Reviews (21)
I had a very good experience with purchasing and installing a new AC unit from Lion. Customer service David and his technicians were very polite and professional. David always returned my calls asap. I did not compare prices but it was the professionalism that made my decision. Stress free is most important especially in a town like NYC.
Stay away from this place. Even if it’s the last option, don’t bother. They charge an above market rate just to show up. I’m convinced they send their worst repairmen out first so you are forced into having them come back again. They are impossible to get on the phone. When it comes to fees, they tell you one thing on the phone and invoice you something way higher. They are the least professional business I’ve ever dealt with. They left us without air conditioning for an entire summer due to their incompetence.
Because I previously used this company for many years for regular PTAC cleanings without a problem, I am amending my negative review and adding back some stars after a new interaction. Long story short is that we had a difference of opinion related to the work required on my PTAC, I felt I was being taken advantage of and overcharged, but after seeing my negative review, the manager got back in touch and resolved everything to my satisfaction.
Terrible company. Read the 1 star reviews and stay clear of these crooks!! One set of technicians arrived and said they needed to order a part then a 2nd set of technicians arrive and say they don't know what the other technicians were talking about and say the unit needs to be dismantled and brought to their shop for inspection. All this on a unit that's not more than 3 years old. Don't fall for their free 30 second inspection of the other units scam like my tenants did. They claim my other unit needs to be replaced although my tenants had never reported any heating or cooling problems with it. This is a fraudulent company with corrupt business practices. Save yourself the headache.
Very unresponsive.
They send their little solicitation post cards advertising services they can't actually deliver. Then when you call and ask for the services they advertised, they give you nonsense about needing to take your ACs out and bring them to their factory for a week in order to install a wireless controller. then, when you asks them to explain how that can possibly be the case, they hang up on you. Customer service is clearly not something they even strive to be good at.
Ordered and installed 2 PTAC units. Excellent price, arrived on schedule, professional installation. Very clean.
Used Lion because my apartment building recommended three different AC repair contractors and Lion was the cheapest option. Big mistake. After a quick 2 minute initial inspection of my AC unit, a crew arrived the following week to repair it. It seemed as though the repair team was able to replace the fan and it worked normally again...until I tried turning off the AC after the crew left. The AC unit started smoking and wouldn't turn off. I had to manually unplug it and call Lion again to come fix their mistake. So a couple of days later another repair crew arrived and took the AC unit to their shop. Its been almost 2 weeks since the AC unit was taken and I still haven't heard anything about an ETA for it being fixed/returned. I've called multiple times over the last 2 weeks but just keep getting told someone will call me back later in the day (which they never do). I don't leave reviews often but have been very frustrated in dealing with Lion. Like other reviewers, Lion doesn't seem to have a problem collecting credit card info and charging for faulty repairs. In summary, I'd highly recommend taking your business elsewhere.
Multiple problems. Kept the unit for weeks before telling me what the issue was, charged me more than I was quoted, and its the 3rd time they worked on the same unit they installed only 4 years ago. It's my fault for using them a 3rd time, won't make that mistake again.
Very unprofessional and rude! From the office staff to the workers. They are not easy to deal with and give a lot of attitude.
This place likes to Scam you. Creates fake invoices and you'll have a hard time disputing this through your credit card. This place never did any service but took my credit card information down. Then they started charging me. I'm just warning others to avoid at all costs.
It's the service ever, great job Lion Enterprise
I am a formal employee of this great company Lion enterprises .No longer am I with this great company , I worked with lion for almost 8 months so there for I have nothing to gain by writing such a review Let me start by telling you that the owner John Liontos is the best Boss anyone can have he sincerely cares about the customers and his employees A boss can make an employee look foward to getting up and going to work in the morning while other bosses can make you dread to get out of bed.John Liontos has a natural gift for motivating his employee , He gained my admiration and respect , He models high ethical standards and sets similar expectations for his employees.John makes an effort to know all his employees on a personal level he shows compassion and sensitvity towards his employees making them feel valued and respected, There for if you are thinking to receive services from lion enterprises you will be in good hands My ex-co workers Tim K (phone ) , Mike B, and David S, were the best co-workers anyone can ask for these gentleman sincerely care about taking care of the customers . I recommend this company hands down .
STAY AWAY! Called for a cleaning and instead, they caused a leakage in my unit. When they returned to repair the unit, it was agreed that there would be a $0 charge. Turns out, after they take your credit card, they just charge you whatever they want. IF YOU WANT HEADACHES WITH CREDIT CARD COMPANY, FEEL FREE TO USE THEM!! But I am never going back to them again! Side Note: During their second visit, they rescheduled me for another time and made me wait 6 hours for them. Terrible customer service, terrible services, and dishonest billing! STAY AWAY!
AVOID AT ALL COST!!!!! Extremely unprofessional and overpriced service, and very bad customer service! Would never ever use them ever again!!! Stay away!!!! I called them because one of my PTAC units is leaking water. The first appointment time was between 1PM to 5PM, and the technician came at 5:20PM without informing me they were running late. Fine. I understand sometimes job took longer than expected. The guy checked the AC, put some duct tape on and told me it should fix the problem. I was being very skeptical but fine. After running the AC for one night, the water was still leaking and was even more! So I had to call the company the next morning and asked for a follow up visit. For the follow up visit, I specifically told the cstomer service to call me 30 mins prior to the technician appival. Guess what? Not only nobody called me, but the technician just came to my apartment and took my AC unit back to the shop without even telling me!!! The only way I found out was through a system generated email saying my work order was completed. WTF???!!! I had to call them again to find out what's going on and they said oh normally when we can't fix the problem we just take the unit back. Seriously???? You took my AC back to the shop without even telling me???? When asked how long it would take for them to find out the problem and fix it , customer service said 7-10 business days. Seriously??? You expect me to live without My AC in August 90+ degree NYC weather for two weeks? Even worse, when asked how much it would take roughly to fix it, customer service had no clue but mentioned that if I don't want the AC fixed due to the possible high cost estimate after they take the unit back, I have to pay $160 to get it delivered back to my apartment. Wow that's the most ridiculous thing I have ever heard in my life. Not only the company takes 4 times longer than other providers to fix the problem, but also they charge you $160 for getting nothing done. Note that I already
Hmmm. Despite the less than high ratings they have here, I had a good experience with Lion. They came once to diagnose the problem, told me what the price would be, returned it on time and even came back to tweak a small problem at no charge. Very good with email communications which is all I ask! I thought the price was fair, although I didn't shop around (shame on me).
Awful experience. Used this company (at the manufacturer's recommendation) to fix a broken PTAC. Missed their first appointment then came a week later. The four-week shop estimate turned into 6 weeks and I'm pretty sure that only happened because I started calling to check on the status. Less than two months later, it's dead again with the same problem. They are refusing to honor their 1-year warranty and won't even look at it again unless we pay for another service call. Requests to speak with a manager have been a series of not-returned calls.
Stay away from this shady company. Will try to take your money before looking at anything and will rarely return your calls. Soonest follow up is a week later then drop it on you. Plenty of companies will come sooner and charge less with much better customer service. -Update 7/25 Got a call from the general manager who apologized and assisted in my complaint. Agreed that the front end customer service requires great improvement. Raised the review 1 start as he agreed to help.
Much room for improvement. Much higher priced the others and late scheduling.
This review is relating to my recent experience hiring Lion Enterprises to fix two broken PTAC units. Maybe you see some positive reviews about this company but do not be fooled. This company changed their name from Lion Aire recently, so check out the reviews on that company too—there you will see a longer history of bad reviews. It is my sincere hope that this review spares customers from dealing with Lion Enterprises and I sympathize with others who have had similarly bad experiences with them. When I first called Lion Enterprises (June 2017) I was given an appointment three days in the future and an appointment window of 12PM to 5PM. They stated that they would make an attempt to fix the units onsite but could not share a rate sheet or provide any cost estimate. This should have been my first red flag. I had to take off work to be home for the full time window of 12-5pm, and despite my checking in with them periodically the day-of, their technicians did not arrive until 5:30PM-- outside of the specified window. They offered no apology about the lateness and instead made excuses about tough parking. Their technicians arrived with no tools and had no plan of fixing my units onsite. One used my bathroom and tracked mud on my bathroom floor and left my toilet a mess. Ultimately after 5 and a half hours of waiting they left with both of my units and refused to give me an ETA for fixing and returning them, as neither one of them was experienced enough to diagnose anything onsite. They do not send experienced technicians to your home. I called to check in on my units after 3 days of them being at their shop and was advised that I should have been told it can take 7-10 days for an estimate. This was complete news to me. They complained to me that they are very busy this season. I called on the 7th day and on the 10th day and spoke to various people in the office. Ultimately I got through to David, who referred to himself as the manager. He sympathized w