Reviews (45)
I've been relying on this local business for years to maintain my HVAC system, and they consistently provide exceptional service. The father-son team is trustworthy and highly skilled. The woman I spoke with for scheduling appointments was also incredibly friendly and responsive. Their top-notch service and friendly support make them my go-to choice for HVAC maintenance.
heating furnace died , called them to shedule a repair , their office is 2 min away from my house , recept. proudly told me they did not service my area. What a loser.
We were very pleased with the service. The young man was very responsive and efficient. Fixed the problem and it was within our budget. Definitely will use the again if needed.
I cannot attest to the quality of work Shane and Sons does because, due to what I can only attribute is bias against my lender, Shane and Sons did not complete the job. I called the company to diagnose my furnace which was no longer blowing air. The young man that came to my house was phenomenal! He told me exactly what was going on, explained why this happened, and the specs of the equipment I had. He helped my choose a new furnace and I left the interaction feeling valued! I secured a home improvement loan from Home Headquarters and as such, the organization needed Shane and Sons W9 to pay the contractor. Shane ignored 3 requests to complete the form. No verbal communication about any concerns he had. Just plain did not answer. Because I had 2 other large projects tied into that loan that needed to begin, I had to choose another company. The tech that came out initially, called a few days ago to say he was on the way to complete the work (I forgot we set an appointment date when he came). When I explained what happened, the young man was extremely remorseful and apologized for the situation. If it’s your goal to do work with people who have strong values and integrity, not sure if this is the company for you. I’m very disappointed because I trusted that tech. It so sad when the leader of a company fails not only the customer but their employees as well.
Great first experience with HVAC company in syracuse. During a busy season we were able to get same day service (Thursday) for a failed condensate pump. I believe the technicians name was Jason. He was up front about pricing and knowledgeable about options for our budget! Will be repeat customers in the future!
Furnace stopped working when the temperature was-7° and he immediately came over and promptly provided a solution. Was very kind and professional. Highly recommend!
Can't say enough about these guys. Always friendly, professional and knowledgeable. The best service every time!
Been using this place for years, very dependable,and professional, highly recommend them.
Called Shane on the advice of a friend. Our AC stopped working--it's 89 in the house. Explained the problem and Shane will be . here tomorrow. Very pleasant and responsive person on the phone-- Read all the 5 star reviews--hope to add my own , so only 3 stars now.
I am very pleased with the service I get from Shane and Sons, They are honest and helpful.
Shane and Son came right over because of loud banging in pipes. They discovered the problem was a switch had been turned off. They did not charge me! Wonderful honest company. Highly recommend them!
I had no heat, my furnace kept turning on and off and my usual guy wasn't available and sent over a friend, but it wasn't what they had thought and recommended that I call Murrays who wanted 100 to walk in the door, the other person though it was possibly an expensive issue. So, read these reviews and gave a call. Was told an hour and Jason was here in twenty minutes. He was professional and friendly. He fixed a faulty wire for less than what it would have cost me to have Murrays walk in to the house!!! Super impressed. A dishonest person could have just told me that it was the control board (which is could still be, as he was upfront about the possibility). So refreshing to deal w/honest people. Thanks so much. Highly recommended!!!!!!!
My mother told me to call a certain HVAC. I called them, and apparently they didn’t need to answer the phone even being open 24/7. So I googled HVAC repair and Shane and Sons came up. Ic called them and within 3 rings picks up with a professional opening. Now I am bought in. I explained my situation and he got a technician out to my house within an hour or so. The technician was very intelligent and his listening skills were top notch. He told me my unit needs to be replaced seeing as it’s 30 years old but assured me we would be back up and running tonight. So I am going to use this company to replace my unit and also install an AC as well! Thank you Shane and Sons. I will definitely recommend you to anyone I know that will need any work done!
As always fast courteous service.always fair and informative. Would highly recommend. Used twice couldn't be happier. Took care of my brother who thanked me for the recommendation.
Shane has always been so responsive to any and all HVAC needs we have had. From a very competitive price and fast work on the install of a brand new unit, to his responsiveness and professionalism whenever we’ve had an issue or needed general service, Shane is my go to service provider. I highly recommend his company.
Shane And sons are honest and accommodating. I can say they are trustworthy and timely. My go to for any HVAC needs.
Highly recommended. Reliable service. Great company to do business with!
Shane and Sons are the best HVAC professionals I've ever dealt with, including both business and personal interactions. It's not uncommon to see Shane himself come out for the calls! He's super friendly, professional and won't nickel and dime you. If you have an HVAC need, I cannot recommend Shane and Sons enough. Highly recommended.
We talked with another contractor before talking to Shane and buying a new furnace and AC unit from Shane. The other contractor did an inspection and collected a lot of data, that was supposed to result in a computerized recommendation for what we needed in our house. The data was inconclusive in that it did not seem to fit the computer program. There was no computerized recommendation. That contractor then recommended a two-stage furnace and the same AC unit that Shane recommended. Shane does not stock or sell the two-stage furnace because he does not think they are necessary in our central NY climate. He also said, contrary to what the other contractor said, that the two-stage units are noisy compared to single stage. We did some on line research and found that a common complaint about the recommended two-stage furnace was that it was very loud; one person said it sounded like a jet engine. Shane had done his homework about our house on line from public sources. He was prepared to recommend the single stage furnace that he did suggest to us based on his research and experience. The other contractor could have done a second inspection after installation and we could have gotten a second rebate from NYSERDA. In either case we could get a rebate from National Grid. The bottom line was that our final cost with Shane was less than with the other contractor, even if we got the same, less expensive, single stage furnace from the other contractor. The second rebate sounded good, but high mark ups and installation costs by the other contractor more than offset the second rebate. The installation crew, led by Shane’s son, was excellent. They were neat and clean. They were not put off upon learning that we had discussed with Shane that the AC unit would be installed far away from our furnace, that a hole had to be cut in the ceiling, that they had to figure out from the outside where to drill the exit hole and that substantially more material would have to b
Shane and Sons just installed a new furnace and central air. Very pleased with their work . They are very knowledgeable and honest. Shane will only give you what you need and not try to sell you something too small or big for your size house. They are a small family owned company that you can depend on. HIGHLY recommend them.