Reviews (23)
Order motor oil online and after 17 days i had to cancel the order because they would not send me the product. Their explanation was that the their vendor did not send it to them itself. Why would you put something to sale when you cannot meet the deadline to mail the item? joke
Ordered a metal bookcase online and had it shipped here. Cheapest quality, flimsy metal I have ever seen. Damaged out of the box. No time to wait for a replacement. I always thought Grainger had top quality stuff.
We ordered bulbs and filters for our church and the service was SUPERB! Friendly, Consiserate, Caring & Timely!
Took my client there to return wheels for his wheelchair. The lady that helped us was very kind and helpful. She actually went above her duties I felt. She looked up the website for the actual wheel and printed it out for us. Made it very easy for us to order the wheel when we got home. Thanks so much. Wish I knew her name.
Awesome customer service
Good customer service!
Great place great crew and love how they treat you.
Had my order ready in just a few days, and e-mailed me as soon as it was in the store. Also diligently searched for another item that unfortunately had been sent back due to failure to pickup in time , and reordered promptly. Much appreciated.
Awesome service!!
Pricey, but if you need it they will do all they can to get it for you
Great place to get hard to find electronic, electric, tools, and safety equipment
Always a great place to go
Terrible customer service! I purchased an $800 generator from them. Gentleman comes over to set it up. It's broken. He loads up this 400lb generator and takes back and they won't exchange it!!! He had to find someone who would fix it under warranty. This generator still had tags and stickers on it. I will NEVER go back!!!!
Had what I needed and easy pick up
Very nice people with a drive up service. Makes it convenient.
Amazing services and friendly employees we were looking for a motor and they helped us to find it plus opened up an account for us so quickly that I was impressed thank you so much. Excellent service
Way Overpriced!
Had exactly what I needed and great customer service
I bought a 4 bags of a product called Quick Dam 9×17ft bags. Hoped they would stop the flow of water in my basement. Product is no good. Product failure. I am going to contact Grainger for refund. Not sure if they will take the product back since it was used. However product is not what is advertises. Its a gimmick Grainger is a great store. They have goods that Lowes and H Depot does have in stock.
Called knowing only that I needed a water pump. Unsure of exactly what I need was transferred to tech help line. Ask a few questions told were to find info and boom had part shipped to nearest location next day. The staff there was polite also.