Reviews (100)
Custom Air installed a new A/C and furnace for my home 3 years ago. On July 4th this year, the A/C stopped working. The repair was a simple capacitor replacement. The part, which is generally a low cost item, was covered under warranty. However, I was still charged $179 in labor for a 15-minute job AND a $99 automatically applied service fee. I can understand the labor charge, but the $99 service fee seems unreasonable for a warrant repair.
OJ Jackson does a great job... I appreciate his customer service and skill
Service person OJ was polite respectful and performed maintenance with no problems.
OJ was sent to look at our AC unit for annual check up. On time and helpful answering questions. Will continue using.
Our company, Core Construction Group, is a commercial General Contractor, and Custom Air has been our one and only go-to HVAC vendor for well over 30 years. We would never consider using anyone else. They have always, with no exceptions, provided our company and our customers with the best possible service. The employees are all highly skilled, dedicated, friendly, and honest. We would recommend using Custom Air to any individual or business for their HVAC projects.
The entire process of a new HVAC was fast and easy. They patiently answered all of my questions. The work was done on time and done well. They were also the best price.
I had a great experience. I had gotten a quote from another company that they had quoted me over $3000 more than custom air quoted me. I felt they were honest and fair with their pricing and work. They were very fast and efficient.
Chad Grayson the technician from Custom Air that did the repair on our heat pump today did a great job and highly recommend his service. I have done business with Custom Air for many years, very professional and always treated with respect. I would recommend this Company and have referred friends to Custom Air.
Joe assessed the air conditioner problem and quickly got the air conditioning up and running. Very competent service.
Fantastic value, kind and compassionate people, and wonderful service! I could not be more pleased with Custom Air, throughout the entire process. The consultation with Chris was easy; I didn't feel pressured at all and he proposed a system that I specifically requested (variable speed 96 AFUE/16 SEER). The price was better than those I received from other HVAC companies who recommended inferior equipment, and by hundreds of dollars. This was a massive relief as I'd been dealing with high-pressure salesmen from other HVAC companies, which was causing a lot of anxiety and stress. I was honestly considering going without air conditioning, but I knew that prices wouldn't be going down between now and next year. Dealing with Chris didn't even feel like a "sale"; it felt more like having a trusted friend talk me through a difficult situation. He made me feel comfortable and instilled an even greater amount of trust that I would be treated fairly. The moment I saw the proposal Chris had created, I knew that it was the right deal for my family and I. As soon as I sent back the signed contract, it was like having a boulder lifted off of my shoulders. Scheduling was easy and on my timetable- nothing was forced upon me, it was all about what was best for us. Mike and Spencer, our technicians, arrived on time and the service was impeccable. While our home is modest, they treated it like it was the most expensive mansion they've ever serviced. They asked good questions, talked me through the process and made sure that I was comfortable with their plan. I felt fully informed, respected, and empowered. They were kind and patient with my tiny but barky dogs, sharing anecdotes and laughs about their pets also. They worked fast- our system was installed in just about 5 hours after they arrived, and they left my home in better condition than it was when they arrived. I have a bad habit of keeping clean laundry on a horizontal pole in my basement. It was hanging from denim "ropes" (
Terrific customer service and reasonable priced. Blower motor was ordered last week and as soon as the part was in they were out the next day .
Specific information about entering property provided at time of sale not communicated to install team The installers themselves were professional & courteous System just installed so cannot comment on that yet
Was able to call Custom Air for a quote and they had someone out the next day. Salesman was very thorough in assessing our needs. They were able to install early the next week, while one of the other places we called were 2 weeks out. The installers were pleasant and worked quickly and cleanly. Will absolutely use for future HVAC needs.
Custom Air always performs excellent service for our a/c and furnace and they are highly recommended.
I had a brand new AC and furnace installed and they did a great job. Very professional, fair price, and did all in one day. I would definitely recommend them.
Great experience with the entire Custom Air team from sales through installation. I would recommend Custom Air to anyone looking for quality at a fair price.
New HVAC installation went very smoothly, was done quickly and well, they cleaned up after they were finished. We’re pleased with the results.
Had the best service when our furnace went out! Corey Semo went out of his way to make sure that we were taken care of and was patient with answering all of our questions. Would absolutely recommend!!
Everyone at Custom Air was a really nice person and a consummate professional. When our furnace broke down, they sent someone on the same day for assessment. Then, a couple days later, the team stopped in for the equipment install. The technicians are direct employees and get paid on an hourly basis, so there was never any nonsense or upselling to exploit our wallets. Just friendly and efficient service, at a price we found acceptable. Thanks, Custom Air! We hope to never need you again, but if we do, we know who to call.
Have been with them for many years. Just installed a new furnace for us. Great job, polite and cleaned up everything.