Additionally, the technician did not stand on the beams in the attic and instead smashed a hole in our ceiling so we have that to deal with. Essentially, we paid $1000 for an unclear reason/result, which resulted in a hole in our ceiling, our wall paint being ruined, our house smelling bad, and dirt and debris scattered about. 10/10 do not recommend. Update: One Hour Heating and Air did pay for the majority of the costs to repair the drywall, however my sentiments about the duct cleaning remain unchanged.
Hired to replace a zone damper. Technician came out and replaced the motor only but I was charged full price for the damper. When the deception was discovered due to improper function I’m expected to jump through hoops for resolution, TOTAL BREACH OF TRUST.
Just terrible. Terrible.
Terrible experience. I called for a minor indoor issue and was told by the technician that the outside unit needed rewiring before indoor issue could be fixed ($450). I paid the service call fee ($125) and said no thanks. I called another AC company and they told me the technician before them had disconnected most of my outdoor wiring and he rewired it free of charge and then fixed my blown fuse issue inside. No charge. Good luck with these guys. I'm sure this isn't the first time that they sabotage customers and then ask for pay to repair the issue they caused. I called to speak to a supervisor about the situation and haven't heard back from anyone. Service date was 4-26-2022.
This use to be a great company, but my guess is they are pushing techs to hit a certain $/visit or some other metric rather than provided quality service as they did before . I was lied twice about what was agreed to. The story seemed to keep changing. Manager wanted to offer "free services" but have me pay the new price. The price that was not agreed to. I told him all I want is to pay the agreed to price and be done with this. After much back and forth and him hanging up on me once, he finally agreed to over $600 for a HVAC Freon recharge on a small system(2 bedroom condo). Still a complete rip off.
Not a great experience, but with the help of their manager, not a absolutely terrible one. In June I started having troubles with my 20 year old HVAC. Something I had been expecting for a long time. A tech came by to fix the issue, but said he didn't know how long the fix would last. So, we decided to go ahead and schedule a date to replace the entire HVAC system since we had a newborn at the house and he said with the way everything is there can be a long wait. Fast forward to the replacement date, the techs were nice, ran into some troubles, but it was replaced that day. About a week later the system completely shut off and we had to call them back for maintenance. They fix that issue quickly (8 hours or so without AC). Fast forward another two or so weeks and our entire system shut down again. He came last Thursday and said basically two plugs had a surge that blew up and that they could only temporarily fix it until they got a new plug. We had to go with the temporary fix because again we have a newborn and no family to stay with nearby. The temporary fix was to basically cut in a wrong size fan that ra continuously. The part took more than a week to arrive, but was fixed on September 1st and because of all of the difficulties the manager was nice enough to cover the cost of the surge protector. They are definitely a sales company and try to sell you something with each visit , but the issues were taken care of as quickly as they could and they did honor their warranty. So, all in all, decent company but not without troubles.
The aftethours call people are far worse that the business hour service Waiting 14 hours for an 830am service commitment.
Were not professional and changed the scope of work and wanted to charge more than double the price. Nasty attitude to go with that.
I had an appointment last spring for annual HVAC service. I waited all day and they never showed up, tried calling but just got a message saying they are blocking my number. Now for the last few months I keep getting calls from them saying I’m overdue for service but when I select any option from their menu I get the same message saying they’re blocking my number. I haven’t received a single call from an actual person!
Ivan was fantastic! He thoroughly serviced both of my air conditioners and clearly explained some work I might want to do in the future. He was definitely five stars!
Very good job very happy
Terrific. Shawn was our Service Engineer and he is very professional/knowledgeable. Highly recommend.
I would recommend you to everyone. The office help to the man that fixed it. Wonderful job. Thank you. God Bless
Shawn was awesome and very professional. He explained to me what my issue was and fixed it right away. I will recommend this company to everyone I know. Thanks again!!
Always prompt and professional!!!
Very professional and personable guy.
These guys did a great job working on the heat pump at my vacation home recently, they were prompt & punctual, responsive 24/7, and charge an amazing $99 price on service calls anytime of the day (no "after-hours" up-charges). Their service plan packages are awesome too. I would HIGHLY RECOMMEND anyone use One Hour HVAC for last minute emergencies or scheduled service plans. Shout outs to Kim, Stephanie, and Shawn for doing a great job! Thanks a bunch
One Hour Heating and AC is superb: Responsive, Reasonable, and they do great work. We’ve been using them for 4 years and are delighted. The technician we use the most is Shawn and he is really exceptional: he knows our properties, HVAC units, and what the best course of action is to fix/repair or replace.
Amazing fatitas for two
Sean is awesome. Super nice guy and very professional!