Reviews (61)
So grateful to White & Williams, and Wayne who came out to service our system. Prompt, friendly, and efficient services. I highly recommend them.
Had 4 days of no A/C! They fixed it. I'm very grateful!!!!
Super
White & Williams recently removed my old oil furnace and replaced it with a new heat pump. I was a little hesitant at first because I read some unflattering reviews from a couple of years ago, but I'm glad I went with them. They were easy to work with, responsive, and on schedule. The work areas were left better than they found them, and I absolutely love my new system. Highly recommend!
Made a service call for a repair. I was told someone would return my call to schedule service. I called back 3 days later and was given the run around by the person answering the phone. I was then informed they were too backed up to service my system and to call someone else. Poor customer service to say the least!
The service technician checked out our furnace after we ran it out of fuel. He replaced the fuel filter and got it running in no time. Very satisfied.
Great service. Knowledgeable technicians.
My great grandmother who is 92 had them come over and she ended up having to go to the ER for her breathing. When telling the man that she couldn’t complete her service due to needing the go to the emergency room. He later told the business that she refused service and when she called after returning home from the ER!!!! They told her that they didn’t believe her and wouldn’t come back! The woman that answered the phone was rude and hateful! My great grandmother was a customer for 70 years and has happily moved on!
We have used White and Williams for more than 20 years at multiple properties. They are absolutely the most dependable and the best as far as diagnosing and repairing issues. We can't recommend them highly enough.
Have worked with them for years. Continue to provide timely professional service, especially if emergency!
They did a great job installing our new system in January. Problem is, it quit working 4 weeks ago and we called. We were told someone from service would call us to set up a service appointment. We're still waiting.
Pathetic customer service. If you want someone who's unreliable they're the ones to call.
W and W sent an experienced HVAC tech to my home. He diagnosed the leak in the indoor coil and recommended replacement rather than refilling a leaking system. Then he listed out the options for repair. A second employee is coming Tuesday (4 days later) to quote the repairs.
Not taking any new customers at the time.
Great company!! Always very responsive and always does Great Work!!
I just delivered there,your on your on.
Known for being an old and expensive company, I reluctantly called them. They charged me $160 just to verbally tell me I had an issue and didn’t provide me any written information (that they promised) for what I needed to fix on my HVAC. NEVER USE THEM.
The service was not timely. I suffered a week with no heat. I would not recommend this company.
I have used W&W for the past 5 years for furnace and AC maintenance. They have always been professional, respectful, on-time, and a pleasure to do business with. Jacob did a GREAT job today during his scheduled appointment.
The tech's that came and installed the unit did such a poor job, they had to come back and fix it after the person who was to turn the power on to the unit identified errors. My NEW unit has also gone out 3 times now in a span of a few weeks. The workers showed up with no notice one time and also cancelled appointment with no notice. The new AC unit that White and Williams installed has broken down again as I type this. I am disappointed and can't in good faith recommend this company to anyone.