Reviews (100)
Like everyone else in comments they were suggested to us by our insurance company. I agree with every one of these comments. JUST STAY AWAY FROM THEM CON ARTISTS.
Horrible experience was lied to by technician said it only needed maintenance. But come to find out it needed a blower. Technician came out with wrong motor so in 90 degree weather I'm still waiting for a new blower and it cost me $375 + the diagnostic cost. The have incompetent people working for them
DO NOT CALL OR TRY TO CONTACT THESE PEOPLE…..HORRIBLE BUSINESS WILL NOT FIX YOUR PROBLEMS OR SHOW UP TODO THE JOB FOR THAT MATTER….. JUST A SCAM RAN COMPANY WHO DOESNT GIVE A CARE ABOUT THE CUSTOMER JUS MONEY…..
Like many other reviews used them per AHS Warranty. Bad move was initially told needed a part that was not covered by AHS casting me $185 then would have to run my furnace in "fan on" instead of auto. Then told I needed furnace replaced so this was done to a tune of $1800 cost to me not covered by AHS. After furnace was installed had to gave Frogpro return to seal the holes in the sheet metal. After installation of the new used furnace I was ask to contact them directly since unit was still under warranty. Move ahead to today 6/30/2023 I've called them 5 times still no response and now I have to run my furnacevin "fan on" all the time to get cold air into my house plus I have water running out from underneath my furnace. I'm positive they'll say it is my fault and void my warranty costing me yet another $2500 or more to fix their screw up. I know frog (not) pro owners will not respond but if they do would you please hold up your end of the deal and fix your work.
Never answered their phone or called back. Not professional at all! They have been one of the worst companies I have ever dealt with.
I scheduled the apt. for gas furnace but they had send the technician for AC. The scheduling representative lady was so rude. I would not recommend this company service for anyone.
Please do not work with this company. Awful customer service. Do not hire them and if American Home Shield sends them to your house you can ask AHS to select a different company. They claimed they sent me a quote 4 times but never did. Claimed it was in my spam but wasn’t. Each time I called they said they’d send it by end of day but that was not true. 0 stars do not work with them.
Like others, we have used Frog Pro Services only because our landlord contracts with AHS. Frog Pro Services came out after about a week, and the technician was professional and diagnosed the issue. Frog Pro Services has stopped returning all calls since, however, and a month later the issue remains unresolved. We are in a bind and do not have working air conditioning due to Frog Pro Services.
Required to use Frog Pro as contractor for AHS home warranty. There was extremely poor communication from the get go. A year later we still don’t have any paperwork, receipt, or reason things are not fully fixed. Tried to contact Fro Pro with no success~multiple messages left. Home warranty says we need to continue to directly contact Fro Pro. Guess what?!! It has been impossible to get a call back from the office over the past 6 months. Disappointed and frustrated. I just want my receipts, a record of what service was done, and a copy of warranty for the heat pump and thermostat so I can move on with a different vendor.
After reviews I was apprehensive to use this company. Guy came in to my house smelling like weed, was here for 5 minutes didn’t do any test or any anything. Just said “yeah we could replace it.” Got the quote two days later. Already knew we were going to replace it but wanted to get a “discount” with our warranty. After reading reviews, I refuse letting this place touch anything. Got a new ac and furnace for the price they quoted for just AC. Paying out of pocket and ensuring work was done correctly was well worth the money. Run from this company.
EDIT: We ordered a second opinion through the warranty company, and wouldn’t you know? They recommended a full replacement as the amount of parts needing replaced (not just the heat exchanger as this company quoted) exceeded the cost of a full replacement. Wow. Crazy. So, that got done today. If you have a warranty and they schedule you with these guys, save yourself the hassle, time and money and just request a different company immediately. Tech came out to diagnose our HVAC unit through our warranty. I was apprehensive with the low rating but hey, it ain’t my call so went with it. Tech said entire unit was corroded and needed replaced. Sounded right since it was installed in 2008. Then. Hell starts. We were supposed to be updated but days went by with no communication. We called our warranty company and they said they were never sent anything. It was 59 degrees in my house. We called Frog Pro and were constantly told a manager would call us back - they never did. We got the report back today. They’re quoting a heat exchanger (covered by warranty) and $1300 of additional work not covered. This isn’t at ALL what the tech told us. After reading reviews, this seems to be a consistent issue they pull. We tried calling them today and of course, no answer. This company deserves the low rating. As someone who has worked in the apartment industry for over 10 years, I’d like to think I know what I’m talking about. This is not the company you want to work with. I should’ve trusted my gut instinct and requested someone more reputable.
This company is a liar. They are supposed to replace my water tank and it has been over a month they are saying me that they have received authorization but every time I call, my case is with service manager who never calls back. Next day I have to call and repeat myself and it has been going on for over a month now. I am glad I read reviews on this forum.
I was assigned this company through AHS. The service man was very unprofessional,and they tried to scam us through the home warranty by padding the ticket. All it needed was a new ignitor and the serviceman said he had to rewire the whole harness which was not covered by the home warranty. He was clearly lying.. They tried charging me $385, which seems to be a magic number for them (see other reviews here!) Stay far away from this company. I'm contacting the BBB Shame on you Frog. You are scam artists! No stars! Here's a pic of the $50 part
My 32 year old Tempstar gas furnace died on Saturday. FROG visited on Monday and determined replacement necessary. They installed RUNTRU by TRANE on Friday. GREAT job FROG 🐸 - no TRAINWRECK here !!!
Our experience was very similar to most...Horrible! We ended up taking legal action and now they are facing Contempt of Court charges.
DO NOT USE THIS COMPANY! They do shoddy and dangerous work. We just had to have our furnace they installed worked on and the tech from a different company found a wire run behind a part of the furnace that gets really hot.
This company is very unprofessional. They replaced my furnace and left the old unit in the basement. I called three times to schedule the pick up and no one showed up. I called/texted the manager Shawn and he never replied. It’s been over 6 months since they installed the new furnace and the old one is still sitting here. I suspected the poor quality of service after seeing the low ratings, but Shawn had assured me that everything was going to be taken care of.
Was scheduled as a priority appointment for 5pm yesterday due to no heat, come 6pm still had not heard from them and nobody had showed up. I called both numbers provided no less than 10 times over the course of the evening and never got ahold of anyone. I also left 2 voicemails stating what was going on and my contact information, never heard back. It's now 10:40am the following day and I still have not heard from them and nobody has showed up. This place is a JOKE. Thank God I was able to find another company to come out on short notice, now I don't have to worry about my 2 kids not having heat in their home when it's -8 outside.
I urge you DO NOT GO WITH THIS company or even work for them. I’m sure the 2.2 star rating is enough. They not only screw their customers over they are willing to screw their employees over too. They are completely irresponsible , unreliable and disorganized! They must not care about their business at all. I have never seen a more unprofessional place! I honestly don’t even know how they have manage to stay in business.
They never show up when they tell you. They don’t call and explain why. No one ever answers their phones. I would not use if my home warranty didn’t schedule with them. Next time I will insist on another more professional company the doesn’t make appt window from 11 to 7 and never show or call several days in a row. Update 11/2022. Warranty company sent back out. Again appt made, no one shows up or calls. Was told manager made appt and it was for another day. Another wasted day for me.