Reviews (30)
They did an AWESOME job!!!!!
Called company to get our air conditioning unit serviced because it was not as cold as it normally is. Requested them to look over our inside and outside units in order to take care of any other issues that may be affecting the system and also service a 3-door cooler that had been off for a while. The tech refilled the freon/coolant and that everything else was functioning perfectly. Two days later the unit is down for the count; completely this time. Called them back and the tech cleaned the outside unit, saying that it needed a thorough cleaning (apparently he did not see that just a couple of days ago), and advised that everything should be fine from this point forward. 24 hours later, the unit is not functioning at all and we call them in for a third time and get a diagnosis that the compressor outside is no longer functioning on Friday, right before 5. The next entire week we were advised daily that no compressor could be found yet and that they will let us know when they know more. It was only Josh that finally shed some light on the actual issue; we finally found out that there was NEVER an issue with the compressor, it was the pump that removes condensation that was the issue. Synopsis: * Almost two weeks of loss of business, aggravated customers, and stressed staff. * $3,000.00+ is melted/destroyed merchandise. * ~$2,000.00 in motivational lessons from High Point Refrigeration (HPR), to get off our behinds and take care of our issues ourselves instead of trusting a company you have been dealing with for almost 20 years. * According to HPR they are still supposed to be getting back to us regarding a compatible condensation pump. Resolution: * Wet/Dry Vacuum and a Universal Condensation Pump from Harbor Freight for a total expense of $80 purchased and installed by ourselves. * 3-Door Cooler serviced on the first visit has been out since three days after their service of the unit.
Circle R has had to call them 4 times to fix our walk in beer cooler. They say it's fixed maybe for a day then it's out again. They charge every time which the repair should be warranty since they say it's the same part
I could not speak more highly of this company. The AC went out in our restaurant. I called after hours, Josh the manager, called me immediately. He was on the scene first thing in the morning to get us up and running. The service with this company was prompt, professional and caring.
This company responded promptly to our request for service. They came out in a matter of a few hours, and diagnosed our system very quickly. They worked diligently to find the appropriate parts that we needed to ensure that our system would function properly. They came back out the same day close to closing time to try and get our system fixed that same day since we have a small baby. They ran into an issue and we’re unable to fix it that evening, but came out on a Saturday morning when they are typically closed and fixed our system for us. We are very thankful that they paid attention to detail, came out on a day that they typically do not work just to fix our system, and they we’re very caring and professional. I highly recommend this company for any of your HVAC needs. You will not be disappointed!
Worst service and their technician are amateur with no experience. Manager got attitude. They are not professional to serve commercial business.
Micheal and Thayer did a great job! Fixed everything and got it working great!
This crew was amazing! They put in a new unit at our home. They gave us a great price. They were always on time. They were Very clean and professional the entire time. Extremely happy with the work that was completed.
Great company! Would definitely use again if the need arises. The tech that came out to service my unit knew exactly what to do. Very professional and timely.
High Point Refrigetation is very professional and provides exceptional customer service. Our company has formed a wonderful relationship and we will continue to use them as our needs arise. The technicians are friendly and thorough when explaining the problem. Thank you for being a great company!
Fast reliable service with a smile no hidden charges or unnecessary repairs 10/10 would call again
If you are looking for quality work at affordable prices, I recommend these guys. Very professional, polite, follow standards due to covid, and reasonably priced compared to others in the same profession. Thanks for your high quality standards.
Thank you so much for fixxing my freezer in such a short amount of time.without you guys all my deer meat and other meats would have surly been lost .god bless all your guys and god bless high point refrigeration for being there in my time of need.
Very professional and fast! I recommend them for all HVAC, Refrigeration and Electrical needs!
Excellent customer service! Completed the job in a timely fashion and made sure everything ran as it should.
Best customer service,experienced mechanics,honest billing.great place to supply all your refrigeration and air conditioning needs
Great experience with this company. Reliable and professional.
always easy to work with, fair pricing and great communication!!!!
These guys do awesome work!! Very professional!!
Fast service very knowledgeable love this company