Reviews (100)
Trash company the guy come in and he just said you need a new ac without even check it and the estimate guy told me don't speak to me I don't have time to waste I will just write you an estimates. They said they will charge me 104$ they charge me 116$ for nothing. It's a scam company and I don't like the way they treat me.
We are very pleased with the installation of our HVAC system. Very informative about using the thermostat as well as advising when to change our filter. Thank you ARS!
Despite the scheduling issue for the 3rd time; despite complaining and no response from a manager for the 2nd time; once I read the notes from today’s visit for A/C maintenance the technician who was alright but he wrote in the notes that the customer declined him from coming in the house and he was not able to do something in the house. He Did Not ask to come in the house. Also he commented on $300 for Freon that I did not need so why mention if I don’t need. He also tried to give me a lesson how many ounces equals a pound. As I continue to read the notes I’m wandering if I actually needed the part (compactor). I don’t believe it was needed but I did pay ARS labor fees. I agree with the other people and what occurred was not needed.I don’t know if he cleaned any coils; Freon licks I don’t know. I suppose this is what we have to work with.
They came out to repair a gas valve issue and I called for days asking to speak to someone about the cost. They have yet to call me back about the price I paid to get it fix. I continue to get people that can not provide any assistance. This is ridiculous.
No showed the first day and did not call to say they would not be coming. Did the same thing the next day. If you are looking for a reliable company then I would try a different place.
We just spent 19,000 on a new heat/ac unit one month ago. We already have had two issues. First, the thermostat broke? Brand new. Now, it’s 59 degrees inside my house and the heat is blowing cold air! We called ars and they said they were going to come take a look today Sunday from 11-1pm window. They called me at 10:20 while I was busy outside doing something and I called them back 20 min later and they called cancelling our appointment because we didn’t answer the phone!! The correct thing to do was to come to our house and knock on the door like a regular company. Ars is so unorganized and now we have to freeze to death another day. They are quick to sell you services but have excuses to come fix the issues.
On the schedule from 5pm to noon the next day. No tech call. Multiple receptionists, who were kind, but the dispatch never responded. We called Mebane Air & they got right on it!
. I feel set up. Friday July 29 I signed up for check up on ac unit. The tech was nice and professional and said I will need a filter in the attic unit soon but everything was great. The house and unit is 2 years old so I shouldn't be having any issues. Yesterday my unit stopped cooling my house. I called about the thermostat because the numbers weren't charging the air. After checking it and finding out there wasn't an issue with it, I turned system off and ran old timey window fan for the rest of the day. Sunday morning I noticed a puddle of water in my downstairs bathroom. The wall was wet. That tells me that the ac unit in the attic is or was leaking. This happened a month after y'all service. I feel set up!! Now y'all charging to come diagnose. I don't think that's right since it's coming from a spot where your tech was at. I can't get up there.
My ac broke down last tuesday August 23, 2022 and I contacted them at 130 am and actually spoke with someone, they came out ahead if schedule that day diagnosed the problem and got the ball rolling. I have called for two days 8/29/2022 and 8/30/2022...... the first day was told my part wasn't even ordered yet.......what I am sitting in a house in NC with no ac and it's sweltering......who has money to throw away on a hotel room. To keep cool......was also told someone from service would call me back.....guess what....nothing. so called again o. 8/30/2022 twice was told the same thing....someone would call me back.....nothing.......they are probably in their AC Office and homes not worrying about the heat......it amazes me how fast they came out when I needed a new unit but in but after paying 12000 for a new unit, how they can't even pick up the phone to return a call when a customer is sweating because of no AC.......am considering another company for my service contract next year. VERY UNHAPPY CUSTOMER
One of your drivers with a big beard almost ran me off the road. When i honked at him, he honked back and flipped me off.. classy company
Don’t trust them when they say there’s a warranty they will charge you when they come I have 10 years warranty I call because they nest thermostat not working she said will be $109 Charger for diagnose I told her I have warranty it’s just been 2 years since I have it she said they change the policy and I need too pay for it even if they did it last year. So don’t trust them don’t deal with them.
Im an 8 year HVAC journeymen in the Chicagoland area and this company just tried selling my Aunt and Uncle a $10 part for $550. We sell this same part in the Chicagoland area for $125 installed if you belong to our maintenance agreement, takes literally >5min. I understand inflation, but I cant wrap my head around this type of mark up. Please shop around with other companies because if my family didn’t have someone with this knowledge they would have gotten severely ripped off.
I called this company when my AC stopped working and the guy that came by was a strait up crook. He told me there was a coolant leak and my whole system including ventilation needed replaced. He then went on telling me there was asbestos though, so the company couldn’t do the work, but I could call his friend to do it for $16,000. First off, there is no asbestos, and I have an inspection to prove it. Secondly, I called another company for a second opinion and they said there was no coolant leak. The fan motor had failed, and they were able to replace it for $750 which included labor. Please save yourself some grief and call another company.
I have had more problems with this unit in 3 years than I had with original unit in 15 years. How do you tell a customer they need freon but can't tell you how much you need but it will be $900. I regret doing business with this company. When you look at the reviews they're either a 1 star or a 5 star. So, that means you will get really good service or really bad. Don't take a chance when money is coming out of your pocket.
Needed my water heater replaced. They came out did and estimate and got it replaced same day. Did amazing work and looks better than before. Its even up to code which im happy about. Great price and great service. Everybody was nice and helpful.
Great service, got my AC and heat pump system, at a affordable price, also, financial options. They approved you right away. The technicians make sure everything was installed correctly.
I have Thermostat that is not working with Wi-Fi. I called and they had a technician out immediately and said they needed to get a new thermostat. I have called back numerous times asking for updates and they keep taking my number and emailing another service. I would not be in business if I operated this way completely unacceptable no one has ever gotten back to me.
Company was comparable with my other quotes. Fast and efficient. Done with installation of new hvac system in 1.5 days. Very professional.
After service, customer service over the phone impatient and rude. I called for a copy of my invoice. I had additional questions about my service, she told me to call back. My technician told me his name was Mike but on the paperwork it was James. My HVAC is only 4yrs. old. Before visit, my thermostat inside match temperature settings now it doesn't. While Mike/James was outside checking the unit I heard him hitting my unit. I went to check and he was trying to put back unit cover. I don't have the time or money to pay for additional services because ARS damaged my system. Home Depot and ARS should be ashamed. I wish the invoice was more detailed report. I want to see temperature settings and readings. Only an one liner, telling me what I already know. Except now, I will have to call a Real Company to fix their mistakes.
This is my first experience with this company and my last and they haven't even installed my equipment.Only going forward because approved and in need of heat downstairs. First 2 warnings are the forged signatures on contract. I will inform the bank that is not my signature. Also don't do bad business makes your company look bad. I will not recommend ARS to anyone. Companies don't let your employees make your company look like this is the type of business you do by forging ppl names on applications. Now I'm calling Ally Bank.