Reviews (4)
Fast service and low prices
The heat on my furnace/AC unit would not come on; I called one company. The guy looked over the unit and said I was going to need a new furnace/AC unit or spend thousands in repairs. He said they had financing available. I didn't go for it. I called Kieth's Heating and Air. He came out, I think, within the hour. In less than twenty minutes he got the heat going. Did some minor lubrication to a motor. The bill was just $96.70. This guy potentially saved me thousands of dollars.
Poor communication turned our interaction into a disaster. It took over a week to get our AC back on, and when we got the bill the part was 3x what was estimated. Insult to injury, that part was advertised from many sources at 1/3rd the cost Kieth's billed. I asked for a price match and they said they wont buy parts online, and prefer the warrantied parts from Carrier..... I replaced it myself and returned the motor Kieth installed to him. It took me 20 minutes (he billed us 2 hours labor). Very dissatisfied. This could have been easily avoided with a phone call to let us know the part was going to be more than they anticipated. Kieth's doesn't seem concerned with getting the best value for their customers,
I've been using Keith's for 20 years, no complaints or issues ever with them.