Reviews (20)
They will.not provide same day or 24 hour service. The person who answered their phone was impossible to understand. I needed my AC repaired and they told me it would take days before they came out. Stay away!! They are incompetent !!
Quality was very professional & remained until the job was finished and it it was not an easy task at all.!!! Had to locate a shorted tstat but he did it! Thank you very much!
Quality Air HVAC Trust was assigned by HSA. I had to call to schedule an appointment and I advised my A/C unit wax on my roof with my own ladder access. The scheduler stated it would not be a problem. I had to delay a week with family vacation plans. The called advising of their arrival and came an hour after the scheduled time. Once the technician arrived I informed him of the access. He called his supervisor who said no. The technician was very professional and apologetic, but said they could not help. Once again a failed attempt by HSA and a contractor. Just unprofessional company overall. Thank you for nothing.
Great service!
Hired for HVAC repair, the starter motor started making a horrible racket. Seemed professional at the time. Diagnosed and said they needed to order a part and would get back to me. I called 3 weeks later and they said the part was still on order. Called 2 weeks after that and said they weren't going to repair it because it wasn't broken it was just making noise. They were more than happy to take my service fee, and I even tipped the crew $40 for a 5 minute diagnosis because it was the holidays. Then they give me the runaround for over a month and go back on their word, trying to gaslight me, like I don't have to hear this chainsaw of an HVAC system all day. These guys are classic charlatans and rip-off artists. What a sham. IF YOU HIRE THEM AFTER READING THIS YOU ARE A FOOL.
Great experience. Kaleel (sp?).and.Keyon were thorough, friendly and professional. Their inspection was comprehensive and they uncovered some minor issues that they said we're not urgent but to keep my eye on. Unlike the local guys I've used in the past for annual inspection and maintenance, they did not try to sell me on unnecessary replacement of my entire system.
This was the second company sent to my home by my home warranty company (American home shield) who have I since left for such terrible service as well, for a second opinion. The contractor for this company acted nice, told me the problem (the blower motor was broke), and then told me things that made me believe he would be helpful considering I had no heat. I asked him directly to his face if there was an access issue and he said no. Then I received notice from my warranty company that this company reported they couldn’t get access to my HVAC unit and that there was NO malfunction in my system. At that time I was going on two weeks with a extremely loud problem with the blower motor to no heat at all. I live in a Philly apartment, but I’m sure this isn’t the first apartment they have been to. I asked them to send me an email with their report and they never sent it, I asked multiple times. I later had two companies I hired on my own to come look at it and then do the install job so clearly these guys are lazy, don’t know what they are doing, or are manipulated to “be unable to do it” by the warranty company. On top of that they don’t answer their phone at all! It took myself and the warranty company multiple times to reach them. Do not work with them!!!
I am extremely surprised with the bad reviews. I personally had an amazing experience with this company! The amount of professionalism and compassion for customers is phenomenal. I will definitely recommend to friends and family.
This review is based on my experience working with this company on an AC repair via American Home Shield warranty appointment. Sadly, it was very poor experience both from customer service and from technical support. Secondary damage to the AC unit and basement was caused during repair and resulted in basement to flood leading to more property damage. My experience was in par with the 1 star reviews listed here. They refused to fast track the repair of the damage caused by their repair activity even after the warranty company requested expedited service. The supervisor never responded even though I requested call back several times. Customer service: 0 / 5 (based on lack of follow up, rude communication, lack of professionalism) Technical ability: 2/5 (some technicians are good. But there was secondary damage to the unit during first repair, refused to take responsibility and was not responsive to my request to address the issue in a timely manner and never followed up. They are not communicative and do not explain the technical issues clearly. I hope the warranty company will remove them from the preferred contractors list in the future based on their poor incompetent service as evidenced by this and other multiple reviews here.
My first time dealing with this company If I can give 0 star I will They are Very very very poor customer service Unprofessional, very rude and disrespectful team, specially the lady answering the phone calls. Putting customers on hold for long time and then just ending the call with no notice if you want to complain or not agreeing with them
They were professional and knowledgeable. It was nice to have Quality Air come out so quickly. They resolved my issue and was very informative about my heating system and how to take care of it. Outstanding service
Keyon and Khalil worked like clock work to get our 3 floor boiler system back up and running. Called to let us know they were in route, got straight to work, explained the process, and cleaned up.
American Home Shield sent Quality Air HVAC after my furnace started spewing water out of the pressure release valve. Khalil made a quick evaluation, Derek performed the replacement of the valve and helped us make sure the system was up-and-running. Very happy we didn't have a bigger issue. Team was professional, friendly, and fast.
This company is absolutely horrific! I only had to use them because that is who my home warranty assigned them. It started of good and went downhill. I put the service order in and called the company to ask for emergency service. I left a msg explaining my AC stopped working and i’s an emergency because I have a newborn and my wife just had a c-section and if they can please come out as soon as possible. I got a call the next morning that he was coming. GREAT. He checked a few things and said he could not do anything that day cause the attic was too hot which I totally understood at the time. We left it at he will have his guys come on Wednesday early morning. Ok Fine, i will get a window unit and make it work for a few days. Not ideal but okay. This is where it starts to get really bad. The window unit and one room confinement is not cutting it given our circumstances. Zero communication from there. Tuesday comes I have not heard anything so I call them. The receptionist says I will get a call back. They never call back. Wednesday comes and goes, still no call and they did not show up in the morning. I call my home warranty company Thurs morning and explain the emergency situation I am in. They call Quality on my behalf, they come back me they will call me by 10. Of course 10am comes and goes without a call. I call around 12 and she has to call back. “Sorry we were busy on Tuesday” (mind you it is two days later) Once she does call me back, they tell me they can’t come back out until 7/29. That is 12 days later for them to diagnose the problem, not even to fix it. I explain the the women on the phone, again, I have a baby that is less than 2 wks old and a wife recovering from surgery. This is dangerous in 90 degree weather. I explained the the attic was very cool in the morning when i checked and tomorrow would be the perfect time since it was going to rain again. She says she will talk to the owner and call back. YUP you guessed it-NO call back. Now i call m
I was assigned to this business through American Home Shield. I was told that a technician would arrive after 1 PM today. I heard nothing by 4:30 PM so I called in. I was told the technician had 1 more visit to make and would contact me by 5 PM or within an hour at the latest. It is now after 6 PM. I tried to call after 5:30 as it had been over an hour and the business apparently closes. There was not an option to be forwarded to a technician and I have not heard back after leaving a message. Quitting for the day when there are still outstanding calls is incredibly unprofessional. I am contacting AHS now to recommend that they never deal with this business again.
I am mystified by the poor reviews. My central air stopped working 10 days ago when it was 90°. I have a American home warranty - I made a claim on Thursday evening. AHS assigned the claim to this company. They called me first thing Friday morning to tell me they could come out Monday. They showed up when they were supposed to, diagnosed the problem (needed new control board), and told me the part for my very old system would take 7-10 business days to obtain. They called me this Monday to tell me part wasn’t in yet. They called me again this morning to say part arrived (8 business days) and they could come out today. They arrived when scheduled, replaced the part, and checked to make sure system was operating property. Everyone was professional and polite.
They were assigned through my warranty company. I called the day after i made my request and got an appointment the same week. The contractors were scheduled to come between 10-2 and they came around 12:30. They were in and out within an hour. They were honest and did not try and up-sell me anything. My work was covered under my warranty (thank you!!) and they were kind and professional.
They were the assigned contractor from American Home Shield Warranty. They fit me in ASAP, were on time, knowledgeable, friendly and helpful. They got my AC up and running and checked for leaks. Ended up adding coolant but we are very thankful it was not anything worse.
Very unprofessional. I requested HVAC service through my home warranty company on Saturday. Monday AM I received a phone from a gentleman stating he would be in the area today and can be out between 2-8pm. I asked him for a more reasonable window as that was literally 6 hours. He stated that he did not know but would give me a call when he can. 6:24pm I did not receive a call, I contacted the number which was the same gentleman who contacted me this AM. He stated that I would have to call the office to schedule an appointment as they get extremely booked. I reminded him that he was the same gentleman that contacted me this AM with the broad time frame. He then asked if I lived at (gave someone exact address) and informed him I did not. I was a little upset but not disrespectful due to the fact I was in the house all day and not once did he call me with an update as he mentioned he would. He tried to cut me off multiple times but I wanted to express my disappointment of being home all day and was never updated/contacted with an ETA. I informed him that I needed to leave by 7:30pm and as long as he can come here before then I would be happy. I even informed him that he could reschedule me for tomorrow AM which I was fine with. He then stated that his schedule was more then likely set for tomorrow and he would not be able to squeeze me in. I was very confused because he called me early this AM and stated that he "squeezed me" in as well.. Needless to say, he finally stated "you can call your insurance company and go with someone else if I can not accommodate your schedule" I feel as though this was very unprofessional and should not have been said. One I was not disrespectful and two I was trying to work around both schedules. Due to the unprofessional response, I would dare not have my insurance company pay a dime to this company.
We had an appointment to have our air conditioner serviced today. The tech was supposed to be here between 1-5pm. He never showed up. Never called. The office was closed after 5 so no one to talk to. I would have given no stars if possible. This does not bode well for their business. I would never recommend them. Thank God another company has agreed to come out tomorrow, a Saturday without the off hours fee