Reviews (3)
This is not Sears this is Kmart
Made an appointment for service on our Kenmore Water heater. Waited more than a week for the appointment. Got a text mid-morning stating the appointment had been moved to the afternoon. Thirty minutes before the service tech was to arrive got another text saying the appointment was Cancelled and that I should call Sears Home Services, which I did because I was chapped about losing an entire day of my life waiting after already waiting for more than a week for service. "Why did you Cx?" I asked. The response was incredulous, "We don't service those type of water heaters." "I bought it from YOU! It's UNDER WARRANTY! How can you not service Kenmore products?" Three agents and I went back and forth for 30 minutes or more in an endless loop. They eventually made another appointment deep in December, which is 5-6 WEEKS from my initial call. I know they'll cancel it too because they "don't service that type water heater..." Bottom line is I'll have to fix it myself because Billionaire Eddie Lampert and Steve Mnuchin ran Sears into the ground while profiting from the sales of the closed properties and diverting those profits to their various other corporations, shafting an entire generation of customers and employees just to line their own pockets at our expense. Of course there are Forty-eleven lawsuits against these robber barons, but people like that are "Untouchable" because they have all that money they "stole" from all us poor folks to buy the best lawyers in the land to defend them using every technicality. Before those roommates teamed up, Sears was the largest employer in the United States. After they set their diabolical plan into action, the lives they ruined became so numerous as to be essentially infinite because of the future consequences of Sears imploding in on itself due to their actions, which wasn't "mismanagement," but a carefully crafted method of stripping Sears of it's assets over a long period of time. They're brilliant, but unscrupulous businessmen
Nice place to go.