Reviews (100)
UPDATE: We were told the part (that they apparently don’t keep on hand, and refused to expedite shipping on) would be here by Friday (today) at latest and we’d be hearing from them to schedule repair. Didn’t hear from them, so I called and was told they’d take my name and number and call me back in a few minutes. Never heard from them. These people are the WORST. They didn’t install the unit in a timely manner and then when they did, they either shortcut it or screwed it up and now won’t return calls or fix this problem- on a brand new house!!!! This company is not worth the headache; you can’t trust a word they say and the workmanship and follow through are just plain terrible. New house, A/C unit in FROG was set in place but never installed. We were promised it’d work by closing… kind of worked for 2 days and then broke. New part had to be ordered, I’ve called every day since for an update or an eta. Always promised that we’d know more the following day. Going on more than a week in the middle of the summer and no AC, with no end in sight, in a new million dollar home. Absolutely unacceptable. Save yourself some frustration and use a different company, I wish we could have.
John and Dale were awesome, they took care of my issue professionally and I would recommend them anytime!!
Called the “24hr” line and was told I would have someone “dispatched” to my house within 24hrs. Called back in the am to be told they can’t come until midweek. It’s 90 degrees in my house. So much time WASTED! Will never try this company again. Deceptive practices!!!
For the annual maintenance on our AV unit, Fogel sent William to do the servicing. He was excellent, efficient and informative about our unit. I will definitely request this technician in the future.
Ivey did a great job in explaining how to operate the thermostat!
Ronald made a Service call today He was very professional and took the time to explain our hvac issue. Thank you for providing amazing service!
William came and fixed my ac under warranty. He was very professional and informative.
We had Dale and John come out to straighten our pad that our HVAC unit sits on. They were extremely kind, efficient, and seemed to really enjoy their job. They even noticed that our straps werent properly fastened for our hvac unit and went ahead and fixed that for us as well. Thank you guys for your professionalism!
Called with problem and Ivey answered the phone and was very helpful and caring. She walked me through the process and stayed with me on the phone until she had a time a tech would be out. She also called after the repair to make sure I was satisfied with the repairs. Top notch..!
Our AC stopped working this afternoon. I called Fogel for help. Spoke with Ivy, who was wonderful, understanding & professional. Our tech was Bryce. He quickly got to work, diagnosed the issue in minutes, fixed the problem 1,2,3. He explained what had happened in detail. He was great. I can't say enough about how happy me and my family are with Fogel!
Had a great experience with John and Dale. They went above and beyond to make sure our problem was absolutely taken care of. The dudes worked so hard in our oven of an attic to make sure we had cool air same day for our kids. Would highly recommend.
Arrived early worked hard even finished up tankless water heater in the rain. Great guys. Prompt, friendly ,efficient, and knowledgeable. On speed dial from now on.
Our annual preventive maintenance went well. Identified some issues before they become real problems. William was punctual, cordial, and knowledgeable. We hope he can be our technician next time too.
John and Dale were excellent at addressing our concerns, explaining what they did to fix the issue and answered all our questions! Amazing guys to work with
The serviceman Kent was A-1!! He was able to diagnose the issue instantly & made the repair as needed. He also gave me tips on how to keep my unit running smoothly going forward.
Guillermo Luja ( William ) came to my home on 06-15-23 for my semi annual heating and air conditioning system check. He was a Great Technician ! If you use Fogel Services definitely ask for him he is very knowledgeable and explains everything to you.
William was very thorough during my maintenance appointment and I really appreciate the tips he gave me and showing me my reports.
I’ve been using Fogel heating and air for close to 10 years. They always have my back. I’ll never go anywhere else. Quick, super friendly and I have not had ANY issues with Fogel or my A/C system. Honest and completely reliable!!!
William just completed my biannual inspection. He is fantastic. He was punctual, knowledgeable, and even took the time to teach me a little about my system.
Fogel team is always professional and the techs are so knowledgeable, been using them for 10+ years now and will continue