Reviews (100)
We had the pleasure of having Eric out to our house to do some HVAC work. He was super friendly and extremely knowledgable. Will definitely use them again for other services needed.
I have used Five Star Home Services for five years, and I have always been pleased with the company’s professionalism and service. Chad Music, a service technician, always goes above and beyond the call of duty.
AC Relacement. Good job. Installation was done at the agreed upon time and everything works as it should. Thank you.
5 star hooked me up with a new unit and worked with me on time and price in a pinch got a new unit in 2 days. Ryan and Brian hooked it up.
My husband and I had a negative experience with another company, so we decided to call New Albany Heating and Cooling. The technician was quick to come out, and very kind and genuine. We will definitely be using them for any future needs.
Truly 5-star service. Jesse was our service technician. He was polite, knowledgeable, and dog friendly. They are my new go to for heating and cooling!!!
Great service. Nice installers. Highly recommended. We are VERY happy with our new furnace and AC unit. And my house is cozy warm!
They are all very wonderful to work with. They are very professional, respectful and they do not try to sell you unnecessary services. I would highly recommend them to anyone.
Great experience from selling to installing. Professional , competitive pricing and excellent warranties.
Very satisfied. Service tech was knowledgeable and polite. He found the problem and replaced the faulty part and did not try to escalate the issue.
Had two furnaces and two A/C units replaced. They did a fantastic job in a timely manner. The crew was extremely professional and cleaned up before they left. Would highly recommend them for installations and installs.
These are THE MOST professional, polite, knowledgeable technicians we have every had the pleasure to deal with. We purchased a new home and discovered we needed a new AC and a new furnace. They did their inspection, explained EVERYTHING in terms we understood, then gave us an estimate. Turned out we needed MORE than the previous company we had called had told us and gave us and estimate that was THOUSANDS of dollars less. They were able to schedule us the NEXT day. Two teams arrived to do our installation. One for AC, one for furnace. They worked through the day (about 6 - 8 hours). Went through an extensive after work checklist WITH US to explain and "SHOW" us what was done. Cleaned up after themselves. To Brian, Ryan and Greg, with a little help from Eric. THANK YOU!!! Everything is working great. A shout out also to Dallas who came to do the initial inspection!
The first person I spoke with to schedule a repair was so friendly in the phone. They were very quick to have a tech come out and resolve the problem! I couldn’t be happier. The tech, Jacob, was professional, knowledgeable and a great asset to the team. Highly recommend!
Happy Customer. Noah came out on Saturday and helped us diagnose the issues with our 18yr old system. We opted not to band-aid but replace. Tuesday Jason and Brandon showed up on time early and had the furnace and AC replaced in a few hours. The new unit is much larger and more capable. Everyone was professional, friendly and capable. Took all the old stuff away and left everything clean and tidy. Thank you!
Called to schedule a technician to come out for a system replacement quote and plan. Asked to have a senior technician out as we don't want someone with 1-5 years of experience. Agent was not helpful and had no knowledge on their technicians and couldn't specify who might have the extensive experience to help us discuss the proper installation for an oddly placed system in an in-law suite. Why is it hard for someone to say, "I've got a great technician named X who's been with us for X years that we can schedule when he's next available"... being told "they're all good and we only schedule based on availability" is not helpful in the slightest. This could have been an easy 8-10K job for them if they could send us a good, tenured technician to come up with the best plan for a unique space... instead it's a lost job because of a bad phone operator.
The service we received today was exceptional. We had our annual air conditioning checkup. The tech was professional and explained everything in terms I understood. We love out tech and want him back in the fall to check our heating. We are sold that New Albany H&C is the best.
Had a new Carrier A/C and furnace installed just under a year ago. So far I've been pleased with all aspects of the experience (value of original equipment and extended maintenance plan, quality of furnace and A/C units, and knowledgeable/skilled/friendly staff [both customer service and field techs]. Clayton (service tech) just finished one of my scheduled checkups. Clayton was honest and courteous. He made sure all my questions/concerns were addressed.
I haven’t had a chance to use them yet, called to set up an appointment. They told me with the age of my system it should still be under warranty and to use the company that installed it. Love an honest company that helps you out, will def be using them in the future when the warranty is up.
Service Technician was prompt and courteous! He was also very knowledgeable in gas heating furnaces. The pricing was great and would definitely recommend the company!
I have always received great service from NA Heating and Cooling! The office staff is always very nice and helpful on the phone. Whenever I have had one of the techs to the house they have been on time, courteous, and reliable. I would recommend this company to anyone looking for HVAC services.