Reviews (38)
Juan was thorough, knowledgeable,polite,and professional. Thank you for sending him.
I work here, so…
I went through six different companies with many led downs until I found this community service.They are honest and very reliable. The service was very professional.If you are looking for great service like I was, they are number one. I recommend their quality of service you won't be disappointed!
What can I say about Community 11 other then they provide tremendous craftmanship, thorough analysis and extreme value in their work and customer service. It all starts at the top and filters down. Starting with customer service. It was impeccable starting with Sally who setup my appt in the most timely and efficient manner. She was so pleasant to deal with and accommodated my schedule as is not found in many other companies. Anthony Sr. and Michael (the owner and son) and rest of staff took the time and had the patience to explain and inform me what was needed and not needed thereby not upselling me equipment or service that wouldn't be required. That says everything you need to know about this company. Integrity. Even after when I had questions after work was completed, they took their time to re-instruct me in proper operation/maintenance of equipment (I'm not the sharpest pencil when it comes to this). Let me end with this: They are an outstanding Heating and AC company, but more importantly you will find no better, honest, and competent people. They under promise and over deliver. It’s rare that you find a big company that has many big clients as they do who still worries and cares about the small clients. Would highly recommend.
EXCELLENT COMPANY VERY RELIABLE WOULD HIGHLY RECOMMEND THEM
From the first phone call to the install of my new ac units the folks at Community were prompt and professional. They provided clear direction of what my needs were and the ac unit options I had. The techs who came to do my install were very polite and professional. The guys did a beautiful job installing my units, they worked very clean, had great respect for my home, when they were finished it looked like they were never here. Even their trucks and tools were spotless! Excellent experience all around.
Great service quick response
The service I received was top of the line! They came right away and were very attentive. The technicians were very professional, pleasant, and kind. I am very happy with their service!! Definitely recommend!
They came on Saturday to look at our ac unit. Five minutes in the door and charged $179. Told us it's the compressor in 5 minutes. Never followed up with an estimate. It's a heatwave and I have elderly parents. No call back and it's wed night. Bad business and customer service. They lost us as a customer.
Jonathan was very knowledgeble, and courteous.
Was very pleased with the installation of my new furnace! They replaced my furnace and hot water heater! Very professional and courteous employees!
Community II Stands the test of time and very reputable. From the installation of my heating System via the Builder back on 1992. Replacement various equipment (hot water heater(2)) addition of a whole house Humidifier 1994) Installation of an Instant Hot water heater. The Instant hot water heater was problematic.. not there Community II Fault. I had an issue with the install and it led to a discussion with the owner. Which was very understanding and explained some issues...(size of pipe that needed to be installed.) Which was corrected. We later took out the instant hot and installed the good old Hot water heater!!! Flash forward to 1/22.. Out heat goes out during one of the coldest days.. Google / Nest Thermostat CS says it's the "C" wire. I am now in another house with Heating and AC about 5 years old.. ??? So I deal with Google CS for over 5 days... finally we install this gizmo If u don't have a C wire.. (That was insane. Just wanted to see us products.. (there was nothing wrong with my thermostat) The reason my heating system kept shutting off was the board was bad. Community II was able to come out the next day and diagnose the problem (we needed a new board) The board was ordered that day and took 2 days to arrive from LI.. (Community II kept me abreast of what was happening..And even explained that the dealer only ships no pickups.. bummer as we had no heat and I was worried the pipes would freeze over our crawl space.) The board was replaced under warranty.. (Which the Tech gave me my Model and Serial number of the Furnace (even wrote over the #in pen on the carbon copy of the receipt.) I strongly recommend Community II they were professional, honorable and have strong ethics. They have never tried to take advantage of me and have always been fair and responsive.
I needed my in the wall serviced and I was told they don't service these air conditioners, only central air units. Thats the day when it was 90° outside. I watched a YouTube video and fixed it myself. Thanks Youtube.....
I called community because I wanted to add a vent to a room in a second floor bedroom, because of lack of airflow from the current vent. Anthony came by and recognized a potential problem that I could fix on my own. Long story short I took his advice and it worked. Instead of him coming in and just saying yes I can add the vent and make a quick few bucks he was straightforward and honest. He was friendly and forthcoming. I would recommend everyday of the week and twice on Sunday.
Jonathan came in to my house to look at my hot water which was not working after a flood in my home. Jonathan was efficient, well-skilled and polite. Within 15 minutes my hot water service was restored. I have been using this company for 8 years now. Very honest and fair pricing. No games, no drama. They could have told me I needed a new watet heater or any other part. Honest people. I HIGHLY RECOMMEND this company.
I was having trouble with my water heater. Michael came out and was very professional and efficient.
The office staff was very nice and acconadating. The techs were to my home within 1 hour. They were kind and respectful. They wore mask and washed their hands. The job was completed quickly abd neatly. Highly recommend
Felt very confident with choosing Community II, Especially after my wife and I spoke w/ Michael. Very courteous, knowledgable and professional
They responded fast... overnighted the part for my system .. came the same day they received the part... professional polite understanding... if i could give 10 stars i would
Community II were professional and courteous. I was very pleased with their service and highly recommend them for any heating and air conditioning needs.