Reviews (71)
Great service!
It's excellent
The work is scheduled and not completed yet, but they worked with a really difficult time crunch on a home warranty and went out of their way to help me. Much appreciated.
Michael R Ford was professional and knowledgeable. He was able to tell me what the real problem was with my furnace. He told me that my control board was dead and I needed a new one. After the control board was replaced my furnace fired right up. I will continue to recommend CWA to friends and family.
Tech was on time and very professional in his service.
Our appointment was partially cancelled, and we had to negotiate in order to just have someone come look at the inspection. When the inspector came out, he also vacated the property immediately as he did not have a ladder, and we were not notified. Originally they proposed coming out another day. Disorganized.
Service was entirely satisfactory
They were able to provide same day service and quickly made the necessary repair. Professional and informative.
Had A/C service done from here, very happy. Got some good recommendations from the tech to make our system last longer and take care of it better. Super friendly and helpful. Great deal via the website too. Highly recommend!
I called Upper Arlington Heating & Air after another company broke my system after a simple maintenance visit. Noah came out the next morning and diagnosed the problem very quickly and explained to me what the last company did wrong. He was very kind and respectful. He gave me future options as my system is 15 years old and answered all my questions. I will definitely be called this company again anytime I need hvac.
I paid $69 for do a estimate. But I got nothing. Very unprofessional service. They just come and didn't diagnosis what problems. When they leave they left chaos to us. We have to install back by ourselves. And they said they will send me the details and estimate repo to me but they don't. Really bad experience.
My Technician was Jacob, and after my furnace quit working this morning he was dispatched very quickly out to my home. (I thought the time to have a technician come out would be much longer as the tempature in my house kept dropping lower and snow started to accumulate) Jacob arrived with a positive attitude and a warm smile immediately calming my anxiety. He asked me what problems I was experiencing with the unit, he took the time to listen intently to my concerns and immediately went to work! Jacob communiticated his findings in a way that was very easy to understand and the repair cost was very reasonable! We are SO very thankful to have heat again!! If you every need a reliable company that stands by there name, call Five Star heating and cooling. I Promise they will take care of you, and not only that they will treat you like family while in your home. 5 STAR experience across the board with Jacob!!!! Thank you!! 🌟 🌟 🌟 🌟 🌟
The initial crew that was sent out missed some things on the first visit, and said that my furnace was fine. A few days later, I heard it making a strange noise, so I called them back to re-check it. The tech who came out next, noticed a LOT of issues and even said that my furnace was not safe to run. The crew that came out to replace the furnace was excellent and they refunded me for the initial visit and gave me a good deal on the furnace. Overall, happy with the work that was done.
The whole team (Jacob, Adam and the trainee) were informative, efficient and thorough! Thank you!
I called the company at 730am and was able to schedule diagnostic that same morning for $50 (w. coupon). Technician, Noah, called 10 mins before arriving and was punctual, polite and knowledgeable. Luckily, it was a simple part that needed replaced and he came back at 4pm to swap it out. Very efficient, very personable. 10/10 will call again.
Woke up to no heat on a 15 degree morning…called and had heat restored in less than 3 hours, and they applied a 50% discount on the service call without me asking!! They have a new customer; extremely satisfied with the prompt and professional service!!
They arrived during the given time frame. My furnace was fixed within a several minutes.
First-time customer and highly satisfied with the service. Every contact person was friendly and patient, answering all of our questions thoroughly. They fixed the issue very quickly during the busy holiday season.
This company is the best and I was super satisfied with Erin's service. He was very responsive and attentive. He explained everything very well. I can't describe enough how much I was happy that I scheduled them. Very reasonable pricing. No surprises additional nonsense stuff. I am so happy and I will keep working with them from now on for our regular maintenance. Thank you Erin!
Fast and friendly service! My air conditioning stopped working during a hot summer. So glad to have it up and running so quickly!