Reviews (20)
We were told they we be by our house at 1pm. We were then told between 3-3:30. I called at 4pm after hearing nothing and they said they would be here as soon as they were finished with their project. At 5:30 I called and got no answer. Left a message and now it’s 8pm and still haven’t heard from them
On the whole, the experience with JB's was unsatisfactory and I would not engage them as long as a someone more responsive and reasonably priced can be found. Although I had decided not to leave a negative review, because they ignored my calls and emails to return and make a lasting repair I wanted others to know. About 1.5 months ago, they worked on my less than 3 year old furnace for 2.5 hours and billed $445. I thought this was unreasonably high ( a part was covered by warranty) but paid promptly without complaint. Then the furnace stopped working again in December and the company didn't respond to multiple calls and emails. Bottom line, I paid JB's $445 for a repair that lasted about 45 days.
Had them install a A/C system for my house and they put in a 3 ton condenser and a 2 ton air handler which is undersized. It would run for 17 hours a day. I called and asked them to correct the undersized unit and they told me to buy a mini split to make up the difference , get better sealed doors and windows ( which are new ) and keep my doors closed. If I had people over or used my oven it would never shut off . Stay away from them.
This company is awesome! They're there to help and not just in it for money. Johnny is an amazing tech, so kind. Candance is an amazing person and I always enjoy talking to her! Call them they won't do you wrong!
Called Friday at noon was told someone would be out that afternoon, if that changed would let me know. I got off work early to meet the guy & no one was there. I called & receptionist said they were stuck in traffic. I asked her if she would call them to get an estimated arrival time & call me back & she said she would. Never heard from her & no tech showed up. If they start out this flaky how can you trust them. WOULD NOT USE!
I am so impressed with everyone I have met at this company! Everyone is so friendly and responsive. They definitely go the extra mile to help their customers. I'm a local real estate agent and they came through for my buyer and gave us honest advice quickly. They will definitely be my go to heating and air company from now on!
Very professional quality work.
Thank you so much for helping me out when you did. What Great people!
I had a new HVAC system installed and I could not be happier! I interviewed 6 different companies and JB's by far had the best option for me. The employees were so nice and respectful. They showed up when they said they would and also kept their work space clean. I recommend them 200%! If you're looking for professionalism, a competitive price, AND the best service, call JB's Heating and Cooling!
JB's is a small family owned company with a wide variety of services to accommodate your heating and cooling needs. Their employees can work on antiquated heating systems as well as state of the art new appliances and gas piping. I hired them when a prior sub contractor messed up an install on a mini split system. They were willing to jump in and address a problem they did not create. After that they became my go to heating and cooling company because not only did they come to my rescue but they were one of the only companies who could also help me with my old gas powered forced hot water system as well as a gas piping install. They are very responsive when an emergency arises and mange their schedule well and will show up when they say they will. Best of all, they are a great value and and guarantee their work!
Only guys in Asheville that made time for me next day. My ac was broken, they came out and fixed a bad capacitor. Had my house cool again in no time. Thanks guys!
These folks are great! Dependable, knowledgeable, capable, and friendly. They always show up and do very good work. I would recommend them to anyone in the Asheville area.
Always very responsive. Good fair pricing
JB's heating and cooling restored heat to our church and parsonage in a timely manner. They are a knowledgeable and reliable group. We thank the Lord for them.
A+ Highly recommend JB and his team for their timeliness, expertise and honesty. We have had quite a bit of HVAC work for a commercial building completed by the team. They are always available by telephone for guidance with simple issues and regularly will stop in to check on the equipment if there is any question involved. Can definitely recommend his team for anyone looking for a hardworking honest group.
The owner JB and staff are first rate and I highly recommend. A reliable company with fair prices for good work.
Had a great experience with JB and his team. Outside condensing unit stopped working as temps started heating up in Jun. JB was recommended and service manager showed up the day after I called to troubleshoot. Found leak in outside unit, offered me options of repair or replace...we decided replace given the age of unit. Was told it could be as much as two weeks for the install given the back log of work as temps were on the rise. Next day (Wed) was asked if Sat installed would be OK since they had a slot open up. Then the next day (Thurs) was asked if I was OK with Friday (the next day!). Obviously, we were thrilled...unit install went off without a hitch thanks to expert effort by Major, Jeff and Daniel. Was very pleased with the overall experience from JB and his team. Hope I never have another HAC issue but, if I do, I will be calling them ASAP
I was sorely disappointed in everything about JB's (except the friendly receptionist). I called them to service a rental property and when the technician went out, he called to tell me that he couldn't fix the problem because there was no power running to my outdoor unit and that I needed to call an electrician before he could do anything more. I called an electrician who went to the house and saw that the breaker in the electrical panel had been tripped so he reset it and the unit started cooling. I then received a bill from JB's for $180 stating that they changed a capacitor and air filter and charged me for 1.5 hrs of labor, and a $15 trip fee - none of which was told to me when the electrician was there. When I called to dispute the bill, I spoke with JB himself who raised his voice and cursed me out for challenging the charges. This is not service... take your business elsewhere and save yourself the headache. Everything about this experience was worthless; especially their customer service.
When I called for appointment for a faulty AC unit, was told the service call would be $75. Technician showed up in timely manner, found freon was low on older AC unit. They billed me for $85 service call and then a $15 trip charge. They also quoted new AC unit to replace old. I ended up getting 3 quotes and theirs was $1,100 higher on comparable unit.
I love these guys. They are prompt, honest, affordable and real nice people.