Reviews (24)
Russell from Continental came and was excellent. He was professional and did a thorough job. Highly recommend.
Continental replaced my a/c system ( inside & out) in March. From the owner Richard, the Service Tech Roger & the rest of their team - each of their workers is very knowledgeable, very professional and also very personable. It was a pleasure to deal with a company that prides itself on delivering a quality product and strives to achieve customer satisfaction. Would definitely recommend Continental to anyone looking to maintain or replace their A/C needs. You will be satisfied😊😊
If I could give negative stars I would .also very dishonest.
Guys can’t even drive the van never mind do whatever work they plan on doing ! Wouldn’t recommend . 1 star . Stay away !
Purchased an older home that had no AC and had them install new systems for both the first and 2nd level living space. they were clean, on-time and got it installed before the summer started. This is my second home that was done by them. system is extremely quite and efficient. I called them back twice because I didn't think the system was working right because it was so quite.
Continental Engineering was prompt and the work was done professionally. My ductless AC units ( of which I have 4) work well with no issue. Richard was excellent to deal with.
Yup, they work with lowes that how I got connected. I’m due a rate over a year now they just give me the run around. Spent 20k on my central air these people are a mess and will be brought to small claims Too.
DO NOT USE THIS COMPANY!!!!! STAY AWAY!!!!! I’ve had a service contract with this company for about 9 years (summer/winter maintenance) and for about 6 times they have completely blown off my service appointments — no call/no show. I’ve had to reach out to the owner on FB messenger to get a response. The women who I’ve spoken to over the years was ignorant and rude and would not call back. This year they changed my card twice for the contract and when I called to get it fixed I had to provide proof of the duplicate charge and then after the call the woman must have thought she hung up the phone, but she didn’t, and I heard her calling me curse words. Well, I had my maintenance appointment scheduled for yesterday (appt. was scheduled months ago) and no one showed up AGAIN for the 6th or 7th time. Also No one has called me back for my so called appointment. But hey they got their money. I am just not getting my service. BUYER BEWARE!!!!! If you want to just give them $300-400 for them to keep, feel free.
Service is number one!!!
we use this company to install rooftop ac heating they used the old ac wiring which is 3 wire and the new unit required 6 wire they ask for more money to fix their own fault. and when you call for service any person came to the building dose not have any idea what he is doing I think they hire any person off the street no experience not professional
My husband and I used this company to install a new heat and Ac system. This was a $15,000 job. They installed the equipment what seems to be fine with the exception of a dehumidifier hose that they left sitting on top of my washing machine. It spewed water all over my basement for hours before it was noticed. They also without permission disconnect my dryer vent , broke the plate for it outside, and plugged up the dryer vent hole so we couldn't re attach it. The reasoning was that is was too close to the AC condenser. In the process they also broke the dryer vent and my dryer has not worker properly since. When we told them about all this the response we received was "oh okay"
Went with continental engineering to install a new high efficiency furnace, ac and thermostat. Later on in the night after install there was a hose that was not attached that was draining water all over our washing machine and floor. This was supposed to be attached to the drain pipe but wasnt. I fixed that and let them know. Also they didnt have a right to touchmy dryer vent hose AT ALL but they broke the vent hose and the vent plate outside. I had a solution for that that didn't involve breaking it. Aside from that for 15,000 I expected the job to be a lot less sloppy.
This company has not returned my calls, constantly said they'd show up for scheduled times but keep never doing so, and have still not come back to investigate a leak that has caused damage. Frustrating experience.
Great experience! Had them come into our salon to custom design and install a HRV system and plasma generator for pristine air quality. They came up with a great design, got my installation complete ahead of schedule and I haven't had a better experience with a contractor in a long time. Really delivered on their promise. I also use them for my Quarterly maintenance on our heating HVAC system.
Best Service and Professional Repair that a customer can get !!! You know why ! Because I'm the service guy there fixing it professionally and safety is number one Before and after i finish at a customers house !!.. Thank you and be safe . David Y
They missed a maintenance visit then never followed up with me. Actually they showed up 30 min early for a four hour window and didn't call. When I called to check when they thought they would get there I was informed the tech left because no one was home. Then they had him come back at the end of the day. He showed up 45 minutes after the 4 hour window. Tech then came with no ladder - my last invoice clearly notes that tech needs ladder for attic maintenance. He shrugged and said he needed help so he just left. I called again and was promised a return call to reschedule. No call. Fast forward 2 weeks and my AC stopped working. Called an outside HVAC company- they found that the wiring panel was fried - thankfully no fire was started. Avoid this company.
Really great service friendly really goes out of the way for you and I was there when you need them tries to help you save money
We were having a small problem with our air conditioning. I called late on a Monday afternoon and they sent someone right out the next morning. John fixed our air conditioning in a short amount of time and we are completely happy with their great customer service!
I been customer And Paying service agreement for past last 20 years $350winter/summer !! Thinking I be saving money when comes Rapair service but “not chance” ,continental will charge double
STAY AWAY. MUCH BETTER PLACES TO DO BUSINESS WITH. OWNERS WILL NOT CALL AND WILL AVOID YOU. 2 years ago, they sold me a central AC system for $23,000. it was the most expensive they offered. I did not negotiate, rather simply said yes. Their install crew was fantastic. Fast forward 2 years. In February/March, I received a maintenance request by mail for $168.00 for annual maintenance. I sent in the paper, with specific instructions regarding a phone number change. I also marked “please call me to schedule an appointment”. They cashed the check April 30th. No call. I then called their team in late May, early June to schedule. The woman who answered the phone in service could not have been more curt, and rude. I was actually wondering if I had called the wrong store, since Dave and the install crew had been so amazing. She challenged me writing notes on the maintenance slip I sent in. Something along the lines of “we got 200 of these and don’t have time to read them”. I politely scheduled my appointment for their team. I scheduled it on a Friday and took the day off. 8 am appointment. At 8:30, I naturally called. She was rude again and said “my guy called out sick. I TRED TO CALL YOU”. I asked what number and she stated my old number. I told her I changed it on the form and she reiterated that you don’t read them. I then asked why she didn’t try email. She was stumped. She rescheduled AGAIN for a Friday, between the hours of 8-10. I called at 10 when no one had showed up and she was over the top angry. So much so, I called back and asked for a decision maker. Richard Sr., took my call once I threated that I needed to speak to a decision make, a manager, an owner, somebody. He told me he would have someone get to my house that day. She sent a repair tech, not a maintenance tech. My wife waited until 3pm and wasted her day because their team could change filters. The tech was empathetic and called back to the woman in service. She said “2 weeks is the best I can do”. Th