Reviews (46)
Came home 2 time to repair my out side heat pump. Tec was real nice person knows his trade. Love this company
The evening of December 1 (Thursday) our 1989 model furnace died. We called LK because we'd used them on a couple service calls in recent years and because I'm familiar with the good work they do for the N.O. City Schools. Well, my wife explained that she has COPD and cannot tolerate cold temperatures. She asked if they could help us out ASAP. And they sure did! They went above and beyond. The crew started Friday and finished the new furnace installation Saturday morning. Thanks to Bill, Bob, Jim, Travis, Conner, and the office staff. They were there for us when we needed them. Professional, knowledgeable, informative, hardworking, and, they laughed at my wife's jokes. The crew then came out Tuesday and replaced our whole-house AC unit. Thanks LK!
I woke up this morning to no heat at 730am. I called LK immediately and they sent out a tech by 8:30am. The repair guy Mike was phenomenal, took his time explaining what he was checking and why. He was able to determine it was a switch and was easily repaired. The pricing was extremely fair. I look forward to using LK for all of my HVAC needs.
Technician Mike took care of my small condo unit today. He did a superior job! My building's a little tucked away and he needed directions but he called and got here as quickly as he could for the appointment. He had shoe covering on. He was respectful, to the point, worked hard, explained things. I really feel like I got my money's worth! He's my new favorite person @ LK. (Plus Jackie was very polite and helpful on the phone tiday. Nice gal.). Yay Mike. Thanks!
I got 3 estimates for installing a/c and furnace they were the best price and they installed both units in one day! .Very impressed with the tech installers they were very courteous and professional.
Ive been using them for atleast 5 years professional and never unnecessary repairs they got some good technicians
So pleased to have service on non working ac with 5 hours on a 90 degree day! Always the best
Ordered new all electric furnace & AC unit for our small condo. Polite, respectful, responsive, professional from first call to job completion. No pressure selling. Informative. No surprises! Jim and Josh? completed the removal and installation in a challenging tight space. They answered all our questions and demonstrated routine maintenance procedures. Great clean up and response to a follow-up call. Highly recommend. Look forward to their servicing the unit as needed for years to come. Jim Cunningham
Very good service, did it all in one trip. Thanks
This company and I have been helping each other out for years (approximately 1996-2021 presently) everyone has been easy going all along a bees nest created an issue when it was created in my system, L&K fixed that for us Other issues from the main floor backed up to my unit and I had an issue that needed attention by management of my Condo, L&K got in touch with them and made sure the issue was addressed It was taken care of, I know as the issue was gone quick for preventative maintenance purposes, folks responsible, should have their air conditioning and heating component checked on by L&K once each every year. I am writing these review as an endorsement to them and for your piece of mind folks this kind of support is earned and I want to support places like this nothing is sure to be perfect, but these guys make great effort and that’s what counts endorse even good thing, as we need it to keep the negativity under best control You won’t find complaints on my google reviews, as I only review the good
After receiving several quotes for new furnace and AC units, I chose to go with L K Heating & Cooling. I received a great quote and everyone I interacted with was very pleasant and responsive. The installers were efficient, answered any questions I had, and they left no trace once the job was complete. Very happy with my choice to have purchased my new units through L K Heating & Cooling.
We’ve had LK install a furnace and A/C units at two different houses. Bill, Jackie, and their entire team have always been a pleasure to work with. Bill is extremely knowledgeable and has always gone the extra mile to thoroughly explain everything. The installation teams have also been very professional. I highly recommend LK for your heating/cooling needs.
In and out in 30 minutes. Guy was friendly and did a once over on the furnace. Let me know what to keep an eye on in the future and gave me prices on the spot for future maintenance
Very Responsive!
After extensive search we chose LK. The service was super. On time crew, cleaned up, and professional. Highly recommend.
I called L and K furnace due to a heating issue. I have worked with them for years so was confident the repair would go fine. Sadly, not only was the furnace not fixed, I called back 3 days later for the same problem and was charged more for the 2nd call. The invoice clearly states they have a 30 day guarantee on the service. This is NOT true. The 1st problem was fixed after the 2nd try but, the tech left me a new problem I now have to fix. I replied to the survey email L and K sent me to share my dissatisfaction with them and they replied to my disappointment with a smiley face reply. Guess they really don't give a toss. Clearly customer satisfaction is not a high priority. Glad this problem came up now as I am getting a new AC this summer and will not hire this group ever again. 🤯 Very disappointed customer
The technician definitely took advantage of us. We had a home warranty and our furnace started making a loud noise when it would turn on. The warranty was expiring and we have a newborn baby and didn't want to risk the heat failing. We called and got the tech out who told us we needed to replace a part, but that he had to order it and come back. He was at our house for 30 minutes, including the time he sat in his van and we had to go out and ask him what was going on. Came back a few days later and replaced the part. That night, the furnace started making a worse (squealing) noise plus the original noise. We called back, he came back out, looked it over (took about 30-40 minutes), and said there were so many things wrong with the furnace, he couldn't even begin to repair it, we needed a whole new furnace (mind you it is 10 years old). Charged us for 2.5 hours of labor and left. Our warranty paid him. 6 weeks later, furnace not working, another company came out, replaced a much cheaper part, cleaned it out and it's perfect. L K Heating & Cooling very obviously took advantage of our home warranty, made as much money as they could and left us without doing what was necessary, in hopes that we'd buy a new furnace with them. Thank goodness we didn't. Will highly recommend against this company to any inquirers.
Couldn't be happier with my experience from LK Heating & Cooling. This company was recommended to me by my trusted electrician (shout out to Hare Electric!) when our heating system stopped working just as the weather was getting colder, and I'm so glad they did. Bill was professional and clearly knew his stuff. Took care of our damaged heating circuit quickly and even got us temporary heat after the diagnosis since we would be waiting several days for the part to be ordered. Will definitely be giving them a call in the Spring when we are ready to update our A/C system. HIGHLY RECOMMED!
LK Heating and Cooling recently installed a new Trane furnace and AC unit. The salesman was prompt for his appointment, carefully observed my current system, made suggestions for improved service and provided me with a prompt estimate for the service. The estimate was comparable with that of another company. The two installers arrived at the time/date promised. They finished the installation in about 1.5 days. They were very thorough and neat. Everything was cleaned up when they were done. Both the salesman and the installers wore masks and distanced themselves. I would highly recommend this business to anyone.
The tech was very polite and knowledgeable. Not only did he take care of the problem he walked me through everything he was doing and showed me exactly what was going on and how to do it on my own in the future. Would recommend L&K to anyone I know in Cleveland.