Reviews (100)
Came out on a holiday and diagnosed my issue. Waiting on an eta for repair but so far so good Edit - 10/10 amazing communication, sense of urgency and constant verbal updates. Went above and beyond to get the job done. This is how you run a business!
Jeremy was great. Called prior to arrival. Surveyed the home and electrical areas and then went to his van to give the type options that I had available. You could tell that he really enjoyed his profession. He presented my options regarding service agreements for the unit. Asked if I had any questions and left his card. After Jeremy left I got a call from Kaysi regarding installation for the next morning. Quite pleased with the experience with C&C Myers and plan to let them do my plumbing. Bill Creech
Worked well around my tenants schedule, good comms! Reasonable price
I would highly recommend C&C Myers. Our system went out at 8:30pm and I called and got someone instantly. Had a dispatcher call me within minutes and had someone out the next day on a holiday. Tony Hatter was our technician and he was very personable and very thorough. Very experienced. My entire unit had to be replaced and he spent time with me going through options and details and recommendations. He made sure to let me know that they stand behind their work 100% which is plus for me. When he was done I had all information, paperwork, receipts and details in my email within 30 minutes. The office followed up with me next day and kept me updated on arrival time of equipment and schedule changes. Customer service was beyond what I expected.
It was the hottest day of the season and on holiday no less. C&C responded with 10 minutes with an appointment set in three hours! I was pleasantly surprised. The tech was polite and respectful. I was so impressed that an asked for a service agreement. They are what they advertise!
I have a ~5 year old HVAC system that I had serviced a couple months ago by C&C Myers. I have never had an issue with it. My wife and I have been out of town quite a bit of late so AC has been set at 75, however, this weekend, the 4th, was the first time the unit has been put to proper summer use here in Charleston. The compressor has stoped working and my wife was told it will be 3.5 days at the earliest before someone can get here. I now understand what the negative reviews are saying and have the feeling I have been scammed. We were to leave town after the 4th but will now need to stay here to, again to the negative reviews, be more than likely told the problem has nothing to do with them and the unit will require some expensive repair. At which point I will need to hire a more reputable company. Not worth what we paid for a simple service. When you are told that emergency repairs are ~4 days out, and realize it’s more than likely that the majority of those are on units C&C installed/serviced it’s time to advise people to look elsewhere.
I was having issues with my drain pan getting filled with water, second summer it has happened. I had a pretty good idea of what needed to be done however, I wanted to double check my thinking. I called C&C Myers and their support staff on the phone were great, accomodating, called back when they said they would, and worked around my schedule to get someone out at my earliest convenience. Tony came out and took one quick look at my unit and confirmed what my initial thoughts were, before I even mentioned to him what I thought was wrong. He pointed out each issue and how he would fix it. He pressure flushed the drain line from the unit, knocking out a lot of buildup, which helped the unit drain. However, the issue would only come back due to the way the drain pipes were configured. He explained all the things that would need to be done and the pricing. He also ran a cleaner to bust up the rest of the buildup in the drain pipes to buy more time till the issues could be resolved. He came out a few days later, due to a schedule conflict I had, and arrived exactly at the time I was told he would. He came in, immediately got to work and cleaned up everything very well. After he made all the necessary changes/repairs, he flooded the line to ensure it was draining quickly and properly. Everything he said he would do, he did, and did it very well. The unit drains perfectly now and runs like a champ. No more hauling buckets of water down a ladder for this guy in the forseable future. I would highly recommend this company, they were reasonable, their support staff was great, they were prompt, on time, efficient and professional. Much appreciated Tony!
They were extremely knowledgeable and very professional! Would highly recommend!
Service tech was very professional and diagnosed that I need a new system. My problem is that the drip pan sensor which detects water in the pan was disconnected and just hanging below the pan. If I had not been checking each day, there would be water coming down through my attic, very sloppy and dangerous. My other complaint is I called the office the following morning to get a quote on a new system and no one called back.
James did a great job - great communicator and resolved the issue. I’ve always good experiences with this company.
Anthony L was the lead individual. He helped me understand the options available and their cost. With this information I was able to determine a reasonable and effective way forward.
Had a service today, very pleased. Technician Charles Fields was very thorough and he went over everything. Highly recommend.
Gary was very polite and professional and explained clearly what he was going to do to fix my problem and did it quickly. I have CC Myers on my phone now.
Stephen was the plumber who arrived for yearly plumbing and electrical check up. He is extremely professional and goes above and beyond to help with any issues. Thank you so much!! 5 stars ⭐️!!!
Technician was at my house on time and was very polite. Explained entire process throughout and helped resolve my issue quickly. Would definitely recommend to anyone needing plumbing services.
Joe L, service tech was knowledgeable, professional & provided explanations of questions & concerns we had. He was very thorough and easy to understand while explaining how system is configured & functions. We’ve had several service calls in the past from other companies and Joe, by far, gave us a most comprehensive and thorough understanding in terms we could understand.
Very pleased with the service visit from Charles Fields. He went over and above to inspect our HVAC platform and recommend optional maintenance items that might help us avoid future problems. Very professional, friendly and courteous. Highly recommend!
Charles was very professional and knowledgeable. I was extremely impressed with his help. Highly recommended.
Engaged C&C for the first time and was very pleased. In particular service technician, Charles Fields, was very professional and communicated results of service review very well.
We have used C&C Myers under service contract for 16 years. They have always been fair, reliable, competent and trustworthy. I highly recommend them. Also I want to praise our Technician Charles Fields for the quality and professional work he does.