Reviews (100)
Gave us a good quote. Tech was very knowledgeable
Wonderful customer service! Techs were professional, kind, and really took the time to make sure i understood everything they were doing. Highly recommended!
I only gave 3 stars because I needed to call them twice to get a problem resolved and was charged twice. I called the first time because I smelled gas when my furnace was running. I decided to pay $129 for the yearly maintenance plan. They came out and checked everything and said everything was okay. A few weeks go by and I'm still smelling the gas. Called them again to inform them the problem was still there. They came out and checked everything again, but this time the problem was fixed but they still charged me $84.15. Does not seem fair.
Both the central air and ductless systems received their semi annual servicing today. Thanks to Brian we are now ready for a cool house during the upcoming hot summer. Vince
Dibiase is fantastic. Kurt and Devon came to our home several times to help us think through some options given our upcoming home renovations. They were friendly, professional, highly qualified, and extremely thorough. They took time to really listen to our questions and offer their honest perspective based on their expertise. They were a great team and I would highly recommend either of them for any future HVAC consultation or service. I also worked with Bill was a wonderful, pleasant, and knowledgeable sales person. All in all they have great customer service and expertise, highly recommend!
The service techs were prompt, friendly, efficient and knowledgeable. we read the review and decided on the Company. Also signed up for the sevice contract.
We chose DiBiase HVAC to install our new Heat Pump and split system for several reasons: All of DiBiase technicians (from Sales through installation) were friendly, knowledgeable and experienced. Installation was done efficiently and quickly with little disruption to to our household and each worksite was cleaned up before they left. There were a few “bumps in the road”, but each was resolved quickly and to our satisfaction.
Barry was very pleasant,helpful and knowledgeable. He showed up on time and couldn't ask for a nicer person for the service call
Keith and his team were great. Explained everything we needed to know and even though we work from home you wouldn't have even known they were here.
Me Brian Brink has rendered a very nice service and clearly explained the way it works, and gave suggestions to keep in mind and care that's needed.
I recently purchased my home and I wanted someone to come out and service my heater. I chose DiBiase Heating and Plumbing based on the online reviews. I was able to get an appointment the next day. The technician, Brian arrived on time. He was very knowledgeable in explaining what needed to be done. I am very pleased with the job and the company and would not hesitate to refer them to family or friends.
This review is strictly base on the pricing and quoting practices of the company. The Technicians and customer service are fabulous (5 stars for both). Our furnace broke, company provided a repair quote worth several thousand dollars. Seemed ridiculous to us. We requested a second evaluation of the system and a repair quote. Second professional provided a quote that was more in line with part and labor prices. The repair was just a fraction of this companies quote. Furnace is working great. Very disappointed with this discovery.
I’ve had a maintenance contract with this company for 2 years. Besides having inflexible hours for working people, they try to sell you on things you don’t need. Most recently, they found a crack in my heat exchanger and made it sound urgent to replace my whole furnace at the cost of $8-10000. The sales person came out and gave me all the options … except one! No one checked the warranty of the heat exchanger. They just assumed that since the system was 16 years old it would be better to replace everything. Fortunately I decided to get a second opinion. Precision Air and Heating actually checked and found it was still under warranty requiring me to only pay labor costs to replace the heat exchanger. This saved me a lot of money and will extend the life of my existing furnace. Needless to say, I am now under contract with Precision Air.
Eric was was personable, knowledgeable and walked us through every step of the process.
DiBiase Heating and Cooling Company has the most competent employees. The technicians that come out to the house are extremely knowledgeable with all aspects of the systems. We had to have both the heating/AC units as well as the heat pumps replaced. The customer service that we have received from DIBiase regarding the installation of these systems was outstanding. I highly recommend this company for your heating/AC needs.
I’ve been using them for years to service and do preventive maintenance on my systems. Jim came by today and blew me away with his professionalism. He gave me recommendations on preventative measures I can take to reduce my cost of ownership and he even cleaned out my dryer vent without asking at no cost. That was above and beyond for me and I cannot express how much I appreciate the work DiBiase does for me. They’ve earned a customer for life.
Holy smokes we don’t have enough great things to say about DeBiase. Our heater broke not only Christmas Eve, but the coldest day of the year. They were able to call us and send someone out from 1-4pm. We got a text that our tech was on his way at 10am. Dan was friendly and helpful in diagnosing our problem and we didn’t pay an arm and a leg for not only a weekend service, but holiday as well. Our heater is not the usual one in which many companies we called straight up told us they couldn’t help us out. We have now decided to sign a one year contract with them because of the positive experience we had!! Thank you so much DeBiase!!!
Every encounter I've had with DiBiase and its employees has been positive. They are quick to respond, professional and friendly, and they always take the time to answer any questions I have. I recommend them highly.
Barry performed our bi-annual service on a rainy day. He checked the air handler performance, recalibrated the thermostat, and also examined all relays in the outside unit. He verified that all processes are working correctly, and spent time explaining what to look for in the future. As always, he did a good job and we appreciate his efforts.
Dan and his partner were on-time and replaced our current damaged mini-split unit in our sunroom. They were extremely friendly and professional and performed the work in the less than the estimated time. I will always go back to Dibiase for any HVAC work needed.