Reviews (94)
Giving a shoutout to the best heating & air company I have ever experienced in Lexington, SC: Cottrell & Co., Inc. Plumbing, Heating and Air. These folks, on short notice yesterday, I called them at 4:10 PM. They sent 2 knowledgeable, caring technicians to my home by 5:00 PM for loss of air conditioner cooling. House was 84 degrees! They worked extremely hard in my sweltering hot attic temps to have my AC working perfect again by 6:00 PM. *No extra charge for after-hour emergencies! What a plus!!! Rate for my service, maintenance & repair was definitely reasonable. *When a local company and their employees, (Matthew & Colt), go above & beyond, we should share that with others. I highly recommend COTTRELL!
The techs always do a great job. Their office staff are great too. Very thorough, worth the extra you would pay them over Joe Somebody, because you know it's done well and they stand behind their work. We use them for work, church, and at home.
We haven't used Cottrell for their advertised services, but I wanted to give them a long-overdue shout out. Last summer my wife's car broke down in the highway with our 4 year old granddaughter in the car. It was in the heat of summer and I was out of town. One of the Cottrell trucks stopped to help. They even called in another truck crew to assist. They managed the traffic, pushed the car to a nearby parking lot, and made sure everyone was safe. They asked for no compensation whatsoever. I can't thank them enough for their thoughtfulness and help on that hot summer day. But if they are that conscientious in helping a stranger, I imagine they are just as mindful in their services to customers. I hope I never need their services, but they will be my first call if I do. Thank you, Cottrell!
First of all, the tech came out and we went over all the work we wanted done. He said he would call that day with a quote…never called and we had to make contact two days later. The scheduling lady gave us the estimate. We called back to confirm that amount would cover everything we discussed. Different techs came out, stating the original tech did not show up today? Their quote was $800 higher? We sent them away. We don’t consider this good business. We won’t be referring this company to any of our friends.
Great service and was able to come out same day, even when their schedule was full. Also provided reasonable pricing. Definitely recommend Cottrell & Co for any of your plumbing needs.
Quick and efficient. Very knowledgeable.
I have had Cottrell Plumbing redo our home's plumbing in 2014 with a tankless water heater that has performed flawlessly since. Recently, I have had Mikey, Brett, and David do smaller repairs replacing faucets in the house. They were very reasonably priced, and did not try to upsell us. In fact, final prices were less than quoted prices as a testament to their integrity. They fix things correctly the first time, and are very responsive in more urgent repairs. They are by far and away the best plumbers in my experience.
The operations manager called us Christmas Eve to help us with a pipe that was busted. He didn’t even serve our area but despite knowing that he walked us through everything and helped us to at least stop the water flow. He was so helpful and kind and wish they did serve our area because he was phenomenal! 10/10 recommend!!
The best plumbing and HVAC company you can ask for!!!!
The Best in Every way explaining and Work.Thank You for Being Honest!
Always there when we need them!
Michael and Cameron was efficient,courteou and did an excellent job. Would definitely recommend this company
We discovered late one Saturday night, around 11 pm, water leaking through the roof in our walk-in closet and in the guest bedroom. We realized quickly that something was wrong with the HVAC unit in the attic. We called several people to help us and all either refused or said they were not taking new customers. I called Cottrell, and they sent Andrew Kusko out the next morning (a Sunday), and he diagnosed the problem and fixed it. Andrew has since come back and repaired some duct issues as well. We have been very satisfied with his work and the company'a ability to help us when others would not.
Great service
Andrew was very professional. Installed inducer fan and fixed a poorly installed (by another HVAC firm) condenser drain. Got my nice warm air from natural gas back again. It feels so good coming out the vent unlike a heat pump.
USE THIS BUSINESS!!! USE THIS BUSINESS!!! Roy came to my home and addressed a leak that was causing water to leak into my ceiling from our second floor bathroom. He quickly and PROFESSIONALLY addressed the problem and gave me advice in how to avoid further damage. THIS MAN SAVED ME THOUSANDS OF DOLLARS!!!! I wish I could shake his hand again for saving our home, my wallet and my sanity. This is the second time we have used them and we will never go anywhere else. Fast, professional and VERY VERY AFFORDABLE!!! God Bless these people.
I live out of town and realized our new rental house in Columbia had a leaking disposer. I called a couple plumbing companies that said they couldn’t quote me over the phone and couldn’t come if I was not present. I called Cottrell, they quoted exactly what it would cost over the phone, they were able to come out the very next day, they had no problem using a lockbox, the tech called beforehand and after to let me know the job went well. I am very pleased with Cottrell, and am happy to hear they do HVAC as well. I will definitely be using them again.
I was recommended to Cottrell by my parents who have used their services a few times; What an awesome company. I was having issues with my main sewer line being clogged up, they came out the day I called, and fixed that particular issue. Fast forward a few days, we are still having problems (unrelated to the first visit). They sent a plumber out (on a holiday) to look at the problem. The gentleman diagnosed the problem in 10 minutes, fixed said issue, and didn’t charge me a dime. Mind you, this was on a day they were closed too. All around, I had a fantastic experience with them, and recommend them to anyone who wants honest work, at honest prices!
Great customer service, organized, reasonably price
Always get great, honest service from them. Highly recommend for both heating & air and plumbing.