Reviews (60)
Tried to leave a message. Work was issued by my home warranty company to this contractor. He never called me to confirm or cancel. There was no communication whatsoever. I understand that location may have been an issue but I cannot understand the lack of communication. Would not recommend or use again. Very unprofessional
Very rude and unorganized. Had HVAC installed and then had to have repaired by home warranty who went through Anderson. Apparently State is known in the area for code violations and being very unprofessional.
One of the worst experiences. I usually do not leave feedback! However last year we had a new furnace and new AC installed by this company. Since then, we have had to have another company fix mistakes that were made by them (two of which were deadly had they not been taken care of). Now, with spring and summer in full swing, we again, have to have repairs to the “new” AC! Absolutely horrible experience and do not recommend this company at all. I could go on about communication, but what’s the point? It’s just costing thousands more out of pocket for work that should have been done right the first time! Good luck if you choose them! Just take a look at the photos and you’ll see this “New” system! Absolute joke!
Very fair and provides excellent service.
They fixed my broken furnace through my home warranty. They were out the next day after my claim was filed and had the part to fix the furnace the day after that. Nicholas was the technician and he did a great job. Was able to diagnose the problem quickly and the repair was done quickly as well. He was very pleasant and came off like he knew his stuff.
Sab was very friendly and professional,. He went straight to the problem and got it taken care of right away. He explained what was wrong and what he fixed. I’m glad they sent him. I would use their services again.
10* to State. The team is awesome and what a team they are. We worked together almost a year against the warranty company, delivery, out of make model, State stayed with me through the process and we never took our frustrations out on each other - but yes against the warranty company. While waiting for a new unit, State was so great i even had then do other work in my home and get a quote on upcoming project with gas fireplace.
This guy is the best of the worse, could not provide proper estimate neither customer service, just wasted my time and regret to sign with them. The management just denying their fault y mean people, cannot even hold the conversation. On the photo: filter installed into the furnace how about that
"Sab was great and very knowledgeable!!!"
Excellent!!!
Our furnace was making a strange noise that didn’t sound normal. We called home warranty and they sent out State heating and Air Conditioning where we were told that it was “fine”. Upon removing a certain part (unsure the name, I am not good at this stuff) we found that it was filled with water. The technician replaced the whole part and found that another part needed replaced as well, so it was replaced. The next day, our furnace would not even turn on. I gave them a call and they said they would pass the message along, and when I called the office, it turns out they never passed along the message. The message was that we have NO HEAT WHEN IT IS 30 DEGREES OUTSIDE. So I called again Friday morning and again told them that we have NO HEAT AND WE ARE FREEZING AND THE HOUSE IS 50 DEGREES. They told us no one can come until Monday!!!!! We are freezing in our house and our dog is too!!!! They don’t care! Read the reviews and am not surprised by what people are saying. The tech was friendly and I do believe he came to do his job , but the company itself is the issue. UPDATE: IT IS NOW MONDAY AND WE ARE STILL WITHOUT HEAT BECAUSE THE TECH “CALLED IN SICK” AND THEY HAVE NO ONE ELSE TO SEND OUT TO FIX IT. THEY ARE SAYING NO ONE CAN COME TO FIX IT UNTIL WEDNESDAY. THAT IS ONE WEEK WITHOUT HEAT AND WHO KNOWS IF THEY EVEN CAN FIX IT WHEN THEY COME WEDNESDAY. WHEN I CALLED TO SEE IF SOMEONE CAN COME SOONER, THE WOMAN ON THE PHONE HUNGUP ON ME. UNACCEPTABLE SERVICE, NO PROFESSIONALISM, TERRIBLE COMPANY OVERALL. UPDATE: State Heating said that they “could not do the job” after we have had a week with no heat and that we need a different contractor. After a new contractor came out, he told us that State Heating and Air Conditioning did not replace the parts correctly.
Both Sab and Lavelle (and Lavelle’s co-worker, I didnt catch his name) were very knowledgeable and answered all of our questions. The install was quick and looks great. I called on Friday 10/28 and they came out to inspect that afternoon and then replaced the aged furnace on 10/31. Very quick turnaround!
I bought my house and didn’t know where the filter was on my furnace. They came over at no charge and showed me where it was. They also scheduled a cleaning for me! Thanks for all of your help!
Imagine scheduling a appointment 4 days out, just to cancle after the guy missed the window the day of the appointment, because you don't have anyone to work in a crawl space meanwhile my wife is pregnant and I could have went to another company. Not to mention I work 12 hour shifts and stayed up 5 hours after I got off work just for them to call me and cancle. Disgusted with the way this was handled no one should use this company.
Had an air conditioner replaced and we were totally satisfied with the service.
They installed a new air conditioning unit for us works well can't wait till next summer
Very honest man and will refer this company to friend s and family
Warranty company had them come to check out my a/c leak. I watched everything and discussed when the tech was here, who told me that the issue was due to age and rust which inevitably happens with old metal drip pans. But the report they sent to the warranty company was entirely different and said that there was poor maintenance and improper install. I called and asked to please see the photos showing the “improper install.” If my issue was going to not be covered by the warranty company, that’s fine but it seemed shady as he said nothing about that at my house. They refused to show me ANY evidence of improper install. I had it disputed it and both follow up companies confirmed install was not only just fine, pretty impressive actually. They might be able to fix things (I wouldn’t know). But I’m not surprised they have so many negative reviews with no ethics.
I called this company They came out today Everything look fine When i talk to Scott yesterday He didn't tell me the price for coming out So the guy told me did Scott tell you the price for coming out I said no So the guy told me a $135.00 bucks So I said what a $135 are they crazy for 5 minutes not even 5 minutes work for checking out the furnace So the guy told me inflation So look elsewhere Do not get this company Way over price for a service call Just to look at it for under 5 minutes
Technician was very nice and took the time out to explain everything to me and show me exactly what he was doing. Also showed me the new part and explained why it was smaller than the other one and showed me that it was the same voltage just shaped different! I definitely appreciated that!