Reviews (100)
Highly recommend this company for their desire to accommodate the customer, above and beyond what is necessary.
Great family run business. Brew was very professional and friendly. Came out in a very short time and gave us a quick, professional and fair assessment of our AC unit. Highly recommend them for all your hvac needs.
Brew the tech was professional, friendly and talented. Diagnosed the problem and came up with a solution. Left the work area clean when he left.
It was a pleasure working with Family. We had a new HVAC system appointment, quote, and install all within 36 hours of contact. Cheers to a cool house again! Shout out to my tech, Brew. You are the man!
The service people came promptly to fix our air conditioner issue. It turned out to be a minor issue, and we were not charged for the work done to fix the problem.
I have been using Family HVAC for several years, and they've kept my heating and air conditioning operating at top efficiency. They are extremely professional, competent, and responsive, and I'm very pleased with their service. They've found things - and prevented them from becoming bigger problems - that previous companies didn't. I certainly plan to continue using them, and am glad that I found them.
Brian L. Jenkintown, PA 6748 6/22/2023 I am posting this review because a close friend of mine had such a fantastic experience with Family Heating and Air that i knew they would never write a review and great customer service is so hard to come by. They told me that from the very beginning Kelli worked with getting them scheduled in a very tight window of time they were available and that upon the installation being completed everything was perfect, the installers were on time and the price was very reasonable. When in need of a new hvac system or just annual maintenance on your existing system- Family Heating and Air is the first and last place you need to contact.
Family HVAC are terrific. I would recommend them to anyone. They are responsive (I received responses to my questions well after business hours). And, after our air conditioner died they helped us to find a suitable replacement, at a fair price and payment plan, all within a matter of days.
Great service! Brew is very knowledgeable and professional.
Family had replaced our heating unit for the first floor recently and when our AC unit was inspected this summer it was beginning to fail so we decided to use them to replace the AC unit. Several of our ducts had suffered water damage and needed to be replaced as well. During the work it was found that one of the register boots was custom made and they had not expected that, they could not order a replacement and it would need to be custom made, Family took care of fabricating the replacement and got us back up and running in no time. Highly recommend them. The kind of customer service that makes a loyal customer.
Family HVAC is my goto for all of my AC needs. They just installed a new system. They are professional, prompt and trustworthy. Thank you for keeping my family cool & happy.
Had Bru out, he's been here a few times and is always great
Brew was very professional and did an excellent job! Highly recommend Family!
Had Brew from a Family HVAC out today for my spring AC check up. He was on time , neat and friendly. He was able to answer any of my questions I may have had.
Prompt and on-time response to service call; Excellent explanation of diagnosis and options; Prompt follow up installation of new AC until. In each case the staff (office staff on the phone, tech staff on site) were superb. Family HVAC provided timely, high-quality service, with excellent professionalism, communication, and attention to detail.
Family Heating is a company that is responsive and dedicated to providing excellent service and products. It is a pleasure to deal with them.
Very professional and respectful to what the customers really need Quality of work is next to none and will accommodate your every need. Definitely going to refer to everybody who needs hvac
Family HVAC is great! and the service tech Brew was very professional and squared away our furnace problem with ease. Thank you Family HVAC.
There will always be hiccups in life, but it’s how a company handles them that matters. Family installed my boiler in December of 2020 when my older boiler stopped functioning. I had issues with my new boiler not working in Dec. 2021 and again in Dec. 2022 and Jan. 2023, in each case the boiler stopped working during very cold snaps. In each case, Family sent someone out within a few days to get the boiler working again, and did not charge me for the work. I understand that this most recent time, they contacted the manufacturer of the unit directly to explore why my issue kept repeating and find a way to prevent this from happening again.
Brew and Alden did a great job installing a new furnace in our home. Great communication, reasonable pricing and a quick install got our house warm again before a chilly weekend. Really liked that we could text the office and our technicians, and review the quote over email before approving it.