Reviews (17)
Never been to the place
We had our Central Air system serviced last week and both the service and the technician deserve 5*s. Caleb was courteous, professional and answered all our questions. We would happily have him return for any future services.
I’m so grateful! They were all so friendly, so informative and so fast. Good vibes and good work. Thank y’all again for saving us and my Husky from the heat!
We have been using Kafin for our Blackstone property for several years. We signed up for their service contract and its the best thing we ever did. They keep the tanks full and have been great on the occasions when we lost heat or hot water and they really know their stuff. Sure, you might be able to save a couple pennies chasing around cheap oil suppliers but when the heat goes out and its 10 degrees outside, you (and your spouse) will be happy you have Kafin as a partner.
If I can give ZERO stars I would. Kathy is the rudest rep I have ever dealt with. You would think during a pandemic people would be more caring and empathetic. What a shame ! I have worked with in the customer service field for 9 years and NEVER would I have spoken to someone like she did. So upsetting !
Called so they can check my AC condenser after I told them my HVAC guy said it needed to be repalced. The women who pick the phone said i should get a 2nd opinion. I said sure they came and look at it said the same thing that it needed to be replace and it would be 2500 more then what my HVAC daid it would cost! . Then I get a bill in the mail for a service charge of 130.00 for coming to my condo? No one ever told me there was a chage for coming out. That why I left 1 star..and i calling the AG I should read the reviews
I think we have been a customer of Kafin Oil for 20 years (or close to it). We have always had a service contract. They've fixed/maintained my burner, water heater and heating system on weekends and late nights, sometimes coming out in bad storms for emergency calls. They were just out yesterday and I realized the technician has been to my house many times over the years. Says a lot when the staff sticks around for that long. Friendly and efficient. Recommended.
Kafin does sloppy work. They are hackers at plumbing and hvac. I will never use them again
Called to try to make an appointment and was told--its been 5 years since they were at my house and they arent taking new accounts--hmmm!!!. I agree with the person who said Kafin has horrible customer service
Great guys
Good Peoples to do business with
I love working with the Kafin team! Always quick to help and answer any questions I may have. Love being on auto delivery so I don’t have to worry about running out! Highly recommended to anyone that needs fast and reliable oil service and delivery.
EXCELLENT!! I can't say enough about the excellent service today at my dads house in Lincoln. I think we'll be contacting them for a contact on our own home. Thank you so much!!
Absolutely horrible service, charge you for a full tank then only fill up to 3/4 of the way. Everytime you call for a delivery they are rude, make you feel like an inconvenience, and treat their customers like garbage. The owners do not care about the customers who pay their bills!
Needed a new oil tank for my house.. I called up Kafin Oil and Ben stopped by immediately and quoted me properly. I also requested a new zone put into the basement. Shortly after, they disposed the old tank, installed a new zone, and replaced the oil tank with no mess at all. I was surprised to see how fast they got everything done within a day for a decent price, will work with again!
Excellence family business and a pleasure to do business with. The techs and installers do excellent work and are friendly and honest. I cannot say enough about their service from start to finish. Thank you Ben, Helen, and Kirby!
In 18 years of working with air conditioning service providers, Kafin is absolutely the best service i have ever received. Kafin fixed my system on the the second and checked out a system that had not functioned since last year. I was told by another company that I needed a new system. Not true. Only the thermostat needed to be changed. Kafin saved me thousands of dollars!