Reviews (100)
Update: The measure of a company is not solely based on mistakes that they make, but how they learn and respond to them. The owners contacted me Monday morning after the issues occurred, apologized for the mistake, and put a plan in place to quickly get my issues resolved, damages repaired, and money refunded. Being without central air in the middle of a heat wave and pandemic was certainly not ideal, but I'm ultimately pleased with Custom Climate's response. Our less than 1-year-old Trane Unit (purchased and installed by Custom Climate) malfunctioned 4 days ago. I called Custom Climate and a service technician arrived at our home and we were told we needed refrigerant. I payed $350 dollars for the refrigerant and I requested a leak search. The technician performed the leak search (which I had to request be performed the same day) and then told me the the coil was the source of the leak and needed replacement (this was the presumed source of the leak). I spoke to the service manager, Kim, and asked why we were being charged for refrigerant when the unit was still under warranty and the cause of the low refrigerant was a defective coil (which is under warranty). I was told I would not have to pay for any additional refrigerant needed prior to the replacement of the coil but was not given a refund for the refrigerant I had already payed for. This was the first sign of poor customer service. Two days later, our coil arrived and was replaced by Custom Climate. 7 hours after replacement, our entire unit shut off. There was a significant leak from air handler and the technician was called again to come to our home to fix the problem. We thought the issue was fixed until our unit shut off again today (2 DAYS AFTER coil replacement). There is now a substantial leak from the air handler and the leak has now damaged the second floor ceiling in our home (pictures below). As I wait for the service technician to arrive, again, I have collected 2 buckets of water from the activ
Cedric was very professional and polite. All the service technicians do a great job. I will be extending my service contract with them.
Cedrick called just prior to arrival, and showed up on time. He was extremely curteous throughout the visit and was helpful in clearly explaining things. Cedrick also thoroughly explained potential causes for the AC failure and then troubleshot each specific issue until he found the reason for the failure.
Cedrick was very kind and thorough. He made sure he did not leave until he correctly identified the issue with our AC.
AC went out on a holiday. Cedrick came out and got us back up and running quickly. Great service and will use again.
Cedrick was our repairman and he was very professional and took time to explain everything to us. Highly recommend.
Cedrick was professional, competent, unobtrusive, timely, did the work in less time than anticipated, and left our house as clean as it was when he entered. He met all our expectations and is an excellent representative of his company. We recommend his company and would welcome him back as its technician whenever we need service.
Consistently professional and punctual. Cedrick was friendly and quick to get the job done.
Great service. Cedrick is on time, thorough, smart and helpful. Great all around. Been using them for years.
Prompt courteous repair/maintenance visit. Cedrick was great! Professional and very polite. Answered all my questions and concerns. 👍👍
Cedric completed our annual HVAC maintenance. He did an incredible job. He is friendly, knowledgeable, and thorough. We’ve never had a bad experience with Custom Climate. They’re our HVAC company for life, and Cedric is our go-to maintenance guy. Thanks Cedric! You’re the best!
Cedrick is a gentleman and very professional. When he came across an issue he responded quickly and appropriately. Many thanks!
Cedrick did a great job today! He was professional, and did his job in a timely manner. I look forward to having Cedrick do maintenance on our HVAC system in the future.
Cedrick Is Highly Skilled and Professional. He Called 30 Minutes Ahead Of Time. He Wore A Mask At All Times Which Made Me Feel Very Safe. I Have Been A Customer For 10 Years. Always Good Experiences But This One Was Great. Cedrick Is THE BEST ! He Explained Everything He Was Doing And Was Completely Knowledgeable On My Heating And AC Unit. Cedrick Has Exemplary Customer Service Skills ! Highly Recommend This Company.
Very happy with the service completed by custom climate. Cedric was one of the best home service professionals I have ever encountered. I would highly recommend custom climate and ask for Cedric!
Mr Cedrick Simmons was a highly professional, courteous, and efficient service represents. I would highly recommend him to others. Thank you for your service.
Their technician, Cedrick, came for semi annual maintenance of our systems and discovered a problem with heating from one of our units. He had to order a part but enabled the system to operate on emergency heat until the new part comes in. Thank you and please send Cedrick back to complete the repair when the part arrives. Richard G
Our heating system was pumping out cold air, and Cedric fixed the unit, allowing us to have heat on one of the coldest winter nights. Cedric was friendly and detailed in his explanation of what caused the issue. Great service!
Brent did and excellent job of diagnosing and fixing the issue I had with my thermostat/heating system. He was very professional and courteous. I highly recommend using custom climate and if you are lucky, you will get Brent. Mike Alewine
A great business. We use them for all our AC needs. Cedric was a big help coming out over the holidays to fix our unit!