Reviews (100)
I really like Master Plumbers Heating & Cooling. They came out quicker than I expected and were very thorough and patient with all my questions
Deceptive, dishonest, and extremely over priced. I reached out to masters for a service call and was informed that it would be 99 for the travel fee to come look at my unit. However once the two people arrived the tech and the salesman. I'm assuming they saw the age of my unit and sent the salesman to push the hard sell on me. I was informed of the additional 230 diagnostic fee that is in addition to the 99 travel fee so 330 before they even start. They also informed me this was competitive pricing, which it isn't. None of their competitors that I called had this additional fee. My unit was low on coolant. The salesman then started pushing extremely hard to sell me new ac unit while ignoring the many times I told him I just want refrigerant put in. He then gave me a quote for a new 3 ton ac unit for 28 thousand dollars my unit is a 2 ton. I told them I wouldn't be needing their services and went with their much cheaper competitors. They put coolant in my system for about half what masters was charging me.
Great work, very professional, maybe a little on the high side in price. But you pay for what you get. They gave me several options and I chose the highest quality. Rey has been here before and can’t express how great. Job he done. I will always use this company.
they came out to check my AC unit and make sure it was running in tip top shape. they explained everything to me and even showed me pictures of my actual unit to help me understand. Terry and Spencer were very patient. I would use this company again.
I needed immediate service on a leaking faucet and Ray was the only one I called who could give me same day service. He was very thorough and got the job done quickly. It was a much more expensive repair than I initially thought but appreciated the detailed report card of the repair. If cost wasn’t as high I would have given a 5 star.
If anyone can afford this company, more power to ya. $90.00 to drive up your driveway then to just LOOK at your problem ,boom almost $400.00 without fixing anything. God help your checkbook when they replace parts and actual labor.
Tried twice to schedule an appointment for gas log service. Picked a time on their website using the link they sent me, got an email back saying they'd gotten the request, but nobody ever contacted me, and nobody showed up to the house at the appointed time. Tried this all a second time, got a confirmation of request, no contact, nobody came. Very frustrating experience, especially waiting at home for nobody twice. I've gone with somebody else now.
BI-Annual AC Service. Jorge was very thorough and felt he took a nice amount of time to look at our AC system. He was very professional and informative. Would highly recommend the company.
We moved to North Carolina from Maryland in December 2015. We like the house we purchased. However, it’s a Money Pit. The house is 22 years old and had four previous owners that never performed maintenance on anything in this house. My father passed away in 2005. He was a Plumber/Steamfitter well-known in his Union for teaching and being the best at installation & diagnostics. So when it was time to pick a company close to his perfection, we looked and chose VERY CAREFULLY. The ONLY company that met all the requirements we had was Master Plumbers. Master Plumbers has helped us repair & replace plumbing & HVAC in our home. Last year, in 2022, they replaced the Heat Pump upstairs. They brought us into the new ENERGY EFFICIENT & CLIMATE FRIENDLY era. The system installed uses less of our Solar Energy(Electric) and Cools/Heats the upstairs’ substantially better. We worked with two technicians, Joel, who helped us decide what we needed, and Terry who installed the system with his team. Both were friendly, professional, and knowledgeable and took the time to explain everything thoroughly to us. This year, 2023, we have a plumbing issue. This issue seems to have been going on for a while. I had been warning something wasn’t right. The others would look at it and think a plunger 🪠 will fix it. Now it’s fun saying “I TOLD YOU SO.” Brandon and Chase came out to take a look and see if it was something that was an easy fix. As with anything in this Money Pit, it wasn’t such an easy fix. I knew it wouldn’t be the minute I saw all the water in the crawl space. It was a clog and a clog that was causing quite the damage. Brandon was thorough in going over options A, B, & C. A was the most expensive, and B & C was lesser. The only thing Insurance Companies pay for is damage caused by the leak, NOT the actual leak, nor the repair of the leak. We chose Option A because it offered upgrades that bring us into the ENERGY EFFICIENT & CLIMATE FRIENDLY era. The house has a water softener
Tune up on HVAC units. Very personable and knowledgeable. Fair pricing on services. Finally sign up as a member. It’s a good value.
The job looks well-done and neatly done. The plumbers seemed knowledgeable and were very professional. In addition to the quoted work, they also replaced a drain line that I didn't ask to be done but I had been wanting to get done, so that was a nice touch.
Terry and his assistant Jorge were very professional and down to earth. They completed the maintenance on my AC unit and gave me some good options for future maintenance.
The technicians showed up on time and performed a service check on our heating system. Terry and his partner (forgot his name) were professional and courteous. They explained what they did and found in a way that was easily understood. I would recommend using Master Plumbers Heating and Cooling for your HVAC needs.
Great customer service.They worked on tracking down a freon leak in my HVac system and then repaired it, cleaned the compressor unit which was full of the Freon oil and then replaced all the Freon and repressurized the system. Thoroughly went over the repairs that were done and the contract for payments. Several payment options were offered.
Performed my HVAC inspection and did a timely, thorough job of it. Found a problem capacitor and replaced it on the spot. Very reassuring to have a trustworthy service.
HEATING AND COOLING SERVICE Prompt and quick service, very professional and respectful. So glad we found your company!
Terry and his partner technician were professional and courteous. He took the time to explain all the findings with my heating and air conditioning units and explained my options for repair and replacement in a way that I could easily understand. Will use their services again.
Second time I’ve had master plumbers do work me. Have been very impressed with service and work. I would recommend!!!!!!!!!
They are very dependable! We love Terry been using him for years! The guys with him were good as well Marshall and Jorge.
Replaced old water heater and old pipping in just a few hours and got everything done. Very clean work and friendly crew. Thank you again.