Reviews (100)
The technician was prompt, friendly, and very knowledgeable. I will use them again.
Called to fix my AC/central air and they were out to my home within hours. The issue was resolved in under an hour and even provided additional tips. Also wore shoe covers which was very respectful and the pricing was very reasonable. Thank you.
We have been customers of SHC for 8 years. They perform regular maintenance checks twice a year (furnace and a/c) and have now installed replacements for each of them. We have felt confident in their advice, after having them regularly maintenance our aging furnace and telling us “yes it’s running but keep it in mind it will probably need replaced soon”, we were ready when the time came to finally replace the unit. I could not recommend them more highly - every person we have worked with and who has serviced our HVAC has always been friendly, extremely knowledgeable and willing to take time to answer all our questions. For what it’s worth, the providers have also spoken highly of the small business they work for. Definitely a great company and great people, we will continue to utilize and recommend their services.
Wally was my technician and he spent time talking to me about options for the future as my system has entered the "on borrowed time" realm. There was no pressure; just explanations. I have always had SHC do my service, and every single technician who has come has been prompt, personable, and thorough.
Sears accomplishes the job promptly and correctly. Wally is very diligent fixing the task at hand. They have worked on my apartments’ wall furnaces, replaced the units when worn out, and also serviced my home HVAC unit the past 20+ years.
We have a 15+ Year old heat pump so we bought the SHC annual service plan just in case. The techs are on time, super knowledgeable and very neat. One tech had been servicing the system with the two previous owners of our house so he knew the system very well. I highly recommend SHC and their service plan, especially with older systems that could have issues at any moment. Peace of mind and service within 24 hours if something does go wrong is well worth it!
Prompt appointment for a new system quote. Knowledgeable and experienced estimater gave me a quote before leaving. Bryant is a great brand
Very professional, skilled workers, honest and trustworthy. They don't try to sell you things that you don't need, but also let you know what is wearing, and will likely need to be replaced at some point.
A five star review does not begin to explain the experience we had today. To start the first gentleman to come diagnose the air conditioning issue we were having was down to earth and most importantly honest. He gave different options as well as his opinion. After weighing pros and cons we went with the complete new unit. They came out on the day and time as promised. They introduced themselves and we walked them to the basement and they quickly got to work. They wore booties on their shoes (not at our request, but rather a courtesy) acknowledged my children and dogs which is huge to me then went over everything as they were removing and installing. Cleaned up like they were never here, set everything up for us and made sure it was working properly as designed. Huge shout out to SHC and will 100% be recommending to neighbors.
Adding on to my initial review of Sears from my experience last year since it does not appear Google allows me to just add a new review. I will keep this one short since it just reinforces the previous 5-star review I left. Again had an A/C problem after hours (this time a Sunday evening, 6:00ish or so). Called Sears and had the on-call tech paged. He called back so quickly, I almost didn't answer b/c I didn't recognize the number and it didn't click that I would get a call back so fast. Did not go with the after hours call out, but was set up with an appointment the next day. Joel T. was sent out and did a great job in diagnosing the issue. Unfortunately, the issue is not worth repairing b/c of the cost vs age of the unit; however, it can limp along for a little while longer while I thoroughly weigh my replacement options. Joel provided replacement estimates at a few different cost points, understood my need to call around for multiple estimates before deciding, and even called back later in the day to advise the office located one other lower cost option he previously thought was not available. Through all of this, Joel presented everything matter of fact - it was not a high-pressure sale pitch, proclamations of doom and gloom if I didn't commit to replacing right away, etc. Just good conversation about my options through Sears. Last night around 9:45 I realized my A/C was not working. Neighbor recommended Sears Heating and Cooling (not Sears and Roebuck, she made sure to mention). I called and spoke with a very nice lady who advised the on call tech was only on call until 10:00 and offered to page him for me. I was not sure if I wanted to have the tech paged so close to quittin' time, but she assured me it would not be a problem. So, the page went out around 9:57, and I got a call back at 10:00. We discussed the issue and the offer was made to come out in that night, but I declined. The on call tech entered my information and said the office would
Heating maintenance. I feel so blessed to have this company in my life. Josh/Sears go above and beyond to take care of our maintenance/installation needs and more. Annual A/C maintenance. I’ve used this company for years and the young man initiate helpful suggestions. 7-6-2023 - I had my annual A/C cleaning/maintenance check. I’ve used this company for years and I have been pleased each time. The young man that performed the service was very kind and I felt that Ramon is very competent.
Wally was very thorough and conscientious. He wanted to make sure our A/C was repaired as soon as possible due to extreme heat.
The tech was extremely short. Did not have good customer service. Michelle was very pleasant to talk to and helped me get what I needed.
The repairman was very courteous and worked very hard to diagnose what was wrong with our heat pump. I was able to get an appointment quickly and I am pleased with the results.
The day I called, Austin came over quickly and diagnosed the issue. Within 30 minutes, Jamie (the owner) came over and priced some new AC systems out for me. Financing was a piece of cake. Jerry showed up on time the day of installation and took care of everything quickly, professionally and carefully with what seemed like superhuman strength in 6 hours. I don't think he even took a break! After he was done, Jerry showed me what he did and explained another issue that I thought I had upstairs. Very knowledgeable and considerate team. I had previously had a new heating system installed by Sears Heating and Cooling and they did a great job then as well. Highly recommended!
The gentleman was very professional, and he explain several details about the service. He did a very good job.
It’s a pleasure to deal with SHC and Ramon. I trust them for all my heating and cooling needs. They are timely in responding and respectful when scheduling.
I appreciate Josh, Carly, and everyone at Sears Heating and Cooling so very much! The service from everyone at Sears Heating and Cooling is beyond stellar! They should do case studies for businesses based on all of you! Please know and tell everyone involved how grateful I am that you all went the extra 100 miles today to create the best solution for me. It’s why I’ve been with your company for 20 years and will be for many many more.
Another wonderful experience. We are to the point where we know all of the techs, and trust them to be in our house, even when are not there. That’s a great feeling!
I got a call that the repair man would be at me house in 20-30 minutes. He was on time and was very polite. He checked out our AC and made recommendations to improve our AC unit.