Reviews (16)
Used them 20+ years ago and was ok. Called 2 years ago for a part on my furnace and was told you can't buy without a contractor license. Their catalog says nothing about needing a license. So bought my part at a appliance part store on the west side. After your answer It must be nice to control a industry that every home owner has by saying they are too dumb to work on a home appliance. I wish as a ASE licensed Auto Mechanic we could stop people from working on their own Automobiles. We can't even stop unsafe cars from being on the road. I am licensed for AC and heat, I can purchase freon and transport it. I have asked places that says it is law to provide me with the code or a copy and no one has done it yet.
Great employees and very efficient
Granted they have just about everything I need there, but what makes this my #1 pick to get any part is the staff. Hands down the best group of people a contractor could ask for!
Made a call on a Saturday 20 min before closing time. Provided part number from AC condenser. They had it in stock and advised if I paid over phone, they would put part in a storage locker on outside of building and simply text me the locker code. How freakin AWESOME. No rushing to beat the clock. Great service, average prices and parts always in stock. They just earned a customer for life.
Excellent place . Very knowledgeable and helpful staff.
Contractors only
Always a great experience at Johnstone! The staff is extremely knowledgeable and helpful. Have only had a few times a part was not in stock but, they were always able to get it fast. My go to HVAC supplier.
Helpful knowledgeable staff great service but If you do not have an account they will not help you they are not a public supply house they are for contractors with accounts
Great place.
As a homeowner I had called them to see if they would sell me some HVAC parts. As they are wholesalers they could not. However, the extremely friendly and helpful lady who answered the call pointed me in the right direction to local suppliers that could help me. Cheers!
It a great place
Friendly people at counter, phone etc. they want to work! And they are very good about it! Little improvement needed, but I'm not there
AMAZING company! They have the product and the turn around time! However the employees make this location amazing! Their knowledge, friendliness & diligence make everything run smoothly. Its a pleasure dealing with everyone from office staff to those in the field!
No retail sales. Waste of my gas and time!!!!
Diamond in the rough... Good selection and deals .. Good customer service. Fast pickups. Arguably best prices in town.
They are a wholesale business and couldn't sell to me, but were very helpful.