Reviews (100)
They sent out Kyle Massie to check my AC as it had stopped working. He walked through and checked every part of the system and walked me through what was wrong and gave me multiple options. He also gave me good insight on what each part that malfunctioned did by explaining it in a way I could best understand.
We had to replace the furnace & air conditioner. The sales rep was focused on what we wanted. He explained our options but was not pushy at all. New system installed faster than we were expecting. They did a great job! A quality tech guy checked everything over after everything was installed to make sure everything was working properly. I’m happy to continue working with them in the future.
We unfortunately had to our A/C go out this week. We called Apollo and they were able to get someone out to inspect it same day. Ben was very helpful, honest and thorough. George was able to come out the next business day to get us a quote to replace our old unit. The install crew was outstanding. Andrew, Lance, Richard and Todd worked their butts off on one of the hottest days of the year, and got our system up and running. Everyone from start to finish was very professional, responsive, respectful and kept our house clean. Highly recommend. -Ryan
John came out to check out our issues the very same day I called. We have a very old furance and AC unit so before contacting them I was already aware of the possibility of having to get new units. John was very informative and realistic about the situation. He gave us different options/opinions on what we can do. We did decide to have them send someone to give an estimate on new units, Steve. Steve was also very informative and friendly as well and offered a bunch of financing options and didn't try to upsell anything we didnt need. Wonderful company to work with. We even signed up for their membership which offers a lot of discounts and maintenance. They were also able to get installation scheduled as early as the next day, though we have ours schedule the day after that due to work.
Initially, I had rated this company five stars after our first encounter with them. They came to our house the day I called and were able to replace the fuse that blew. They continue to send out very young techs, who are extremely polite and nice, however, are not seasoned enough to fix the issue that we have. Three weeks later, and I am changing my review to one star due to their inability to diagnose and fix our problem. We have a newer unit and our AC continues to stop working. They have been out to our house three times in the past three weeks charging us for different things that supposedly will fix the problem and they still have not fixed it. I at this time have to go with another company to come out and actually fix the problem. Will be contacting the customer service for a refund for the parts they charged us that did not fix the problem. Very disappointed. I rarely come back to change my review, but this really took the cake with waste of time, money, and resources.
I had Apollo give me a quote on a new central air carrier unit and the price was fair compared to the quote I received earlier that day. I agree to purchase their carrier system on Thursday at 5:00 PM and he the salemas Steve said they would be out tomorrow to do the install. Sure enough Friday the next morning the technicians Rob, Dave and Jimmy showed up at 9:00 AM after confirming with me they would be coming out. They performed the installation and were done in 5 hours all went perfectly very pleased with the quality of the product and the service received!
John was extremely professional, knowledgeable, and kind. He is very good at his job and we appreciated his hard work and help. Apollo Heating & Cooling is great to work with.
John did a phenomenal job with the service from everything to answering all of our questions, giving honest feedback, and he was very thorough. We were able to schedule same day appointment after we used the online form and got a call within minutes to have the same day service. Stayed late to do a thorough assessment and we hope to have John at all our appointments with Apollo.
We have used Apollo at our last 3 homes. They are thorough and always answer our questions. I never feel like they are trying to get us to buy things we don’t need. Great work!
Very nice and professional person and very knowledgeable about what he was doing . We will use your company again for any future issues.
Jeff was very professional and knew what he was talking about. Even was able to fix an issue with my washing machine due to it being set up wrong by the company that installed it.
Kyle was very professional and informative in telling me what the problem was and provided written options available for remedy. I appreciated his knowledge and expertise.
Very professional, thorough and informative. A no stress maintainence inspection. Office personally were very polite and helpful. Would highly recommend this company to anyone with need of this service.
What a bad experience. We called appollo letting them know all we needed was a wax ring changed on a toilet. They said it would cost $98 for the service person to show up plus the cost of the repair. When they showed, the service man said it would be $600 plus the service call. $ 698 to change a wax ring. Apollo could have easily shared the $600 wax ring charge up front, which would have been rejected. Instead, they choose to show up for the $98 service charge, only to let you know their going too seriously over charge you. What an amazing business plan, you never have to do the work, just show up, over charge and collect the $98 service fee. Great job to the owner of this business, unfortunately your plan is short term and the word will get around.
Joseph and Austin installed both my AC and furnace. They were both very courteous and pleasant upon first meeting them. I was away from home while they installed the units. When I returned, they explained what was done, what to look for , and how to use them. The entire process only took around 4-5 hours. Very professional workers and job completion. Apollo Heating and Cooling are my go to source for heating, AC, and eventual plumbing needs. I highly recommend this company!
Benjamin was very polite, well mannered, professional and explained everything in detail. I’ve used Apollo previously and decided to called them back. I’m very happy and pleased with Benjamin’s work and will continue to do business with Apollo.
As always, very happy with the service. Service repairman was polite, explained what he would be doing and stopped between multiple stages to show what was currently happening. Have never had a problem with Apollo, strongly recommend them.
Apollo heating and cooling were the first company who we were able to reach when we called after hours. Soon after they came out. Unfortunately we ended up needing a new AC unit. But the office staff and technician were fast, courteous and very polite.
John came out to check my air conditioning. He was courteous and knowledgeable. He explained what was wrong with my unit, showed me the pictures and explained my options without trying to sell me anything. I decided to replace my 27 year old heating and air conditioning system. George came to measure my house and determine what would be my best fit. He gave me many options. He was great to work with. Joseph and Austin came in a couple days to install and were awesome. They did a great job and even worked with me on a special request.They cleaned up everything and explained what they did and how it worked. Definitely would recommend Apollo.
I had been dealing with a nightmare of an A/C situation for a while but everyone at Apollo was fantastic, professional, kind and prompt and was able to get my A/C installed within a week even after a few bumps along the way. Richard and Todd went above and beyond to make sure I had everything I needed and even made sure the holes they had to make in the house were patched up so nicely! You can hardly tell at all! Super happy with their service! Thank you!