Reviews (94)
Mark does a great job explaining everything and making sure our systems are clean and running strong. I can’t imagine there is better HVAC service out there.
Great experience all around! I especially appreciated their candor when discussing everything they found during regular maintenance because they simultaneously assured me that everything was in working order while also describing all the issues of having a system that's near the end of it's useful life... And they did all that without trying to upsell anything or any other pressure sales tactics, which is why they'll be the first ones I contact when I need to replace the whole system eventually.
Professional and thorough
Good job as usual from Rotunda!
Scott was very personable and helpful with the issues he handled for us.
Excellent service, knowledgeable and willing to take the time to answer my questions to educate me on the system. Very pleased with our choice to go with this company.
Scott was excellent and very patient. He is getting the need parts and I look forward to him coming back to get us up to 100%. I fully trust Scott and look forward to working with Rotunda. Jennifer was also excellent to work with. Very customer focused. All around good people.
We had an emergency and called Rotunda in Cornelius to examine our air condition as water was coming from the ceiling They came immediately, fixed the leak and even came back the next day to make sure everything was working properly. The price was very reasonable and working with Junior Batista was such a pleasure.
Scott has come to our home twice now to first repair the motor in the furnace on christmas eve and this time to repair the motor in our outside ac unit. He was a pleasure to work with both times! He was the only person who would call us back on christmas eve, and was there same day to diagnose the problem. We will continue to use Scott and Rotunda for any needs that may arise in the future!
Came out to repair damage done to soffit from previous crew. Guy showed up with no business attire no logo no business card. Shorts and a y-shirt. Took a couple of pics and left. Never heard back. Would not recommend this shady company.
Scott and Chase were excellent. Explained everything very well. Nice addition to the company!
When our ac went out we called another heating and cooling company and were scheduled for Monday afternoon. Late that afternoon, after there was no hope of getting a different company out that day, they called to cancel, stating they were overbooked and we would have to be bumped to the next day. THAT we did not appreciate, especially after being without ac for two days! We cancelled and scheduled with Prestige instead. Right off the bat we got an email message giving us an updated time window to expect them, and this morning Joey arrived exactly on time. He was friendly, professional, courteous, and patiently answered all my questions. He completed the ac repair promptly; he represented the company well! I’m glad things worked out as they did. We had a great experience with Prestige and will definitely use them again!
Scott was very through and explained what he accomplished.
The service was great. Maintained contact with me through the process. I live out of state so staying in contact with texts, phone calls and emails. I'm impressed. I'm in HVAC myself and explaining what the issue was and the execution of finding the issue and fixing it within a timely manner. Both technicians from the diagnostic technician and the technician fixing it. Very professional over the phone. Great place to call to take care of HVAC issues. Keep up the good work.
This was a very responsive company. Same day diagnosis and an expedited repair during a cold wave
Prestige Heating and Air are excellent. They are highly professional and pleasant to work with. I would recommend them to family and friends without hesitation. They go the extra mile answering questions and giving valuable advice.
Junior was professional and diagnosed the problem and fixed it quickly.
Excellent service from Junior replacing condensate pump.
Friendly staff and manager. Good value & quality. There was some scratch and dent on wall when moving in the box which I needed to repaint.
They came in did the work efficiently. Cleaned up after themselves...will definitely use Rotunda again. Thanks