Reviews (30)
We needed a motor replaced in our ductless heat pump. The technicians were friendly and on time. There was a complication with the repair, however, April (office) and Matt (tech) went above and beyond to fix the problem. Thank you for taking such great care of us!
They installed my gas fireplace insert five years ago. They don't work on them now if they aren't working properly.
I'm not real thrilled with Pacific Air Comfort. My homes previous owner had them install a complete new HVAC system in my home so I thought I would use them to install a mini-split HVAC system in my detached garage. I made an appointment for this morning at 8:00am and was told that someone would be there at 8:00am sharp since I was taking time away from work to make this appointment. At 8:25 no sign of anyone, so I called Pacific and the gal I talked to confirmed my appointment and said she would see why he wasn't there. She checks and tells me he had a family emergency the previous day and they had forgot to call me and cancel my appointment and asks me if I want to reschedule, I told her no and mentioned that since I took off from work, it would have been nice for someone to at least call me the day of the appointment to cancel it. She said SORRY and hangs up. Needless to say I will never use the them for any of my HVAC needs!
Except service, Randy was incredible, very helpful and kept us informed through out the whole installation. The staff did a wonderful job, answering any questions we had. Sinh who is the person in charge of the ducts showed us how bad the dutc system in our house. For what it cost us we got more than expected. I recomend, that if you need a new heater contact them. Sincerely a proud customer. The system required services recommended. A message popped up. That was great until I call to get it services, and low and behold they don't service Salem any more. And if I needed service I would have to.look for someone on my own. They don't know who can service in Salem. Customer service is but customer service. Real rude.
Beware!! They give false quotes on the phone. Then bill more after the service.:( I called several places. Went with this company because she said it would be $80.00. That was $40.00 less than the others. The person who came out was good did a decent job. He then told us it would be $150.00. I said no Samantha said $80.00 So I called her. She put me on hold,came back and said. You live in Springfield? I said no Eugene .oh I thought you were in Springfield. It's $150. I said I will never use your services again. She said oh well , have a nice day. The man who came out appligized. It was not his fault. Beware they lie on the phone. Patricia Wilson
Everything about this company is quality. The Sales, Crew and Ownership were quick, responsive and professional. You will love doing business with them!
I will never recommend this place to anyone, if you want to get bit by a white aggressive dog then go for it. Sad for business.Call before going in, or go else where.
Gabriel was prompt, efficient and was informative about our furnace problem. Reasonable pricing. He knew exactly what was wrong and fixed it right away. He made recommendations for our particular unit as well.
Arrived on time. Knowledgeable. Explained the operation and was thorough. I would use them again.
I just had a gas furnace installed and I couldn't of ask for a better team of people to work with. From the time I called to the finished project. They helped me get in touch with the right people and got me through the paperwork, installers were on time, clean, knowledgeable, and trustworthy. If you are looking for a gas furnace I would definitely recommend Pacific Air.
Excellent
After considering several bids, I selected Pacific Air Comfort in Springfield to install my AC system. They had a competitive bid and were wonderful to work with. The crew showed up on time and did a great job. They followed-up to make sure everything was to my satisfaction. I recommend them to anyone needing heating and air conditioning.
They were quick and efficient, literally had a quote on Thursday, and the ductless heat system was installed by Monday. Everyone one I came into contact with was both professional, but also personal. Special props go to the workman who installed my system. They had a run of bad luck a mile long, but were still very friendly and pleasant to be around. I actually enjoyed having them in the house. Even the follow up was fun. I would suggest Pacific Air Comfort to anyone.
Our heat pump died during the 100 degree weather and we had the quickest and most efficient replacement installed within days. The whole process, from meeting Randy who reviewed our needs, to the installers, was quick, efficient, and seamless. The followup visit was nice, helpful, and unexpected.
We are very pleased with the quality of our new air conditioner and the service of Pacific Air employees. The installation was done quickly and professionally. Every effort was made to make sure the complete system worked together efficiently. We have been customers for over 15 years and would recommend their services highly.
Did an excellent job at my daughters place, ductless is the way to go! So is Pacific Air and Scott. Always keeps you informed and explains everything, so you can understand.
AMAZING PEOPLE! Pacific Air installed an AC unit into my little coffee shop & I am beyond happy with not only my new unit but the service I received. Scott was a pleasure to work with, I was able to keep my coffee shop up & running as they installed the unit in just a couple hours. They were very professional & answered all questions we had, I would absolutely recommend these guys in a heartbeat! Thank you so so much! (:
Randy was very knowledgeable and professional during the bidding process. Do yourself a favor and give these guys a call when looking for a new system.
Great place to work!
Prompt, efficient and friendly.