Reviews (100)
I'm very happy with this company because they are efficient, reliable, reasonable and don't try and nickle and dime you into work you don't need. I also like that they are so accommodating when it comes to scheduling and letting you know when that are on their way. Garrett was very professional and did a great job!👏👏👏😊
Timely, competent, & reasonably priced. (2022) Mike called ahead, and showed up on time. He worked diligently to diagnose and repair the issue, without unnecessary parts. I was not pressured to purchase new equipment or service plans. I won't hesitate to call Aire-Flo for regular preventative maintenance or any future repair issues. Thanks! Update (2023): Still very happy with their service. Andrew came out for a check up, and he was professional, timely, and friendly.
Garrett does an excellent job for Aireflo. He is very professional, courteous, and helpful. He will explain what he is doing and answer questions thoroughly and honestly.
Quick efficient service. very polite and respectful of our sleeping granddaughter!
Excellent repair service. THANK YOU FOR getting this done at last second
Excellent Proffessional service
First of all, I’m not an expert in HVAC- that’s what I hired Aire-flo to take care of for me, and my family and I have been long-time customers. On June 27, 2022 I had a service call for routine maintain on my Carrier unit (that was installed by Aire-flo). That tech decided to add freon to my unit. Pipe became clogged soon after that visit and condensation leaked around furnace in the basement, so I called Aire-flo for a follow up service call July 6, 2022. This technician (who, of course, no longer works at Aire-flo) told me there wouldn’t be a charge for the visit because he was correcting what the previous tech missed/caused. Ten months later I received a bill for $339. I called confused, and they took off $80 service fee and told me the billing department would get in touch because I clearly stated I was told I wouldn’t be billed for the visit in July. Billing never called me back so I reached back out and spoke to them, as well as a manager, today. The manager said they tried to send me the bill in July but had the wrong email. So rather than call or mail me a paper bill in a timely manner, they waited and then emailed me the invoice 10 months after the service call (what kind of billing department is this? Also the tech might still have been employed and able to be questioned if the billing department was more efficient). They will not honor what the technician told me and now I owe $260. I paid for the June visit and now I am paying for the July visit to correct what that tech either caused or missed. We will not be using this company in the future and I DO NOT RECOMMEND THEM. Edit to add: response to owner: I have already called several times and no satisfactory resolution has been made. Also, I noticed the invoice from 7/6/22 WAS NOT signed be me! Your tech forged my signature or signed his own initials in the customer authorization/customer acknowledgement sections! You can compare to signature to previous invoice from 6/27.
Their company had the best customer service and great turn around time. Everything was explained to me so knew and understood what happened. I appreciated the honesty and professionalism. Awesome!
Howard and Garrett have worked on our system they both did a great job. Garrett with our Annual Generac service including system update, oil and filter changed. Very quick and excellent service. Howard installing the wifi module, did a great job and got us up and running on the Mobile Link system application. Thanks
Garret was awesome to work with. He’s super knowledgeable. I like to learn and I installed a 24kw generac myself but I couldn’t figure out why the system wouldn’t fire up correctly. After he check it out, we found that I had one tiny wire that was off and it completely solved the problem. An average tech wouldn’t have seen the problem but Garret did. Thanks!
Garret Wilson was very respectful and professional. I was very pleased with his work.
Howard did a warranty inspection on a 24kw Generac that had just been installed at our house by another company. He quickly determined the issue was NG pressure which needed a different regulator than had been installed. Very professional and a certified Generac technician. Thanks so much Howard!!
Great service. Been with this company for over 20 years.
Garrett did a fantastic job repairing our system. He was friendly, professional, and very knowledgeable. Top performer for sure!
Always professional and thorough
Technicians are well trained in their field and very professional. We have been using Aire-Flo since 2009, fantastic company.
Noticed my generator was my working
Generac repair. Great service, professional, on time, thorough, and explained situation well while providing options. Garrett was awesome!
Very prompt and fast service
Very courteous , professional and knowledgeable about his work.