Reviews (41)
Everyone was outstanding from sales to installation. Connor was our salesman and he was so down to earth and took time to explain things and get us the best option. Ritchie and the installation team got our furnace and A/C installed in no time! Christy was very helpful getting everything set up for us and answering questions. Overall very happy with everything.
Excellent team from sales to furnace next day installation. Installers did a phenomenal job. Thank you everyone for getting us heat the next day.
Never showed up for the quote
The service performed was excellent. The two gentlemen who performed the installation did an outstanding job. Very professional and personal. They worked efficiently. The cleanup of the old system was perfect as was all of the service they performed. I would highly recommend not only Sears but also the two technicians for the awesome service they provided.
I had them do window replacements.
I’m very pleased and satisfied with my shower stall remodel. The materials are sturdy and of good quality, I hope they hold up as time goes by. The installer (Jermaine) was very professional, cleaned up after himself and did a fantastic job overall. The bathroom looks great!! Thank you!!
Poor communication and poor time frames.
The team that came and did the windows were wonderful. You can tell that they have done this for a long time and work well together. They had a system down with how they did every aspect with everything-from removing the old windows to putting in the new ones. And these windows are awesome! I have the 3 pane-replaced all windows in the house (11 windows total) and I can tell a huge difference in what I had before. Got them put in, and that very night we had a very bad thunderstorm, and I barely heard the storm. I am very happy with them and would highly recommend this company for windows.
* quick and efficient men, very respectful and polite. The kitchen floor looks wonderful. I would use Sears again.
* Everyone felt like family. It was a great experience.
Everyone from the Planners, Financers, and Installers were very nice and very Professional. I love my new Air Condioner ! I would say it is So COOL !
Outstanding service.
Contractor Bruce was very knowledgeable of his work and courteous. When encountering an issue he handled it very professionally, Not sure why Sears Heating and Air Conditioning is listed here. I had remodeling done in my Bathroom by Sears Home Improvement.
Excellent work and very professional
We had cooling system in this past summer. Contractor was very polite and respectful. But the heat is on but it is not heating up the house. The thermostat has 3settings cool, heat, emergency heat, when you put it on the heat setting it blows out cold air just as cold as the air setting. I don't know what to do. I have called but they said they didn't bother the heat but it doesn't work on heat not very satisfied with the product.
We had our cabinets refaced, the final work done turned out nice with some tweaks afterwards they had to come back and fix. Unfortunately, my biggest disappointments is that we did not get what we were initially promised and sold. We were told we were going to get a similar contraption to a Lazy Susie for our corner bottom cabinet, which was one of two major reasons we chose Sears. However, we were told during the installation (@ 75% complete) and even after the ppl from Sears who measured the job said everything will be fine, we were informed that it is not possible to put that in because the opening was to small (again this was measured by Sears, initially), so instead, they put in a pull out, which left us with dead space in the corner. Also, the installer, dropped his screw gun on our hard wood flr and chipped a knot into our floor. We are still working out a solution to that as of today. However, overall, the job turned out nice, the installer was professional (with that only one "fupa" with my floor) wife is happy with the new cabinets and how they look and hopefully there can be credits issued to compensate for the mistakes.
Would definitely not recommend sears for any home improvement jobs you may have. Their communication is non existent
I had a complete new Heat Pump furnace and AC installed. A big investment that made me apprehensive and nervous but Sears really made the experience pleasant. I made an inquiry on a Sunday & Sears immediately responded, the rep came out that Monday to explain everything, and it was completely installed on Tuesday. The work only took half a day and was done very clean & professionally. I feel very confident with this purchase the new system is a big improvement to our home. I would very much recommend Sears HVAC without hesitation.
I had Sears Home Improvement side my home in February. The Sears Home Improvement staff and the team that was contracted to do the job were easy to work with. Despite awful weather (It rained heavily seven of the eight days it took to complete the job) the installation team never complained and worked long hours to see the project through. The new siding has made my home a standout in the neighborhood.
DO NOT RECOMMEND!!! Sales rep outright lied to me to get the sale. Toilet too high, sink too low, sink drain assembly installed wrong, rotten sub-floor not replaced, installers messy and careless, etc. Project Manager was very pleasant to work with; it's just a shame he works for a company that doesn't care about their customers. It's no wonder they're slowly going out of business. I will never deal with SEARS again and will never recommend them to anyone.