Reviews (44)
I have used Coleman Service Group LLC for HVAC needs for many years and now have begun utilizing their service for other home construction needs. This company has consistently provided quality, professional service. They are very detailed and respond to requests promptly. The office staff is very professional and courteous. I highly recommend this company for their top-notch service.
Tony with Coleman Service group provided us with excellent and a timely response to our HVAC issue. I wouldn't hesitate to call them again. We felt very comfortable with their quick service and professional communication.
I've waited to write a review on our experience for a few reasons. The main one being the service, follow-up, didn't match-up to what was being sold/told right out of the gate. There's a disconnect between the Coleman office and the field team that keeps the customer caught in the middle. Working with a home warranty company is not easy on either side. But, home warranty companies have specifics that they need in a timely manner. We got past that. We're now about to address the legal ramifications of; Total cost of installing 2 hvac units on a 3,000 sq. ft. home $21, 000.00. ? Of course we're going to go line by line once we finally received the worksheet breakdown on a number that size. How much does labor cost? $125/hr. Our breakdown says $500/hr X 16 hours. $8000 for labor on a $21000 job? We were told it's $125/hr per person. Okay, there were 2 people on 2 days. That's $250/hr X 8 hours X 2 days? That's $4000 total for labor. Did we miss someone? Did you come by and we weren't home? Since we're new to the Charlotte area, any attorney recommendation greatly appreciated. Preferably one with an in-house forensic accountant. We're gonna need to see the books. This happened on the coldest weekend on record in 40 years, we can't be the only "lucky" ones that Coleman "helped out" that weekend?
Emergency hot water heater replacement. Problem diagnosed and estimate given onsite within 90 minutes of first call. Work was promised and fully completed same day as the initial phonecall. Ultra professional, courteous, and very reasonably priced. Would call them again without hesitation. My highest recommendation.
Great experience. The best customer service, they went the extra mile. Wonderful work ethic and professionalism.
On behalf of S Rasheed, the HVAC system was replaced and upgraded. Installers arrived on time, work was completed way before the estimated time, and they also cleaned up. Great service from initial conversation to installation. I would highly recommend this company.
Service and response time was excellent! Genesis and the gentleman (tech) who came out to check out our AC were both super nice and accommodating. He fixed us right up that evening so we didn’t have to go any longer without AC. Genesis was so nice and was able to get someone out the same evening. Coleman is our go to HVAC company going forward. We love that they’re a small family owned business too.
I needed a new installation and Tony along with his team got my cool air blowing the same day. It was a collaborative effort of communication from his team which I appreciate. Great work
This company is one of the best in the area. I highly recommend them to anyone who needs HVAC work done.
Hvac repair. Mr Coleman was on time and very professional. Would highly recommend this business.
Coleman Service Group techs were all very friendly, professional, and knowledgeable. Had some light fixtures replaced, electrical wiring, toilets installed, and HVAC wiring done. Very pleased with their service and would definitely recommend them to everyone needing any electrical or HVAC work done.
Air Conditioning Unit went out, sent message to Coleman Services @ 1:am and to my surprise they were at my house by 9 am that same day. next day I had working Air!!! Tony and his company were very professional and timely. Prices were honest and fair. Would highly recommend them again!!!
Very knowledgeable about the equipment installed. Communicated what was going on every step of the way. Friendly and great customer service...I would recommend them to family and friends😊
Tony, our technician, was a knowledgeable and experienced professional in both plumbing and electrical. I highly recommend Coleman Service Group for both your plumbing and electrical needs. Our technician installed a ceiling fan in my daughter's room, fixed outdoor electrical outlets, unclogged a drain and stopped our toilet from constantly running and wasting water. I am very satisfied with his work.
On a cold winter day just before we were expecting snow, sleet and freezing rain, our heating package unit failed. We were without heat for a night. I first called the company that had been servicing my unit. They came out and found that the fan that started the heating process was frozen. They proceeded to call around and could not find a replacement fan and it would take 2 to 3 weeks to get it but that was a maybe. I inquired about a new unit and the quote was $10 to $15 thousand dollars. I started looking for another company in my area and called Coleman Service Group, LLC, Harrisburg, NC. The general manager came out within the hour to check out my problem. He also checked for a fan and found the same results, unavailable. He quoted me a new unit considerably less including installation, shipping and taxes. And to my surprise he had it delivered, removed the old unit, installed the new unit and reset the humidifier and thermostat the very same day that I called. We didn't go another night without heat. I would give this company a 10 which to me is excellent on service and staff which has a very friendly and pleasant attitude.
Good time Charlie! I cant say enough about Coleman Services! Best customer service, best personalities and their work..perfection! Worked 2 days until 7 pm to make sure they had our new Heat Pump and new ductwork installed for this cold night coming! The owner Tony Coleman was hands on! If you ever need HVAC service they are a family owned business and go the extra mile! Very professional and personable! Rare to find.
If you’re looking for a one stop shop Coleman service group is your place. Their techicnians are friendly and competent in their work. Overall, they were professional and got the job done quickly.
The people of Coleman are wonderful! They are prompt with their quotes and appointments. I have never failed to get a follow up or a friendly voice on the phone. Their work is great! They've done electrical, vent work and some handy man items around my house. Couldn't ask for a more helpful group to work with.
Had issues with duct work, tried to contact the original installer, as he had been fixing the same issue for past 3 years, it was under his warranty. No response, contacted coleman through family, they came out, fixed the problem, ends up the original installer took short cuts. I was very happy, it was worth paying thd money to have it done right. Called him a few days later with electric issues, he found the problem and fixed it. I will be going to Tony if I have other projects.
Great company and always before time!