Reviews (40)
I had an issue with my unit and the next day I called in the morning, no appointment, and they had sent someone within the hour. Jay was extremely helpful and explained everything in detail what was going on with my unit. He was extremely honest and did a great job fixing my unit.
Great service, repair completed in one day on time.
I just want to say that Jay did an excellent job today, on time, diagnose the problem within minutes and was able to correct the problem with his spare parts. Like most people, whenever you have any kind of heating or air-conditioning that goes out, you just wonder what the experience is going to be to have it repaired. Needless to say, the experience was nothing but positive and I would highly recommend air essentials again thanks again Jake.
My experience with them was great! I am local to Knightdale and am so glad I found them. My A/C was down in a rental and they were very prompt and on time. They let me know the issue and the cause and were honest in their work. Jay was our tech and I know who I will be calling moving forward.
Jay was great! Thanks so much!
Personal service and friendly. Very informative. No upsellig
Exceptionally responsive and provided same day service right before the temps plummeted.
Always top-notch and very professional.
Excellent service.
I am really happy with the service and installs that they did. Techs are very professional and respectful. love the new HVAC system that they installed.
Came quickly. Explained options thoroughly. Didn’t pressure for a decision on repair or replace.
Air Essentials came out for our annual maintenance service very promptly. They found some issues ( including a gas leak😐) that were fixed right away. The individuals were very knowledgeable and personable. We will continue to use their service! Good quality service!!
Technician arrived on time and sent me pictures since I couldn't be there. He explained everything thoroughly. Affordable repair. Didn't try to up-sell me.
Very promptly scheduled a call to check my a/c on a very hot day. Provided details of the issue that was quickly resolved.
Response to having technician at my house was really fast within an hour, ahead of original planned time, the technician was professional, quick to identify problem, and was patient with my kids too
Been using them for years. Always on time and professional. Very reasonable and reliable.
Great service all around. Extremely pleased with their professionalism and service.
Response to call for service was very quick
We have used Air Essentials for many years and we are very satisfied customers. Jay is so knowledgeable and has done installation in the past and always does our maintenance. Patricia schedules and arranges calls and is very responsive and most importantly, friendly and courteous. You are given a time frame and then notified when they are on their way. Love doing business with them!
Air Essentials will now be my go to HVAC company. From start to finish, they provided great customer service and competitive pricing. They fit me in same day for an AC that wasn't working in 80+ degree heat. Seriously impressed with how they went above! Five stars all day.