Reviews (51)
I cannot speak highly enough about Hitech's customer service. They were quick with all email responses and patient when I had to go back and forth with my condo's management company before I could install the units. I got great price on units and service was quick and easy. I highly recommend Hitech.
This is a REAL review. Response from Owner below claiming they were hacked....Sorry. I have receipts and have shown pictures. I used Hitech in 2020 and 2021. I paid for them to remove & store my AC. Per their website "A comprehensive Steam cleaning (Saves money on Steam Cleaning. Click here for more information)Spray painting the base of the unit, and if required other parts to prevent rust". This did NOT happen. First, I made reservation to have the AC installed approx 4 weeks ahead of time. I was clear that I needed a specific time window (I paid someone to be home). They never showed up...I called them repeatedly "We will check and call back". One time they called back and thought I was a different apt. That went well... That is bad enough but when I turned on my AC and black pieces flew everywhere! I thought it had all been blown out but the following day when I came home from work pieces were all over my bedroom. As you can see from the picture, they never did anything for the rust. Certainly never steamed cleaned. When I called, they gave me the usual "we need to call you back". When they ultimately spoke to me they said that was not a part of their service and that I would have to pay additional money. I told them to look at their own website. They said they needed to speak to a manager and call me back. I am still waiting for that call...it was in June. Do NOT use them!!! I have never left a review before. They are just horrible!!! Update: I have received two messages from Hi-Tech. Both messages asked if I was using them again? Never did I get a call back about my installation. They lie
It was a real pleasure dealing with these guys. I had a leaky HVAC unit that was installed poorly. Several technicians weren't able to solve the issue. These guys were very professional, found the issue immediately and fixed it super fast. I appreciate the great service. Their phone agents are a pleasure to deal with as well. Thanks!
Very good
This place is extremely unprofessional. They don't provide advance notice on when repairs will be done. They also lied about everytime they were scheduled to return. Inconsiderate about people's time.
He was very informative and walked me through the service and even gave me lots of information about my HVAC system. All in all, it was a great experience.
quick to come and give us a quote and arranged for the installation within a few days. Happy with the service provided.
Excellent service, thank you for being timely, kind and clearly explaining the issue to me.
He was very knowledgeable and professional. He discovered that I did not have an issue like Reliance had mentioned . He saved me a lot money. I was very happy with the service!
Very impressed with this company. From the woman on the phone who booked my appointment, to the service tech, to the sales rep, every step has been a wonderful experience. We will be pleased to continue doing business with you!
Great service. Very courteous and professional. Extremely prompt & punctual. Highly recommend using them. Thank you very much
They were on time, answered any questions [ including explanation of module operation, app set up and location of room ducts], completed all work on time and cleaned up afterwards
Extremely unprofessional business, that relies on scamming. They offer a visit and diagnostic from their technician, and the technicians showed up unprepared, and very unprofessional. The technician that came into our office, was rude, and took 3 minutes to determine that the "heating" was not working. When I initially called the company I informed them that the heating wasn't working. And they charged me $125.00 to tell me exactly what I told them was wrong with the unit. 3 minutes into his service call he informed that the unit needed to be taken into their repair shop and that would cost me $900.00. I asked the technician to provide me a detail issue of the service and issue, and he then told me he has to leave as he has another service call. The technician was not hear for more than 5 minutes. When I called the company the Manager "Eddie" decided to go back and forth and called me a thief, because I questioned their business model. They bombard their technicians with a whole bunch of service tickets and charge every client $125.00. Although I am not concerned with the $125.00 that they have charged, as I will dispute it, I AM WARNING EVERYONE AGAINST THIS SERVICE. They are a SCAM, very UNPROFESSIONAL, and their manager, rather than de-escalating the situation, escalated this issue. As a business owner in NYC, and in Harlem. Also involved politically I will insure that this does not occur to anyone else in our area! This is one is from my personal Account
Extremely unprofessional business, that relies on scamming. They offer a visit and diagnostic from their technician, and the technicians showed up unprepared, and very unprofessional. The technician that came into our office, was rude, and took 3 minutes to determine that the "heating" was not working. When I initially called the company I informed them that the heating wasn't working. And they charged me $125.00 to tell me exactly what I told them was wrong with the unit. 3 minutes into his service call he informed that the unit needed to be taken into their repair shop and that would cost me $900.00. I asked the technician to provide me a detail issue of the service and issue, and he then told me he has to leave as he has another service call. The technician was not hear for more than 5 minutes. When I called the company the Manager "Eddie" decided to go back and forth and called me a thief, because I questioned their business model. They bombard their technicians with a whole bunch of service tickets and charge every client $125.00. Although I am not concerned with the $125.00 that they have charged, as I will dispute it, I AM WARNING EVERYONE AGAINST THIS SERVICE. They are a SCAM, very UNPROFESSIONAL, and their manager, rather than de-escalating the situation, escalated this issue. As a business owner in NYC, and in Harlem. Also involved politically I will insure that this does not occur to anyone else in our area!
STAY AWAY from this company. They broke my AC, when I asked for repair they told me to purchase the part and they would reimburse me. Sent the receipt and they have claimed the check is in the mail for years now. Would just give up but they spam me with emails. And when I call they just put you on death hold forever and then don’t pick up. The absolute worst customer service of any business I have ever experienced.
very knowledgeable and professional. He took care of installing 2 vents and changing a filter.Thanks a lot for your good advices!!
This company already has 5 stars!! Gary came out and fixed everything. Very efficient. I will use again and recommend this company.
Fast, efficient, professional, and same day accommodating if necessary. The last thing you want is no heat in the dead of winter, and a broken AC in the scorching summer. I've been using them for 5 years now, and they always take good care of us. Highly recommend.
They are always reliable and helpful. Especially important for those of us who are senior citizens and even those who are not. So happy I found them.
Excellent Experience - extremely responsive, quick turnaround, thorough installation, and fair value…