Reviews (100)
I pay $300+ a year for the Gold service plan which includes 2 annual service/inspection visits where they replace our filters with filters that we supply. Not really complaining about this since the service techs are friendly and knowledgeable. However, a bit upset with a service call today where we needed work on our heater that has been out for 3 days. The tech showed up, I explained the metal on metal sound that the fan wheel was making. After inspecting he stated that the fan motor needs replaced – bad bearings. The service contract covers labor and provides a 10% reduction on parts which sounds like a great deal. However, I was quoted $787 (includes the 10% reduction) for the motor. Retail cost for the ¾ hp motor is $300 - $400. Replacement part # HC42TQ113. Like other reviews that I have read, the markup on the motor is quite excessive. I called in to have them explain the large markup. The person I spoke with said it covers the visit, the installation, and the labor warranty – all free, free, free with the service contract. She finally said that it is just the cost of doing business. Was tempted to order one and replace it myself, but it has been in the 20’s the last few nights and my family needs heat ASAP. So, I agreed to the price. It arrives and it is installed. The fan noise persists. The tech then says it is the fan wheel and that some of the blades are loose. It will need to be replaced. What about the motor? Well I still have to pay for that. And the fan wheel? Well that has to be ordered. How much and when? Well we will be in touch. Feel totally swindled here. $787 and my furnace is in pieces. Hope Favret can still make this right. Update. Favret also installed a new fan so I was out $1,100 on total bill. Had to call Favret back after install to rebalance the fan. Then 1 month later the fan was making a lot of out of balance noise. Favret came back and replaced the motor and the fan since still under warranty. The out o
We have a service contract and have our units serviced fall and spring. This spring Seth (and apprentice Chris) did the service. They did an excellent job and I highly recommend them. They were personable, friendly and professional. I have been working with Favret for several years and have appreciate their work and honesty. I found Favret service department to be solid.
Favret checks our heating and cooling systems twice each year under our service contract. My wife and I are very pleased with how pleasant all their technicians are and how throughly they check every aspect of our furnace and AC. I would highly recommend Favret to any one who wants the job done RIGHT!
James from Favret was amazing. He walked us through everything he inspected. He was timely and professional. We will ask for him personally in the future
We've been a customer for years and are completely satisfied with their services. Our tech Anthony and the heart of the business Suzanne go above and beyond to provide exceptional service.
We have a maintenance contract with these guys. When there is an emergency they arrive in a timely fashion and have always been able to rapidly diagnose and fix our problem. We have had Anthony respond twice and have been so impressed with his quick ability to figure out the problem.
Charles at The Favret Hearing and Cooling company does exceptional work. He is always our “go-to” representative when we have an issue with our furnace, boiler or air conditioners. He is extremely knowledgeable about any and all units, reliable and conscientious. We always know that we can count on and love working with him!
Our technician (Will A.) was fantastic. I will request him in the future. Excellent employee!
We have been customers of Favret for more than 20 years. This year Tim Campbell came to service our air conditioning system. Tim was polite, thorough and informative. He exemplified the great service we have come to expect from Favret.
Out service technician did a great job with our spring maintenance check. He is friendly, efficient, and explains what he’s doing. We’ve been with favret for a long time and plan to stay with them.
I have used Favret Heating & Cooling for over 25 years and have always been pleased with the service and products.
I switched to Favret a few years ago and so glad I did. Bill actually takes care of my heating and cooling system and doesn’t try to sell me a new system. Thanks, Bill 418!
Tim Campbell was our technician for scheduled AC maintenance check. Thorough, knowledgeable, professional and personable. We recommend Favret!
I highly recommend Favret Heating and Cooling. Anthony, the service technician, performed thorough diagnostic and maintenance checks on both the furnace and air conditioning units. He arrived within the scheduled window and was very courteous and friendly. Anthony was very knowledgeable and informative about the condition of these units. I really appreciated his professionalism and exceptional service.
Charles did a great job! He was not rushed and totally explained the situation that was going on with our AC.
Tim Cambell our tech was very thorough and helpful and took the necessary time to analyze and remedy a problem that I didn’t even know existed!
Charles from Favret came out and inspected our AC issue. He He quickly identified the problem, called back to order the part needed, and pre-booked us for a late Friday afternoon call. He even worked with our home warranty company (not all companies do that). He arrived during the first part of the committed service window and quickly installed the parts and cleaned the system. We are back up and running and couldn't be happier. If you have any HVAC issues, I would highly recommend Favret and specifically ask for Charles.
Favrett has done our heating and cooling maintenance since we moved into our house in 2017 and we’ve had nothing but good service. Had Charles out to the house today. He was punctual, friendly, knowledgeable, and offered up advice for better maintenance of our system. Would definitely recommend!
This morning Seth #624 did a service and repair on my AC equipment. (He had previously done a fall furnace checkup for me.) I found him to be pleasant, efficient, thorough and knowledgeable. When in my condo, he covered his shoes😊 I am looking forward to having Seth as a repeat technician for my heating and cooling needs.
Seth (#624) did an excellent job in my repairing my heating system.