Reviews (100)
Available same day! On time! Explained everything in detail! We had two service reps, Mike Cunningham and Bowdy J! Both professional, personable reps! Highly recommend this company !
Ponderosa was able to schedule a plumber and replace our water heater all on the same day. Jesse was professional and thoroughly explained all of our options.
The 5 star rating is for Bryce, he did an outstanding job with our maintenance. Professional and courteous. However, this is the last time anyone in this household will be doing business with Ponderosa, outside of scheduled HVAC maintenance (and we’re only keeping that because it’s necessary to maintain the equipment warranty). We had an electrician out here a few months ago to install new bathroom vent fans, which cost an obscene amount of money considering we supplied the parts ourselves and one of them doesn’t even work properly. The tech did a good job, but he didn’t have the last part to fix it totally and the office never followed up like they were supposed to. We have also found their office to be very pushy, when they are desperate to fill their schedule they try to force inconvenient appointment times on us.
The rep who came out was very friendly and made a sincere effort to fix the issue. He definitely tried. He was one of 4 service providers we'd asked for a diagnosis. Each had a different diagnosis as to why our brand new heat pump was not working. However, the service visit only ended up prolonging the system's self-protection shut down procedure to 25 minutes, instead of 15. His proposed solutions - one of which was $1600 more than their competitors, and the other, one that cost $3800 - was based upon a completely incorrect diagnosis of the kind of equipment we had. We would have spent $3800 and it wouldn't have changed anything. The existing hardware was literally verified incapable of supporting the proposed fix. The front office staff, quoted a figure of $112 for a visit and a half-hour diagnosis - after which, we'd have options to decide upon before going further. As it was, we ended up with a $300 bill with no options ever being presented, for a fix that didn't change a thing. Followup by various Ponderosa staff (4) strongly encouraged discussing the proposed estimates and getting them scheduled.
Excellent job by Elliot and another plumber, so sorry I don’t remember your name. They arrived early and immediately assessed our hot water heater’s problem. The second plumber explained in detail the problems and then clearly explained our options. I felt comfortable with their diagnosis and remedy. Once we decided how to proceed, they immediately went to work. Super friendly, professional guys! We really appreciated their service. Highly recommend Ponderosa Heating & Cooling.
I was pleasantly surprised that I could find a quality plumber on a holiday weekend! Elliott & Jason answered my questions. And did a great job installing my dishwasher, hooking up the disposal and Kitchen Faucet! And finished the bathroom installations I needed! They also took the time to confirm everything was working properly. I am grateful! Thank you Elliott & Jason! You guys are a great team! You guys Rock!
Michael was very professional and was very task/goal focused. He found the culprit for our silent heat pump compressor and replaced the capacitor and added a surge protector to prevent future electrical damage.
I received excellent support from Drew & Taylor at Ponderosa. They were prompt and installed my new HVAC. I appreciated their work. Thank you, Ponderosa.
From the first call on, everyone was courteous, professional and understanding. The techs were fantastic. Front desk people (if that's what they're called) are wonderful. I'll just stick with you guys from now on! :-)
Excellent response and friendly, very competent plumbers. Definitely recommend them. Same day response, leaking faucet replaced with 4 hours of initial call. Thanks guys!
This was my second time using them. Brent M & Bobby C installed light fixtures and ceiling fans. One of the existing boxes for the ceiling fan was installed incorrectly and the promptly corrected it. They explained everything in detail, treated our home with respect and performed the work properly. They did a thorough cleaning before leaving. Strongly recommend.
Everyone was extremely curtious friendly professional and responsive. I highly recomend this company and will use them every time I need service with anything involving their scope of work.
Gary serviced our heating unit. We were very happy with his service. Even got our ithermostat connected to app on our phone. His technical expertise is outstanding and communication was perfect. Highly recommend him!!
Jessie was awesome! He explained everything clearly and was honest in his appraisal of my plumbing situation. His forthright attitude and appraisal of the situation was much appreciated. Thank you!
Jake and Vince came out for HVAC maintenance. They were very communicative, took lots of pictures, and took the time to answer my questions. I will absolutely schedule with Ponderosa Heating and Cooling again.
Elliott is an extremely knowledgeable and experienced plumber. He quickly assessed what we needed to do with regards to our bathroom remodel and took great care of us . In the process, he discovered an unrelated issue and quickly addressed it, saving us a great deal of money and trouble. Elliott is very courteous, easy to work with and has a good sense of humor. I would recommend Elliott for any plumbing job.
Bryce was very friendly and professional. He referred me to Ethan for a more in depth inspection. With their help and expertise from Sophie I was able to purchase a new heat pump & furnace at a price I can live with, with excellent warranties!
Ponderosa is a first class operation. From the account manager Cody, to the guys that installed our updated electrical and AC/Heating unit, we couldn’t be more pleased. They are responsive, patient and true professionals. Thank you Ponderosa!
Ethan came by today to check our Heating and Cooling systems in the house. He was on time, professional and responsive to my questions. I truly value this company and their commitment to customer service. The best!
This company was not only professional and responsive to our need for help but the crew was amazing! Parker, Braden, Andy, & Mark all did their part to assess the problem (a broken water line) explain what needed to be done and do the repair. They would be the first company I would call if I needed any of their services.