Reviews (36)
Bgfyyuuhu
Edit: After leaving this review I received a call from Paula who was concerned that I had not received the estimate, as it was completed promptly by the technician the same day. She determined that my email info was incorrect and rectified everything immediately. She resent the estimate while we were still on the phone so she could confirm that it was in fact received. I also received a follow up text with direct contact info for both her and Carlos. I’m glad that the company contacted me to cleared things up. I figured it was an administrative error and left the original review hoping they’d see it and reach out, which they did! I look forward to working with Ice Age in the near future to install our new mini-split system. Once the work is done I’ll return to leave another update. Thanks again to Paula for her professionalism and attention to the situation. —————————————————————— I had high hopes for this company. Called for an estimate on installing 3-zone mini split in a 2 br co-op. The estimator was punctual, professional and respectful of my space and wore shoe covers and a mask. He talked me through some options and said he’d email me an estimate package to present to our board; this was the day before thanksgiving so I gave it til Tuesday the following week. No email. I even called them and left a voicemail requesting the info, and nothing. 3 weeks later and I’ve heard nothing back from the company - no callback, no emails.
Great company for installing ductless Mitsubishi AC
Wow wow this is the worst company ever They don’t even know what they doing cause this ppl installed over four AC tell me how they never work properly, like right now it don’t work I have no heat everytime I turned it on it just stay on for no reason cause it give me no type of heat or air. The funny part is they send a guy to (fix it) but nothing was fix. Never again
Provided a timely consultation and equally timely installation of a very difficult project that most would not even entertain doing. I can’t recommend them highly enough. The workers were excellent and took all precautions needed to protect the work area. I would give them six stars if that was available.
As part of three units in a small co-op we began research on the install of mini splits. Many can attest that identifying contractors to work in your home is an extensive process. We met with 3 contractors and ultimately decided on Ice Age. Reasons why: All intake sessions with the representative were detailed, direct, and informative. We were provided with timelines that were reasonable and on target. Professionalism was paramount and the team that worked in our building treated each space as though it was their own home. They led with excellence, whether it was the electrician, installers, painters, and technicians each were clearly at the top of their craft. And more importantly the follow up and engagement they continue to provide once everything was installed has been exceptional. This is a company that leads with excellence and truly cares about the quality of their work.
Unfortunate to give a negative review but this is how I and others choose companies so it’s important to share. Did a good job with installation but they will not return my calls or email asking for routine maintenance service. Gave ample opportunity before posting this.
Ice Age installed a mini-split unit in my basement. Victor, Jovani, Angelic and the whole team were professional, attentive and responsive. Everyone involved with the installation took pride in their work and respected my home. They were neat, clean, organized and very knowledgeable. I am pleased with the service and the unit. They also fixed the outdoor electrical in my yard. I look forward to adding more mini-splits and using other services they provide.
Ice Age Mechanical did a great job installing a mini split AC in our 2 bedroom apartment. We worked with Alex Chica and decided the best places to install the 3 indoor air handlers and the 1 outdoor compressor unit. The whole team was very good at their work and did a great job. They were considerate of me an my wife working from home during the installation process. The installation team was great and installed the units with minimum damage to the ceiling and walls. The electrician did a good job running the wires to the units. There was in an issue with a unit not getting power and he came and resolved the issue quickly. And the person doing the painting and patching was excellent. You can't even tell where the holes in the ceiling and walls were. I highly recommend Ice Age Mechanical.
Very good 👍
Second time I have used Ice Age to install Mitsubishi mini splits in Brooklyn brownstone. Both times everything was handled professionally and Nicolas and the installers were a pleasure to work with. Highly recommend Ice Age for quality, responsiveness and price.
Ice Age did a phenomenal job installing my ductless AC in a Brownstown except for one small problem, they forgot to install a filter. I paid for the regular maintenance contract and that is when they identified the problem. I worked for over a year to get them to replace a filter in one of the in-wall units. They told me over and over they would order the part. They sent technicians and every time they said I need a new filter but never came with the filter. I am so disappointed that now I have to find a new company to maintain my units.
I hired Ice Age Mechanical to install 4 split A/C and heating units in my home. They were excellent. The crew was respectful, punctual, and friendly. Nicholas, the sales rep went above and beyond to provide an outstanding service. He's extremely professional, thorough, and responsive. They were mindful of my 2 cats too. I'm a real estate agent, so I'll be sending a lot of referrals their way.
Ice Age did a great job for us. Viktor was wonderful and even helped me talk down a grumpy neighbor who was worried about the outdoor parts of the units. Highly recommended! Thanks, Ice Age!
Everything was done as they said it would be. My wife and kid were home because of the pandemic and the guys worked around them. Very fast, friendly and professional. Nicolas is super smart.
Nightmare Total scammers
I found this company through Mitsubishi and very glad I did. I have dealt with some really bad company's and contractors and installers in the past. Ice age was really great and I'm thankful for that. I had 3 indoor a/c units replaced and 2 outdoor condensers were turned in to 1 that controlled the whole thing, so it saves me outdoor space plus money every month. Anyway Coned has rebates on new installs, so I figured I would hope it works. So far so good, it's been about a month and I've used the heat and a/c and everything works fine. The installers were professional, the sales guy Carlos was just great. He's very informative, on time, professional. This company is run well and I can't imagine you wouldn't have the same quality install I had, so I would highly recommend them
Just an update to my previous review: Ice Age Mechanical just finished another installation for me. This time it was 3x 3 head units. It was part of the Con Ed rebate program for heat pumps. Ice Age filed the paperwork and I was approved almost immediately which reduced my cost my almost 40%. As mentioned previously, their work is impeccable. They did the job in the time they estimated. They had to work around tenants, so they needed to work smart and neatly and clean up each day. Their electrician, Carlos, routed the power with little disruption of another apartment both in time and how he ran the line. Victor does the finish work which was included in the price and I can't tell where the lines were run. I would (and did) use them again. I contracted Ice Age to install a 3 head hyper heat Mitsubishi mini-split system. I selected Victor and his crew because he was the only contractor who suggested that I upgrade the electrical service and install wall thermostats. I actually verified with my electrician that the current service was inadequate. I also researched the system and discovered that variability in temperature existed when using the system for heating and installing the wall thermostat was the fix. Even with the extras, his price was comparable to others that I received. Regarding installation, his crew was great. Carlos set up the configuration for the crew. They were very considerate of the apartment, polite and neat. The configuration allowed them to just channel through one wall. They installed the system actually 1/2 day earlier than they initially proposed. I even received a significant credit for the electrical upgrade since the job was easier than in the contract. Finally the office staff was very helpful and always responsive. It is a pleasure when someone calls you within a few hours of your email with answers. I would highly recommend Ice Age Mechanical and would use them again.
Victor and his team installed six Mitsubishi ductless mini-split units last summer in our old Brooklyn brownstone. From our very first meeting until the final clean-up, they were punctual and responsive, and the work itself was outstanding in every respect. The job was fairly complex because of the challenges posed by our house, but they handled it with courtesy, efficiency and great skill, and managed to be completely unobtrusive. Victor and the installers worked with me to propose a clever installation plan that solved the issues created by the layout of our house. They were careful to clean up after themselves and left the house looking neat and tidy; the patch and paint work was first class. Having checked with a couple of competitors in the space, I would say Victor's pricing was very reasonable. The team Victor assembled was superb: the installers really know their stuff, Carlos may be the best electrician I've worked with, and Rafael handled the re-plastering and painting with great skill and attention to detail. Jonathan, the project manager, was exactly who you would want for a job like this, and he was responsive, friendly, knowledgeable, and helpful - a credit to the company. This is about as good a contractor experience as it's possible to have - these guys are true professionals who care about the quality of their work, and I recommend them without hesitation
Ice Age came through on all fronts. My job required some ingenuity and problem solving. Victor was able to properly spec it out and deliver a good quote while still on site. He clearly went over different spec possibilities and how the installation would proceed. Like Victor, all the ice age folks I dealt with were friendly and clear. For the installation, all the workmen showed up promptly on time. The job entailed running an electric line first, and as the job proceeded with the rest of the install, all holes were expertly patched. Towards the end, at the end of the last day actually, there was a little unforeseen difficulty in fit, but the workman powered through and the results were great. Overall I'm very satisfied with the result, both in function and aesthetics. I'm happy I chose Ice Age, and will definitely be using them for service going forward.