Reviews (100)
Finally upgraded/replaced our hvac system after years of contemplating it. All the guys at VEH were great from the initial consultation to the installation completion. Andrew and the rest of the install crew were punctual, professional, and respectful of my home. Glad we choose VEH.
I am very happy with my service from VEH. We had two AC units installed at a duplex property that previously did not have central air. Kevin came to make the estimate and walk me through what the work would entail. I am a new homeowner so there is a lot to learn and Kevin was happy to thoroughly explain how the installed system would work to me which made me comfortable. I got 5 estimates from large competitors and even local contractors, but VEH came with the best numbers. They offered us an out of season install discount and they had great financing options! I do wish there was more information and communications after we accepted their quote, though. There was clear communication on setting up the financing account, but I had to call twice to find out what the next steps were and when I would expect to get the job scheduled. Once they were available to put me on the schedule, they were able to start the next week. I’d say that it was very quick to schedule once they did, but there was a delay in reaching out to me to get it done in the first place. When it came time for VEH to install, it was a two day job. They were very prompt (knocking at my door the minute they said they would arrive) and did not disturb the house. This was important because we both work from home and are on calls throughout the day. When the work was complete, I got another walkthrough of the install, how the equipment works, and how to maintain it annually. Thank you, VEH!
Jayson and his team were great
From start to finish, our experience with Verne & Ellsworth Hann has been five star worthy. We were in need of both an AC and furnace replacement, and after receiving estimates from multiple businesses, we knew we wanted to trust Verne & Ellsworth. Tim was wonderful to work with during the proposal stage of the process. He took the time to answer all of our questions, and he was extremely knowledgeable about the installation process and equipment. We appreciated that his expertise went beyond just sales! Tony, the project manager, was wonderful enough to contact me as soon as an opening was available so that we could get the equipment installed sooner than initially scheduled. I was most impressed with the installers, Greg and Sean, who went above and beyond! They worked tirelessly for 2 days, and they were professional, kind, and explained everything to me once the installation was completed. The best part is that there was no mess after they finished! I couldn’t believe how clean and organized their work area was even after day 1/2 of the project. I just assume that I’ll always have a mess to clean up after having any kind of work done in the house, and it meant a lot to me that they took extra care to respect our home. We absolutely recommended Verne & Ellsworth, you won’t regret it!
We had a great experience with an installation of an air conditioning system in our quirky hundred year old home. Tim came out to give us an estimate, took our needs seriously, and did a thorough job measuring our spaces and crafting a plan. He even called in Bill to address some of the stranger features of our house so we all felt confident in the estimate. Other reputable companies had given us quotes, but were very fuzzy on the details. The installation team was fantastic. Greg G., Sean M., and Sean B. were incredibly professional, courteous, easy to communicate with, and tidy--in a nearly 3 week install with lots of holes being made, we never had to clean up after anyone. The three of them were in and out like clockwork 8-4, and truly as unobtrusive as people completing an extensive house project could be. They even worked to avoid disturbing our baby's naps! We couldn't recommend this team more highly. We're looking forward to a much more comfortable Cleveland summer!
Outstanding design and installation of high quality equipment on 103 year old house needing ductwork and TLC. Perfectly clean worksite. Runs quietly and efficiently. Excellent communications. And at much lower price than competitor bid. One delighted customer here!
Very professional, reliable, knowledgeable and courteous. Verne and Elllsworth Hann have been servicing my family for years and we will continue to use them for all of our HVAC needs. Thanks to Andrew and Graham for their above and beyond service.
As a first time homeowner and the first time I've had to replace a major system in my home, Verne Ellsworth & Hann were extremely professional, knowledgeable, and efficient. They came on time, got a fairly large job done in just 3 days and continued answering my questions even as they were working. I could not have asked for a better experience! I would highly recommend this company.
Very happy with VEH - they service our boilers and also installed central AC for us this past spring. The project was seamless, completed on time, and Bill + team are incredibly knowledgeable, friendly and professional. Highly recommend!
Jeff P. is very easy to work with and explains things perfectly. In addition, he is pleasant and just an all-round good person. He is a credit to your company!
While I’m not excited that I needed a new water heater, a new water line, new bathroom plumbing, and to have my radiator serviced all in one year, the V+E team is so responsive, kind, fair, thoughtful + helpful! Thank you!
I've used them a few times, and they are friendly, responsive, and most importantly do great work. The price is always fair, and always remember that you get what you pay for. Highly recommend. I used to have a "guy" for my HVAC, but the downside is that he can often be unreliable. V&EH have been my go to since I first called on them a year ago.
We utilized Verne & Ellsworth for our AC and tankless water heater installs, as well as a garbage disposal and reworking some plumbing. They were professional and responsive to all our needs. They scheduled all the work to happen in 2 days and we were nervous about having that many people in the house. The employees were all very efficient and incredibly respectful. They took care to place mats, wear protective shoes, and clean up everything they handled. We could not be more happy with all the assistance we received and will be getting their assistance with any HVAC/Plumbing services going forward. We would certainly recommend them to anyone looking for asstance!
The installers were super friendly, clean, and professional. We have an older house so there were a lot of things to figure out and decisions to make when installing A/C, and we always felt we understood all the steps happening and options available. For having so many people all over the house for such an extended period (3 weeks), it all felt very easy. We also appreciated the incredibly consistent 8-4 schedule every day - that was so helpful in managing our dogs and everything else. Everyone in the office has been great, too. They also handled all the permitting and communication with the city. Honestly from the first meeting at our house until the end installation, it's been amazing. I couldn't imagine a project like this could go so smoothly. Overall, we could not have been more impressed and will always recommend this company to anyone and everyone.
I had hired Verne & Ellsworth Hann for my plumbing. They're very professional and had gotten things done in a timely manner. Highly recommend and will use them for any of my plumbing or hvac needs in the future!
They were prompt and able to get my furnace running, however I felt they were very expensive. The tech was in my house about 30 minutes and installed a $20 part. Total bill was just over $400. I know costs have risen but this seemed extreme to me.
Bryan replaced kitchen faucet supply line valves. The kitchen hot water had flecks of black debris. Online, I read that old supply valves or an old faucet could be the problem. The black specks persisted after the valves were replaced, so Bryan checked the faucet, taking off the faucet head from the flexible neck. Inside the faucet head was a pocket of black debris. I didn't know that the sprayer head unscrewed from the hose. Now, our hot water is clear, thanks to our plumber's persistence.
Bill R, Matt and Adam did a great job installing our new boiler! Bill took the time to explain everything new.
Derek was a superb technician who quickly diagnosed and repaired my air conditioning issue and then helped me replace items moved during the repair - even helping me re-hang a painting. Above and beyond!
Joe S. came out on time and was very thorough with both his work and explanations. Took the time to understand the issue and list all of my options out for me. Would highly recommend V&EH as well as Joe S as he is an awesome representative of the company!